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Citadel Servicing Jobs (NOW HIRING)

Citadel

Branch Manager In Training

Exton, PA · On-site

Learn to manage the daily operation of the branch, including operations, sales, customer service, and security in accordance with Citadel's objectives, policies, and procedures. * Support branch ...

Citadel

Branch Manager In Training

Exton, PA · On-site

Learn to manage the daily operation of the branch, including operations, sales, customer service, and security in accordance with Citadel's objectives, policies, and procedures. * Support branch ...

Citadel

Member Relationship Advisor 1

Exton, PA · On-site

Advise, educate, and engage members on our suite of digital banking services. * Maintain advanced knowledge level of Citadel's consumer and business product lines to effectively recommend appropriate ...

Citadel

Member Relationship Advisor 1

Exton, PA · On-site

Advise, educate, and engage members on our suite of digital banking services. * Maintain advanced knowledge level of Citadel's consumer and business product lines to effectively recommend appropriate ...

Citadel

Barber - Citadel Barber Shop

Charleston, SC

Retail/Sales/Customer Service Salary: 18/HR Job Responsibilities: The Citadel, the Military College of South Carolina, is seeking full time or part time Barbers in the Barber Shop on campus. You will ...

Citadel

Teller

Springfield, PA · On-site

$15 - $18.75/hr

Function Citadel's Financial Service Representatives are on the front line of our retail offices and are relied upon to perform our customers' daily banking transactions. In this teller position it ...

Citadel

Cadet Ambassador

Charleston, SC

Must be able to display extreme professionalism when representing The Citadel. * Must maintain a superior public appearance at all times * Must possess excellent customer service skills Advertised ...

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How much do citadel servicing jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for citadel servicing in the United States is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.15 per hour, depending on experience, location, and employer.

What is Citadel Servicing?

Citadel Servicing is a specialty mortgage lender focused on providing non-qualified mortgage (non-QM) loan products. They work with borrowers who may not meet traditional lending criteria, such as self-employed individuals or those with unique income situations. Citadel Servicing offers a variety of loan programs designed to help people purchase or refinance homes who might otherwise have difficulty securing financing from conventional lenders. Their services are particularly useful for clients seeking flexible underwriting and alternative documentation options. The company is recognized as a leader in the non-QM lending space.

What are the typical responsibilities of a Citadel Servicing specialist?

As a Citadel Servicing specialist, your primary responsibilities involve managing and maintaining loan accounts, handling borrower inquiries, and ensuring compliance with regulatory requirements. You will work closely with underwriters, loan officers, and customer service teams to resolve issues, process payments, and monitor account statuses. This role is essential in maintaining positive borrower relationships and ensuring the smooth operation of the mortgage servicing process, often requiring attention to detail, strong communication skills, and the ability to navigate various loan servicing platforms.

What are the key skills and qualifications needed to thrive as a Citadel Servicing mortgage professional?

To thrive as a Citadel Servicing mortgage professional, you need a solid understanding of mortgage lending processes, underwriting guidelines, and non-QM loan products, typically supported by experience in the financial or mortgage industry. Familiarity with loan origination systems (LOS), industry compliance software, and relevant certifications such as NMLS licensure are often required. Strong attention to detail, problem-solving abilities, and excellent client communication skills set top performers apart. These skills and qualifications are vital for ensuring accurate loan processing, regulatory compliance, and delivering a positive borrower experience in a specialized lending environment.

How to get a job at Citadel Servicing?

To get a job at Citadel Servicing, candidates should review current openings on the company's careers page, prepare a tailored resume highlighting relevant skills such as financial analysis or customer service, and submit an application online. Networking and gaining experience in finance or mortgage servicing can also improve chances of employment.
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Citadel Servicing jobs near you
Infographic showing various Citadel Servicing job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 76% Full Time, 15% Part Time, 1% Temporary, and 7% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,423 per year, or $19.4 per hour.

Branch Manager In Training

Citadel

Exton, PA • On-site

Full-time

Posted 11 days ago

Job description

Job Overview
Citadel's Branch Manager in Training program is designed to develop future Branch Managers through structured learning, coaching, rotational assignments, and hands-on branch leadership experience. The incumbent will learn the core responsibilities of a Branch Manager, including directing sales and business development, supporting operational objectives, delivering an exceptional member experience, developing and coaching branch teams, and ensuring the branch is positioned to achieve its annual goals.
The Branch Manager in Training will work closely with assigned Branch Managers, Retail leadership, Business Banking partners, and support teams to build the knowledge, judgment, and leadership capabilities required to successfully manage a branch. The incumbent will establish a solid foundation of trust with every member, employee, business partner, and community contact, thereby positioning Citadel as the best choice for all banking needs.
Responsibilities
  • Participate in all phases of the Branch Manager in Training curriculum, including branch operations, sales leadership, business development, member experience, compliance, risk management, and team coaching.
  • Learn to develop and manage a defined market business plan to increase profitability, track performance, and revise the plan to optimize performance.
  • Assist with cultivating existing member relationships by maintaining periodic contact to determine banking needs, financial trends, and changes in member conditions and needs.
  • Develop the ability to manage a book of clients, with emphasis on cross selling and deepening customer relationships with the credit union through proactive outreach and outside calling.
  • Learn to manage the daily operation of the branch, including operations, sales, customer service, and security in accordance with Citadel's objectives, policies, and procedures.
  • Support branch achievement of annual goals by participating in sales coaching, direct marketing activities, performance tracking, and recognition of sales and service success.
  • Assist in assuring that the office meets the highest levels of service excellence and integrity through ongoing communication of the organization's strategies and expectations.
  • Develop leadership skills to coach staff, support career development, and ensure team members participate in appropriate training to perform standard sales and service delivery.
  • Learn interviewing, talent selection, onboarding, and performance management practices to support future branch leadership responsibilities.
  • Learn to optimize branch resources to achieve the greatest return in sales generation, efficiency, and member satisfaction.
  • Develop knowledge of branch risk management and loss prevention practices by ensuring awareness of suspicious activity, operational updates, compliance requirements, and security measures.
  • Learn to provide sound financial decisions in conjunction with fee and interest rate reviews and escalate exceptions to Retail leadership for review as appropriate.
  • Evaluate business trends for the office and collaborate with leadership to support successful outcomes aligned with business strategies.
  • Serve as an ambassador of Citadel to enhance the reputation of Citadel in the community.
  • Assist with customer transactions when needed, including but not limited to cash handling, inbound calls, and problem resolution.
  • Support a positive banking experience for office customers and members through consistent execution of Citadel's service standards.

Business Banking Learning & Development
  • Develop a strong working knowledge of Citadel's Business Banking products, services, treasury management solutions, deposit capabilities, and lending referral opportunities.
  • Partner with Business Banking Relationship Managers and Retail leadership to identify opportunities to deepen business member relationships and expand Citadel's market presence.
  • Learn to recognize business owner needs through consultative conversations and make effective referrals to appropriate Business Banking partners.
  • Participate in joint business member calls, networking events, chamber activities, and community outreach to build experience in prospecting and relationship development.
  • Develop proficiency in identifying small business deposit needs, cash flow considerations, and opportunities to introduce business members to additional Citadel solutions.
  • Support branch and market business development activities that generate qualified Business Banking referrals and strengthen local business relationships.
  • Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of required background checks and obtaining a unique identifier from the NMLS when applicable.
  • Remain compliant with the Bank Secrecy Act by completing annual BSA training.
  • Complete all required training, development activities, readiness assessments, and program assignments.
  • Other duties as assigned.

Qualifications and Education Requirements
  • 2+ years of banking, financial services, retail leadership, sales management, customer service leadership, customer focused business ownership or related experience.
  • Demonstrated interest and aptitude for branch leadership, sales development, business development, and team coaching.
  • Basic Computer Literacy required.
  • Financial Industry experience preferred.
  • Notary preferred or ability to obtain.
  • Bachelor's Degree or related 1+ years' experience.

Additional Skills/Notes
  • Demonstrated ability or aptitude to develop and execute a sales development plan.
  • Proficient or developing proficiency in internal and external Business Development skills.
  • Ability to develop business relationships and identify opportunities to expand small business and business banking relationships.
  • Excellent written and verbal communication and problem-solving skills.
  • Sound judgment and decision-making skills.
  • Demonstrated leadership potential, coaching ability, and performance management aptitude.
  • Professional appearance and demeanor.
  • NMLS optional or ability to obtain as required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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