ZipRecruiter

Log In

1

Citadel Servicing Jobs (NOW HIRING)

Citadel

Assistant Branch Manager

Coatesville, PA · On-site

Through quality customer interactions that exceed expectations and are rooted in the guiding principles of Citadel Class Service, incumbent will establish a solid foundation of trust with each and ...

Citadel

Assistant Branch Manager

Coatesville, PA · On-site

Through quality customer interactions that exceed expectations and are rooted in the guiding principles of Citadel Class Service, incumbent will establish a solid foundation of trust with each and ...

Citadel

Personal Banker II - Western Division

Downingtown, PA · On-site

$20 - $24.25/hr

Recognize opportunities to promote or sell Citadel's products and services as a means for serving customers' financial needs and meeting or exceeding monthly, quarterly, and semi-annual sales goals.

Citadel

Personal Banker - Southern Division

Springfield, PA · On-site

$18.25 - $22.25/hr

Recognize opportunities to promote or sell Citadel's products and services as a means for serving customers' financial needs and meeting or exceeding monthly, quarterly, and semi-annual sales goals.

Citadel

Personal Banker II - Northern Division

Limerick, PA · On-site

$19 - $23.25/hr

Recognize opportunities to promote or sell Citadel's products and services as a means for serving customers' financial needs and meeting or exceeding monthly, quarterly, and semi-annual sales goals.

Citadel

Personal Banker - Southern Division

Paoli, PA

$18.75 - $23/hr

Recognize opportunities to promote or sell Citadel's products and services as a means for serving customers' financial needs and meeting or exceeding monthly, quarterly, and semi-annual sales goals.

Citadel

Personal Banker II - Northern Division

Audubon, PA · On-site

$19 - $23.25/hr

Recognize opportunities to promote or sell Citadel's products and services as a means for serving customers' financial needs and meeting or exceeding monthly, quarterly, and semi-annual sales goals.

Citadel

Personal Banker II - Western Division

Lancaster, PA · On-site

$18.75 - $22.75/hr

Recognize opportunities to promote or sell Citadel's products and services as a means for serving customers' financial needs and meeting or exceeding monthly, quarterly, and semi-annual sales goals.

Citadel

Personal Banker - Southern Division

Glen Mills, PA · On-site

$18.75 - $23/hr

Recognize opportunities to promote or sell Citadel's products and services as a means for serving customers' financial needs and meeting or exceeding monthly, quarterly, and semi-annual sales goals.

Citadel

Personal Banker II - Western Division

Coatesville, PA · On-site

$18.75 - $23/hr

Recognize opportunities to promote or sell Citadel's products and services as a means for serving customers' financial needs and meeting or exceeding monthly, quarterly, and semi-annual sales goals.

Citadel

Personal Banker II - Western Division

Lancaster, PA · On-site

$18.75 - $22.75/hr

Recognize opportunities to promote or sell Citadel's products and services as a means for serving customers' financial needs and meeting or exceeding monthly, quarterly, and semi-annual sales goals.

Citadel

Personal Banker - Southern Division

West Chester, PA · On-site

$18.25 - $22.25/hr

Recognize opportunities to promote or sell Citadel's products and services as a means for serving customers' financial needs and meeting or exceeding monthly, quarterly, and semi-annual sales goals.

Citadel

Personal Banker II

Springfield, PA · On-site

$18.25 - $22.25/hr

Recognize opportunities to promote or sell Citadel's products and services as a means for serving customers' financial needs and meeting or exceeding monthly, quarterly, and semi-annual sales goals.

previous pagenext page

Showing results 21-40

All JobsCitadel Servicing Jobs

Citadel Servicing information

See salary details

$10

$19

$27

How much do citadel servicing jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for citadel servicing in the United States is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.15 per hour, depending on experience, location, and employer.

What are the typical responsibilities of a Citadel Servicing specialist?

As a Citadel Servicing specialist, your primary responsibilities involve managing and maintaining loan accounts, handling borrower inquiries, and ensuring compliance with regulatory requirements. You will work closely with underwriters, loan officers, and customer service teams to resolve issues, process payments, and monitor account statuses. This role is essential in maintaining positive borrower relationships and ensuring the smooth operation of the mortgage servicing process, often requiring attention to detail, strong communication skills, and the ability to navigate various loan servicing platforms.

What are the key skills and qualifications needed to thrive as a Citadel Servicing mortgage professional?

To thrive as a Citadel Servicing mortgage professional, you need a solid understanding of mortgage lending processes, underwriting guidelines, and non-QM loan products, typically supported by experience in the financial or mortgage industry. Familiarity with loan origination systems (LOS), industry compliance software, and relevant certifications such as NMLS licensure are often required. Strong attention to detail, problem-solving abilities, and excellent client communication skills set top performers apart. These skills and qualifications are vital for ensuring accurate loan processing, regulatory compliance, and delivering a positive borrower experience in a specialized lending environment.

What is Citadel Servicing?

Citadel Servicing is a specialty mortgage lender focused on providing non-qualified mortgage (non-QM) loan products. They work with borrowers who may not meet traditional lending criteria, such as self-employed individuals or those with unique income situations. Citadel Servicing offers a variety of loan programs designed to help people purchase or refinance homes who might otherwise have difficulty securing financing from conventional lenders. Their services are particularly useful for clients seeking flexible underwriting and alternative documentation options. The company is recognized as a leader in the non-QM lending space.
More about Citadel Servicing jobs
What job categories do people searching Citadel Servicing jobs look for? The top searched job categories for Citadel Servicing jobs are:
Citadel Servicing jobs near you
Infographic showing various Citadel Servicing job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 15% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,423 per year, or $19.4 per hour.

Assistant Branch Manager

Citadel

Coatesville, PA • On-site

Full-time

Posted 22 days ago

Job description

Function
Citadel's Assistant Branch Manager is responsible for delivering a positive banking experience for our customers. The Assistant Market Manager maintains a strong mentoring relationship with staff to formulate a successful sales and service team. This role also provides oversight of branch operations and adherence to Citadel's established policies and procedures.
The Assistant Market Manager will motivate and lead a team to create an exceptional customer experience that cultivates long-lasting relationships. This candidate will be required to actively identify, coach, develop, and support employees so that they can provide superior service to every customer.
Through quality customer interactions that exceed expectations and are rooted in the guiding principles of Citadel Class Service, incumbent will establish a solid foundation of trust with each and every customer thereby position Citadel as the best choice for all their banking needs.
Key Duties and Responsibilities
Staff Development:
  • Responsible for the execution of sales coaching using the GAME (Great, Assess, Match, Enrich) Model
  • Create and conduct content for weekly huddles and monthly sales initiatives
  • Responsible for the launch and ongoing management of major strategic initiatives
  • Conducts sales activities to drive business into the branch; such as: in person or by phone with customers or prospective customers, community involvement, etc.
  • Maintains awareness of individual and branch sales goals and status in achieving them
  • Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees
  • Assists in the performance management process for all employees
  • Conduct daily observations and provide on the spot coaching and practical training to staff members to ensure that the branch office is complying with Citadel's policies and procedures
  • Encourage and reinforce all sales and service behaviors taught in training, including cross-selling activities
  • Support the Market Manager in business development; participate in networking opportunities within the market area

Customer Service:
  • Requires competency in Customer focus, relationship building, and influencing
  • Partner with team members to make sure every interaction is a warm and welcome one
  • Gain feedback from customers and make recommendations for products and efficiencies
  • Handle escalated customer questions and concerns
  • Perform all FSR and SFSR duties when needed based on customer volumes.
  • Gain and Retain Customers

Retail Office Operations:
  • Manage daily operations such as scheduling, cash ordering, reports, monthly audits, security checklists, etc.
  • Maintain effective lobby and line management in order to deliver Citadel Class Service
  • Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the required background checks and obtaining a unique identifier from the NMLS
  • Remain compliant with the Bank Secrecy Act by completing annual BSA training.
  • Other duties as assigned

Qualifications and Education Requirements
Work Experience
  • 3+ years of banking experience
  • 1+ year of Sales coaching experience
  • PC literacy
  • Ability to navigate multiple software applications
  • Excellent verbal and written communication skills,
  • Sound judgment and decision making skills, proven Sales skills, coaching, ability to prioritize tasks, strong interpersonal skills, professional appearance and demeanor
  • Believes in coaching and the mentoring others
  • Proven success in sales and is goal driven
  • Self-motivated and ability to work independently of Market Manager when necessary by making difficult decisions and proving leadership for branch
  • Ability to handle problems and provide a positive outcome

Education
  • Associates Degree or equivalent Citadel experience ; Bachelors Degree preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply