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Cisco Service Desk Jobs (NOW HIRING)

Thinkfind

Cisco Engineer

Fort Worth, TX · On-site

$48 - $52/hr

At least two years experience in a NOC or Service Desk environment is essential. Must be proficient typing and possess excellent written and verbal communication skills. Strong preference for Cisco ...

The Intersect Group

Service Desk Lead

Scottsdale, AZ · On-site

Service Desk Lead Company Overview The Intersect Group is partnering with a growing technology ... Cisco, CompTIA, or related technology vendors • Experience supporting high volume ticket ...

VDart

Service Desk

Morrisville, NC · On-site

Certification requirements - Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification - ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

We are seeking a skilled Help Desk Specialist to join our Service Desk team supporting Platform ... Cisco VPN (end-user support) * zScaler access and connectivity support Preferred Qualifications

MUFG Bank, Ltd.

Service Desk Data Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Service Desk Data Analyst is a critical role within our IT Service Management (ITSM) operation ... Proficiency Cisco WebEx Content Center and Cisco Jabber * Citrix Virtual Desktop, Citrix Workspace ...

EITACIES Inc.

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

EITACIES Inc. is seeking Service Desk Personnel with strong technical troubleshooting and customer ... Teams • Cisco Presence solutions • Network Troubleshooting • Internal vs external ...

Danta Technologies

Service Desk

Morrisville, NC · On-site

$20/hr

Certification requirements - Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification - ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred ...

SAIC

Service Desk Technician

Adelphi, MD · On-site

$40K - $80K/yr

ORA_ON_SITE Description SAIC is seeking a Service Desk Technician II to serve as the face of a new ... Experience with Cisco products. Clearance Requirements: * Must be a US Citizen. * Must have an ...

Danta Technologies

Service Desk

San Marcos, CA · On-site

$20/hr

Certification requirements: - Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification - ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred ...

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How much do cisco service desk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for cisco service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

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Service Desk Technology Support Analyst

Elk Grove Village, IL • On-site

Sonoma Consulting Inc.
Business Management Consulting • 1 - 10 employees
Learn more about Sonoma Consulting Inc.external

Full-time

Re-posted 17 days ago

Job description

Company Description

Halo Group is a premier provider of IT talent. We place technology experts within
the teams of the world's leading companies to help them build innovative
businesses that keep them one step closer to their customers and one step
ahead of the competition. We offer a meaningful work environment for
employees, attractive and interesting engagements for consultants, and cutting-edge
digital innovation for our customers.
We delight in helping our customers execute their digital vision. Big projects or
small, Halo Group knows that by combining the highest quality talent with our
unwavering support, we will become an invaluable extension of the team. Halo
Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all
areas of product/project governance, UX/UI, multi-platform applications, quality
assurance/testing, cloud computing, and data analytics.

Job Description

Job Title: Service Desk Technology Support Analyst

Location: Elk Grove Village, Illinois

Duration: Fulltime Permanent (Direct Hire)

Position Summary:

We are looking for a highly motivated Technical Support Analyst to join our Service Desk IT support team. The Service Desk provides technology delivery and support services to the entire organization. The team is the main point of contact for IT service requests and problem resolution. As a member of this team, you will be involved in managing endpoint technologies and environments and you will have an opportunity to specialize in supporting specific business systems. This position is aimed for an individual whose career goals target leadership and project management.

The candidate should have a high degree of customer service and technical aptitude. This position requires familiarity with providing desktop and ERP system support for a mid-size to large organization. You will use your discretion, experience and judgment to plan and accomplish you team's and individual objectives. The candidate must be comfortable working under minimal supervision. Periodic travel to remote plants located throughout North America (including Canada) is expected. This position is based at our corporate office in Elk Grove Village, Illinois and reports to the Technology Delivery and Support Services Manager.

Essential Duties and Responsibilities:

Provide initial Service Desk support for ERP systems and user-facing IT related hardware and software.


Administer Active Directory for end users (i.e. creating, updating, and removing user accounts).


Maintain ownership of assigned tickets to ensure Service Level Agreement standards are met.


Manage specific Endpoint environments (i.e. security patching, mobile device mgmt., asset mgmt.).


Research emerging IT technologies and recommend technology solutions.


Support and participate in projects and software implementations.


Promote existing IT policies, standards and adaptation of technology.


Maintain and develop documentation for system processes and procedures.


Escalate urgent issues to higher tier support if unable to address the issue directly.



Qualifications
Essential Skills and Qualifications:
Bachelor Degree in computer related filed and 2-4 years of relevant experience.
Proven understanding of fundamentals of ERP systems.
Solid understanding of ITIL framework.
Proven understanding of Operating Systems including Windows 7, Mac OS X.
Fundamental network troubleshooting skills (TCP/IP, DNS, DHCP).
Experience working within Active Directory and Microsoft Exchange.
Computer hardware repair and upgrade skills.
Strong ability to effectively communicate with users and write user documentation.
Ability to work within project teams throughout the business.
Desirable Skills and Qualifications:
Fundamental understanding of Cisco IP Telephony (Call Manager, Unity).
Experience with Microsoft Configuration Manager.
A track record of successfully implementing and completing IT projects.
Familiarity with administering EDI transactions is a plus.
Experience leading projects and/or teams is a plus.

Qualifications

Job Title: Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side

Skills: ERP, MAC, hardware, Support, EDI, Cisco.


Job Title: Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side

Skills: ERP, MAC, hardware, Support, EDI, Cisco.

Additional Information

Job Title: Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side

Skills: ERP, MAC, hardware, Support, EDI, Cisco.

Job Title: Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side

Skills: ERP, MAC, hardware, Support, EDI, Cisco.

Sonoma Consult logo

About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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