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Cisco Icm Jobs (NOW HIRING)

Five9

Senior Asset Development Engineer

$114K - $319K/yr

Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...

Five9

Senior Asset Development Engineer

San Ramon, CA · On-site +1

$319K/yr

Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...

Infojini Inc

Network Engineer

Austin, TX

... ICM, IP communicator, interactive voice response along with other call-center centric software ... Experience with Cisco Unified Call Manager Experience with Cisco Unity/Unity Connect Experience ...

Five9

Asset Architecture

$83K - $232K/yr

Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...

Five9

Asset Architecture

San Ramon, CA · On-site +1

$232K/yr

Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...

IPsoft

IP Telephony Engineer

Austin, TX · On-site

... IPCC/ICM Enterprise Cisco IPCC/UCC Express Cisco Voice Portal Administrative experience with Windows and/or Linux/Unix operating systems Experience with Call Recording and Workforce Management ...

krg technology inc

Contact Center Solution

Frisco, TX · On-site

Provide voice infrastructure design, strategy & implementation plans for the Cisco Contact Center Enterprise environment. Engineer and optimize Contact Center routing environment, including call ICM ...

Futurewave Systems

Sr. Software Engineer

Miami, FL · On-site

$117K - $154K/yr

Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications Experience with Cisco CVP or similar IVR ...

Futurewave Systems

Sr. Software Engineer

Miami, FL · On-site

$117K - $154K/yr

Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications Experience with Cisco CVP or similar IVR ...

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Cisco Icm information

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How much do cisco icm jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for cisco icm in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cisco ICM position, and why are they important?

To thrive as a Cisco ICM (Intelligent Contact Management) Engineer or Specialist, you need a solid understanding of contact center technologies, networking fundamentals, and database management, typically supported by a degree in computer science or a related field. Familiarity with Cisco Unified Contact Center Enterprise (UCCE), ICM scripting, and relevant Cisco certifications (such as CCNA or CCNP) is highly beneficial. Strong problem-solving abilities, attention to detail, and clear communication with both technical and non-technical stakeholders are essential soft skills. These competencies ensure efficient design, configuration, and maintenance of complex contact center environments, helping organizations deliver exceptional customer service.

What is a Cisco ICM?

A Cisco ICM (Intelligent Contact Management) job involves managing and configuring Cisco's contact center solutions, such as Unified Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE). Professionals in this role design, deploy, and maintain call routing, reporting, and integration with other customer service applications. They work with scripting, databases, and network infrastructure to ensure efficient call flow and high availability. This role typically requires expertise in Cisco Contact Center technologies, scripting languages like ICM Script Editor, and experience with troubleshooting and optimizing customer service workflows.

What are the typical daily responsibilities of a Cisco ICM?

Professionals in Cisco ICM roles are responsible for designing, implementing, and maintaining Cisco ICM/UCCE environments, including creating call routing scripts, configuring system integrations, and troubleshooting technical issues. On a daily basis, they often monitor system health, analyze performance data, and collaborate with IT teams to ensure high availability and optimal functionality of contact center operations. They also support end-users, apply software updates, and participate in projects aimed at enhancing customer experience or expanding system features. This role requires balancing technical tasks with effective teamwork, often in dynamic and fast-paced environments.

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Cisco Icm jobs near you
Infographic showing various Cisco Icm job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 1% Part Time, and 7% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.

Senior VoIP / Network Engineer (UCCE Preferred) - 15+ Years required / Relocation also FINE

Startekk Inc

Kearny, NJ • On-site

Contractor

Re-posted 27 days ago

Job description

Company Description
  • StarTekk's adoption of Digital Transformation is to accelerate organizational growth, increase efficiencies and help Star Workforce achieve focused business goals. The Employee will help our organization to identify and bridge the gap that exists in the business by analyzing the data, scale and support digital transformation initiatives.

Job Description
We are seeking a highly experienced Senior VoIP / Network Engineer with 15+ years of hands-on experience in enterprise voice and network infrastructure. The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred.
Key Responsibilities
VoIP / Voice Engineering
  • Design and architect enterprise VoIP and IP telephony solutions
  • Lead implementation of SIP, RTP, and call control protocols
  • Troubleshoot complex voice quality issues (latency, jitter, packet loss)
  • Manage dial plans, call routing, and call flow design

Network Engineering
  • Architect and manage enterprise network infrastructure (routers, switches, firewalls)
  • Implement advanced TCP/IP, VLANs, QoS, and VPN solutions
  • Optimize networks for real-time voice traffic and high availability
  • Lead network performance tuning and capacity planning

Unified Communications / UCCE (Preferred)
  • Support and integrate Cisco UCCE / Contact Center solutions
  • Work with ICM, CVP, and CUCM environments
  • Troubleshoot and optimize call center routing and IVR systems

Leadership & Troubleshooting
  • Lead complex troubleshooting and root cause analysis (RCA)
  • Mentor junior engineers and provide technical guidance
  • Collaborate with cross-functional teams on enterprise projects

Security & Compliance
  • Ensure secure voice and network architecture
  • Implement best practices for compliance and data protection

Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field
  • Experience with Cisco UCCE (Unified Contact Center Enterprise)
  • Knowledge of ICM, CVP, CUCM
  • Experience with Unified Communications and Cloud VoIP
  • Certifications: CCNP, CCIE, or equivalent

Additional Information
This is a 100% onsite role based in Atlantic City, NJ

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