ZipRecruiter

Log In

1

Cisco Icm Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsCisco Icm Jobs

Cisco Icm information

See salary details

$19

$59

$81

How much do cisco icm jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for cisco icm in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cisco Icm position, and why are they important?

To thrive as a Cisco ICM (Intelligent Contact Management) Engineer or Specialist, you need a solid understanding of contact center technologies, networking fundamentals, and database management, typically supported by a degree in computer science or a related field. Familiarity with Cisco Unified Contact Center Enterprise (UCCE), ICM scripting, and relevant Cisco certifications (such as CCNA or CCNP) is highly beneficial. Strong problem-solving abilities, attention to detail, and clear communication with both technical and non-technical stakeholders are essential soft skills. These competencies ensure efficient design, configuration, and maintenance of complex contact center environments, helping organizations deliver exceptional customer service.

What is a Cisco ICM job?

A Cisco ICM (Intelligent Contact Management) job involves managing and configuring Cisco's contact center solutions, such as Unified Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE). Professionals in this role design, deploy, and maintain call routing, reporting, and integration with other customer service applications. They work with scripting, databases, and network infrastructure to ensure efficient call flow and high availability. This role typically requires expertise in Cisco Contact Center technologies, scripting languages like ICM Script Editor, and experience with troubleshooting and optimizing customer service workflows.

What are the typical daily responsibilities of someone working in a Cisco ICM role?

Professionals in Cisco ICM roles are responsible for designing, implementing, and maintaining Cisco ICM/UCCE environments, including creating call routing scripts, configuring system integrations, and troubleshooting technical issues. On a daily basis, they often monitor system health, analyze performance data, and collaborate with IT teams to ensure high availability and optimal functionality of contact center operations. They also support end-users, apply software updates, and participate in projects aimed at enhancing customer experience or expanding system features. This role requires balancing technical tasks with effective teamwork, often in dynamic and fast-paced environments.

More about Cisco Icm jobs
What job categories do people searching Cisco Icm jobs look for? The top searched job categories for Cisco Icm jobs are:
Cisco Icm jobs near you
Infographic showing various Cisco Icm job openings in the United States as of July 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.
Contact Center ( Cisco UCCE, UCCX, ICM, VXML) Consultant

Contact Center ( Cisco UCCE, UCCX, ICM, VXML) Consultant

Bravens Inc (An Ampcus Inc.Co.)

Phoenix, AZ • On-site

Full-time

Re-posted 22 days ago

Job description

Company Description
Bravens Inc
Job Description
Kindly note that we need people with Cisco UCCE, CVP and ICM skills for Phoenix only.
This will be a scrum team where everyone is expected to be physically present at Client facility.
Also, we are in need profile with VXML expertise and any Contact Center background (i.e., Cisco or Avaya or Genesys or Nuance).
Skill-set required:
• Cisco UCCE, UCCX, ICM and hands-on Contact Centre development and deployment Experience.
• CCNA, VXML, Cisco modeling, CUIC, telephony SIP architecture and design, CVP, Reporting.
• The resources should have a good understanding of Cross platform integration ( Cisco , Avaya , Aspect, etc. )
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Bravens logo

About Bravens

Sourced by ZipRecruiter

Bravens is an Information Technology Consulting and Services company with the vast experience, full of success stories in the service of many companies and organizations in general. The experience in consulting, our work philosophy and high qualification of our professionals consolidate us in an outstanding position in our sector. We specialize in Web Technologies and offer a comprehensive range of proprietary solutions and advanced services that add value to the innovation. We are the partner that companies seek to be supported in their business strategies through technology.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chantilly, VA, US

Year founded

2010

Social media

FacebookTwitter

View All Bravens Jobs

Apply