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Cisco Icm Jobs (NOW HIRING)

EROS Technologies, Inc.

Avaya Aspect Dialer

Dallas, TX · On-site

... Cisco ICM, IVR, NICE Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD ...

Five9

Senior Asset Development Engineer

OR · Remote

$122K - $161K/yr

Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...

Five9

Asset Architecture

OR · Remote

Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...

Presidio

Engineer, Managed Services Contact Center

Cisco ICM/UCCE/PCCE * Cisco CVP * Cisco IPIVR * eGain EIM/WIM * VXML Gateway configuration * H323/SIP * Cisco Webex Contact Center (WxCC) * Cisco Webex Contact Center Enterprise (WxCCE) * Five9 Cloud ...

Cisco

Software Engineering Technical Leader

Boxborough, MA · On-site +1

$163K - $234K/yr

Experience with Cisco Contact Center technologies: CUCM, CVP, ICM, PGs, Finesse, CUIC, IVR, gateways, call routing, and media flow * Background as a Tier 3 or advanced support resource in large ...

Paradigminfotech

Network Analyst

Phoenix, AZ

Qualifications - Experience supporting VOIP network in a Cisco centric network - Knowledge and experience with CUCM - Experience with ISR Gateways - Experience with ICM or CVP - Experience supporting ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC

$101K - $139K/yr

Maintain and support Cisco's IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructure * Administer and troubleshoot Unified Call Manager, Unity voicemail, ICM ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Maintain and support Cisco's IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructure * Administer and troubleshoot Unified Call Manager, Unity voicemail, ICM ...

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How much do cisco icm jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for cisco icm in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cisco ICM position, and why are they important?

To thrive as a Cisco ICM (Intelligent Contact Management) Engineer or Specialist, you need a solid understanding of contact center technologies, networking fundamentals, and database management, typically supported by a degree in computer science or a related field. Familiarity with Cisco Unified Contact Center Enterprise (UCCE), ICM scripting, and relevant Cisco certifications (such as CCNA or CCNP) is highly beneficial. Strong problem-solving abilities, attention to detail, and clear communication with both technical and non-technical stakeholders are essential soft skills. These competencies ensure efficient design, configuration, and maintenance of complex contact center environments, helping organizations deliver exceptional customer service.

What is a Cisco ICM?

A Cisco ICM (Intelligent Contact Management) job involves managing and configuring Cisco's contact center solutions, such as Unified Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE). Professionals in this role design, deploy, and maintain call routing, reporting, and integration with other customer service applications. They work with scripting, databases, and network infrastructure to ensure efficient call flow and high availability. This role typically requires expertise in Cisco Contact Center technologies, scripting languages like ICM Script Editor, and experience with troubleshooting and optimizing customer service workflows.

What are the typical daily responsibilities of a Cisco ICM?

Professionals in Cisco ICM roles are responsible for designing, implementing, and maintaining Cisco ICM/UCCE environments, including creating call routing scripts, configuring system integrations, and troubleshooting technical issues. On a daily basis, they often monitor system health, analyze performance data, and collaborate with IT teams to ensure high availability and optimal functionality of contact center operations. They also support end-users, apply software updates, and participate in projects aimed at enhancing customer experience or expanding system features. This role requires balancing technical tasks with effective teamwork, often in dynamic and fast-paced environments.

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What job categories do people searching Cisco Icm jobs look for? The top searched job categories for Cisco Icm jobs are:
Cisco Icm jobs near you
Infographic showing various Cisco Icm job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 1% Part Time, and 7% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.

Voice Engineer/ Architect

krg technology inc

Phoenix, AZ • On-site

Full-time

Re-posted 20 days ago

Job description

Company Description

KRG has been consistently recognized and appreciated by renowned multibillion dollar clients for being their trusted staffing partners for more than a decade. . If interested, please check out the job description here below and share your updated resume. For further queries please call or share a good time to connect.

Job Description

Avaya Platform Experience/Understanding (CMS, AES, CM, ACD)

Session Managers

H.323

VoIP

Voice TDM Circuits and Installation

G450 and G659 Gateways/CLANs

SIP Transport

Session Border Controllers (SBCs)

Cisco ICM and CUCM knowledge a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

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