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Cisco Communications Jobs in Raleigh, NC (NOW HIRING)

ClifyX

Cisco UCCE Support Engineer

Raleigh, NC · On-site

This role involves working with complex contact center environments, including multi-site deployments, integration with Cisco Unified Communications Manager, Cisco Finesse, and other contact center ...

Cisco

Business Analyst

Cary, NC · On-site

Meet the Team The Cisco Capital Global Business Process Management's team goal is to have a broad ... Verify business needs with cross-functional stakeholders and communicate them clearly to ...

Cisco

Business Analyst

Durham, NC · On-site

Meet the Team The Cisco Capital Global Business Process Management's team goal is to have a broad ... Verify business needs with cross-functional stakeholders and communicate them clearly to ...

Cisco

Strategy & Planning Manager

Durham, NC

$155K - $226K/yr

Meet the Team You will be a key leader within the Cisco Security Trust & Organization, reporting ... A trusted advisor who can communicate effectively at all levels, from technical engineering teams ...

Cisco

Staff Software Engineer

Durham, NC · On-site

$166K - $238K/yr

... control, consistency modelswith API communication paradigms, including REST ... Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect ...

Cisco

Staff Software Engineer

Durham, NC · On-site

$151K - $222K/yr

... control, consistency modelswith API communication paradigms, including REST ... Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect ...

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Cisco Communications information

See Raleigh, NC salary details

$45.2K

$110.6K

$175.9K

How much do cisco communications jobs pay per year?

As of Aug 8, 2026, the average yearly pay for cisco communications in Raleigh, NC is $110,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $140,000.00 per year, depending on experience, location, and employer.

What is a Cisco Communications professional?

Cisco Communications professionals are experts who design, implement, and manage communication networks using Cisco technologies. Their responsibilities typically include configuring routers, switches, and other network devices to ensure secure and efficient data transmission within organizations. They may also troubleshoot network issues, optimize performance, and stay up to date with Cisco’s latest products and solutions. These professionals often hold certifications such as CCNA or CCNP, which validate their expertise in Cisco networking. They play a critical role in maintaining the reliability and security of enterprise communication systems.

What are the key skills and qualifications needed to thrive as a Cisco Communications specialist?

To thrive as a Cisco Communications Specialist, you need a solid background in networking fundamentals, Cisco hardware and software, and typically a bachelor's degree in information technology or a related field. Familiarity with Cisco systems, such as routers, switches, and unified communications platforms, as well as certifications like CCNA or CCNP, are crucial. Strong problem-solving, teamwork, and communication skills help you collaborate effectively and address technical challenges. These abilities are essential for maintaining robust network performance and ensuring seamless business communications.

What are some common challenges faced by professionals in Cisco Communications roles, and how can they be addressed?

Professionals in Cisco Communications often encounter challenges such as staying current with rapidly evolving technologies, managing complex network infrastructures, and ensuring seamless collaboration across global teams. To address these, it's important to engage in continuous learning through Cisco's certification programs, foster strong cross-functional communication skills, and leverage Cisco's collaboration tools effectively. Proactively seeking mentorship and participating in industry forums can also help professionals stay ahead in their field.

What is the difference between Cisco Communications vs Network Technician?

AspectCisco CommunicationsNetwork Technician
CertificationsCCNA, CCNP, Cisco-specific certificationsCompTIA Network+, Cisco certifications (optional)
Work EnvironmentDesign, implement, and manage Cisco-based communication systemsInstall, troubleshoot, and maintain network hardware and connectivity
Industry UsageTelecommunications, enterprise networks, VoIP systemsIT support, network infrastructure, service providers

While Cisco Communications specialists focus on Cisco-specific communication solutions and network design, Network Technicians handle broader network hardware installation and troubleshooting. Both roles require networking knowledge, but Cisco Communications professionals often hold Cisco certifications and work on specialized Cisco systems, whereas Network Technicians have a more general network support role across various hardware and vendors.

What are popular job titles related to Cisco Communications jobs in Raleigh, NC? For Cisco Communications jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Cisco Communications jobs in Raleigh, NC look for? The top searched job categories for Cisco Communications jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Cisco Communications jobs? Cities near Raleigh, NC with the most Cisco Communications job openings:
Cisco Communications jobs near you
Infographic showing various Cisco Communications job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $110,616 per year, or $53.2 per hour.

Cisco UCCE Support Engineer

ClifyX

Raleigh, NC • On-site

Other

Posted 5 days ago

Job description

Job Title: Cisco UCCE Support Engineer

Work Location: Raleigh, NC (Hybrid) Preferred Location

Alternative location: Richardson, TX ; San Jose, CA (Hybrid)

Contract duration: Long term contract

Visa:

Job Description:

Role Overview:

The UCCE Tier 2 Engineer is responsible for the advanced support,  troubleshooting, configuration, and maintenance of Cisco Unified Contact Center  Enterprise solutions. This role involves working with complex contact center environments, including multi-site deployments, integration with Cisco Unified Communications Manager,  Cisco Finesse, and other contact center components.

Key Responsibilities:

  • Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) systems.
  • Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops,

CTI integrations, and multi-channel contact center features (voice, chat, email).

  • Manage and maintain core UCCE components such as Call Router, Logger, Peripheral Gateway

(PG), Administration & Data Servers, and Live Data Server.

  • Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco

Finesse, and Cisco Unified Communications Manager.

  • Perform system monitoring, health checks, and performance tuning to ensure high availability and  fault tolerance.
  • Collaborate with Tier 1 support, network teams, and application teams to resolve escalated issues.
  • Assist in deployment, upgrades, and patching of UCCE environments.
  • Utilize diagnostic tools and logs (e.g., CVP logs, router logs, call flow tools) for troubleshooting.
  • Document technical procedures, configurations, and troubleshooting steps.
  • Participate in on-call rotation for after-hours support. 

Required Skills and Experience:

  • Strong knowledge of Cisco Unified Contact Center Enterprise architecture and components.
  • Experience with multi-site and multi-cluster UCCE deployments.
  • Proficiency in troubleshooting call flows, routing scripts, and CTI integrations.
  • Familiarity with Cisco Unified Communications Manager and Cisco Finesse.
  • Understanding of contact center protocols and technologies (SIP, VXML, JTAPI).
  • Experience with diagnostic and monitoring tools such as Wireshark, CVP Call Flow Tool, and Log

Analysis.

  • Ability to work in a fast-paced environment and handle escalated technical issues.
  • Good communication skills for collaboration with cross-functional teams and customers.

Preferred Qualifications:

  • Cisco certifications related to Contact Center technologies (e.g., CCNP Collaboration).
  • Experience with Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center

Enterprise (PCCE) or Hosted Collaboration Solution for Contact Center (HCS-CC).

  • Knowledge of contact center reporting tools like Cisco Unified Intelligence Center (CUIC)
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About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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