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Circulation Desk Manager Jobs in Texas (NOW HIRING)

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Circulation Desk Manager information

What does a circulation desk manager do?

A Circulation Desk Manager oversees the daily operations of a library's circulation desk, which is the main point for checking materials in and out, managing library accounts, and assisting patrons. They supervise circulation staff, handle customer service issues, and ensure library policies are followed. Additionally, they may manage overdue items, fines, and interlibrary loans, as well as maintain statistics and reports related to circulation activities.

What are the key skills and qualifications needed to thrive as a circulation desk manager, and why are they important?

To thrive as a Circulation Desk Manager, you need strong organizational skills, customer service experience, and a background in library science or related fields, often supported by an associate's or bachelor's degree. Familiarity with integrated library systems (ILS), cataloging software, and circulation management tools is typically required. Excellent communication, leadership, and problem-solving abilities help manage staff and ensure positive patron interactions. These skills are crucial for maintaining efficient library operations, fostering a welcoming environment, and meeting the needs of diverse library users.

What are some common challenges faced by a circulation desk manager, and how can they be effectively addressed?

Circulation Desk Managers often face challenges such as handling high volumes of patron inquiries, managing overdue or lost materials, and resolving conflicts among staff or with library users. Effective communication, strong organizational skills, and a customer service-oriented mindset are key to overcoming these issues. Implementing clear circulation policies, regularly training staff, and utilizing library management systems can streamline daily operations and improve the patron experience. Additionally, fostering a collaborative team environment helps ensure smooth workflow and enhances problem-solving capabilities.

What is the difference between Circulation Desk Manager vs Library Assistant?

AspectCirculation Desk ManagerLibrary Assistant
CredentialsHigh school diploma or equivalent; some roles prefer library science courseworkHigh school diploma or equivalent
Work EnvironmentPublic library circulation desk, overseeing staff and operationsAssist with shelving, customer service, and basic library tasks
ResponsibilitiesManaging circulation processes, supervising staff, handling patron issuesChecking out materials, shelving, assisting patrons

The Circulation Desk Manager typically has more responsibilities, including supervising staff and managing circulation operations, compared to the Library Assistant who mainly supports daily tasks like checking out materials and shelving. Both roles are essential in library settings, but the manager position involves more leadership and oversight.

What are the most commonly searched types of Circulation Desk jobs in Texas?

The most popular types of Circulation Desk jobs in Texas are:

What cities in Texas are hiring for Circulation Desk Manager jobs?

Cities in Texas with the most Circulation Desk Manager job openings:

Circulation Desk Manager jobs near you

Main Branch - Library Page I - Main Branch - PT

City of Abilene

Abilene, TX • On-site

$11.65 - $13.98/hr

Part-time

Posted 21 days ago

City Of Abilene (Texas) rating

6.8

Company rating: 6.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

680th of 854 rated public administrative organizations

Job description

GENERAL DESCRIPTION
Under the direct supervision of the Librarian II - Branch Manager - Main Branch, this position provides prompt and friendly customer service to all library customers; shelves returned library materials; ensures that items are housed in the correct order and assists the circulation team with checking circulation materials in and out.
SUPERVISION EXERCISED
This position exercises no supervision.
IMPORTANT AND ESSENTIAL DUTIES
Accurately shelves library materials and straighten collections, demonstrating strong attention to detail.
Performs regular shelf-reading to ensure proper order and assists in creating and maintaining attractive displays.
Maintains the cleanliness and appearance of public areas, including tables and seating, to ensure a welcoming environment.
Assists at the circulation desk as needed, checking library materials in and out efficiently and accurately.
Greets and directs patrons to appropriate staff members in a friendly, helpful manner, providing excellent customer service.
Follows established procedures with minimal supervision and promptly reports issues or concerns to a supervisor.
OTHER JOB RELATED DUTIES
Perform other job-related duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Purposes and use of libraries.
Library services and locations within the library.
Skill to:
Use a personal computer.
Operate circulation and public catalog automation system.
Interact tactfully and courteously with the public in a friendly and efficient manner.
Effectively organize and multi-task.
Arrange circulation materials in numerical and alphabetical order.
Ability to:
Complete work duties independently, without direct supervision.
Quickly learn and perform routine library functions and procedures accurately.
Communicate effectively orally with the general public, supervisors and co-workers.
Follow instructions and learn to use the computerized circulation system.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values - Respect, Integrity, Service Above Self, and Excellence in All We Do.
Perform as a team member in a manner that accomplishes the Division's mission and treats team members with dignity, courtesy, and respect.
Experience and Training Guidelines:
For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
Experience:
Six (6) months of experience in a customer service position is preferred.
Education/Training:
A high school diploma or GED is required.
Special Requirements:
Essential duties require the following physical skills and work environment:
With or without accommodation, ability to move a loaded cart weighing up to 150 pounds.
Must be able to work evenings and weekends and maintain regular, reliable attendance.
With or without accommodation, the "X" indicates the overall strength demand of the position during a typical workday:
___ Sedentary - lifting of no more than 10 pounds
___ Light - lifting no more than 20 pounds; carrying up to 10 pounds
_X_ Medium - lifting no more than 50 pounds; carrying up to 25 pounds
___ Heavy - lifting no more than 100 pounds; carrying up to 50 pounds
___ Very Heavy - team lifting over 100 pounds; carrying more than 50 pounds
Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:
Codes for how often:
N = No
E = Extensive (100 - 70% of the time)
M = Moderate (60 - 30% of the time)
I = Infrequent (20 - 10% of the time)
A = Almost Never (<10% of the time)
Code / Task
_E_ Standing
_I_ Sitting
_E_ Walking
_E_ Lifting
_M Carrying
_E_ Pushing/Pulling
_M Overhead Work
_I_ Fine Dexterity
_E Kneeling
_E_ Crouching
_M_ Crawling
_E Bending
_E Twisting
_I_ Climbing
_I_ Balancing
_E Vision
_M_ Hearing
_M_ Talking
___ Other:

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