Deux Cranes is a premium artisan chocolate and confectionery brand based in Los Gatos, known for handcrafted bonbons, bars, and seasonal creations made entirely in-house. We're looking for a Boutique Retail Associate to be the face of our shop — someone who loves connecting with customers, has a sharp eye for detail, and is excited to grow with a small, hands-on team.
Schedule
3–4 days/week
10:00am–5:30pm, Tuesday–Friday
9:00am -4:30pm Saturday (1–2 Saturdays/month expected)
What You'll Do
Greet and assist boutique and online customers, sharing the story and quality behind Deux Cranes products through knowledgeable, engaging sampling and conversation
Process purchases and handle cash/credit card transactions with care and accuracy
Answer phone calls and email inquiries
Own bonbon packaging and inventory — you'll be the go-to person for keeping our bonbon case stocked, fresh, and beautifully packaged for boutique, online, and wholesale orders
Assist chocolatiers with packaging other finished products
Support order fulfillment during busy periods
Keep the boutique clean, organized, and welcoming
Help order shop supplies and count inventory
Receive deliveries and check them against vendor invoices for accuracy and quality
What We're Looking For
6+ months of retail experience
Experience with Shopify (or similar POS) strongly preferred
A genuine service mindset — you look for ways to help people
Sharp attention to detail and comfort following processes
Ability to juggle multiple tasks and adjust when priorities shift
Strong communication skills and awareness of how others are feeling
Comfortable standing on your feet for extended periods; able to lift up to 30 lbs., and to bend, push, pull, and grasp as needed
High school diploma or equivalent preferred
Work Environment: Indoor boutique setting with moderate noise, frequent use of a point-of-sale system, and an active working kitchen on site.
Company Description
Deux Cranes crafts chocolates and confections for adventurous, curious, and passionate consumers. As a minority-woman-owned business, we've been proudly featured in Food & Wine Magazine, The Washington Post, and The New York Times. Our small, driven team thrives on collaboration and hard work, creating every product with meticulous attention to detail, style, and aesthetics. We aim to bridge multiculturalism with sweets, making chocolates that resonate with people from diverse backgrounds. At Deux Cranes, our greatest joy is fostering meaningful connections through our confections.