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Chime Jobs (NOW HIRING)

Chime

Product Manager, Trust & Safety

San Francisco, CA · On-site

Chime is a financial technology company dedicated to helping people achieve healthier financial lives. They are seeking a Product Manager for their Trust & Safety team to drive critical investments ...

Chime Financial, Inc

Director Engineering

New York, NY · On-site

  • Medical

  • Life

  • PTO

About the role Chime is looking for a Director of Engineering to lead our AI & App Experience (AAX) organization - the team building the next generation of the Chime member experience. AAX owns Jade ...

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How much do chime jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for chime in the United States is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chime Customer Support Specialist, and why are they important?

To excel as a Chime Customer Support Specialist, you need a solid understanding of banking products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, digital banking platforms, and communication tools like Zendesk or Salesforce is commonly required. Strong problem-solving abilities, patience, and effective communication skills help specialists resolve customer inquiries and build trust. These skills are essential to ensure customer satisfaction and maintain Chime’s reputation for efficient, user-friendly financial services.

What is a Chime?

A Chime job typically refers to a position at Chime, a financial technology company that provides mobile banking services. Roles at Chime vary across departments like customer service, engineering, product management, and marketing. Employees help develop and support banking solutions, ensuring a seamless experience for users. Chime emphasizes a customer-first approach, innovation, and a collaborative work environment.

What are some common challenges faced by Chime customer service representatives, and how can applicants prepare for them?

Chime customer service representatives often handle high volumes of inquiries, especially during peak times or system outages, which can be challenging. They must address sensitive financial concerns, resolve account issues, and provide clear communication, often under pressure. To prepare, applicants should develop strong problem-solving skills, practice active listening, and familiarize themselves with digital banking platforms. Staying calm and empathetic while managing multiple tasks is key to success in this role.

What is the difference between Chime vs Customer Service Representative?

AspectChimeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer financial or banking knowledgeHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or in-office, fintech industry, customer-focusedCall centers, retail, or office settings, customer-focused
Industry UsageFinancial technology, banking servicesBanking, retail, telecommunications, various sectors
Common Search/ComparisonChime vs Customer Service Representative

Chime is a fintech company offering digital banking services, often employing customer service reps to assist clients. Customer Service Representatives work across various industries, including banking and retail, providing support. While both roles involve customer interaction, Chime-specific roles focus on digital banking support, whereas Customer Service Representatives may work in diverse sectors.

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Chime jobs near you
Infographic showing various Chime job openings in the United States as of August 2026, with employment types broken down into 12% As Needed, 67% Full Time, and 21% Part Time. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution, with an average salary of $42,215 per year, or $20.3 per hour.

Product Manager, Trust & Safety

Chime

San Francisco, CA • On-site

Full-time

Re-posted 18 days ago

Job description

Job Summary:
Chime is a financial technology company dedicated to helping people achieve healthier financial lives. They are seeking a Product Manager for their Trust & Safety team to drive critical investments in areas like KYC, support experiences, and automation, while partnering with cross-functional teams to enhance member experience and minimize risk.
Responsibilities:
• Define and drive product strategy and roadmap within Trust & Safety, balancing customer experience, risk mitigation, and operational efficiency
• Own ambiguous, high-impact problem spaces and make thoughtful tradeoffs across technology, operations, compliance, and business goals
• Make high-stakes tradeoffs where decisions directly impact fraud loss, member trust, and regulatory compliance
• Partner deeply with cross-functional teams—including Engineering, Data Science, Design, Operations, Risk, and Compliance—to deliver scalable, reliable systems
• Build and evolve systems that leverage data, experimentation, and (where applicable) machine learning and AI to improve outcomes
• Define clear metrics and success frameworks, using data to drive continuous improvement across member experience, risk outcomes, and operational performance
• Influence cross-functional strategy and align stakeholders across diverse priorities and constraints
• Drive execution in mission-critical environments where reliability, security, and compliance are non-negotiable
• Contribute to the evolution of Trust & Safety and Operations at Chime by identifying new opportunities, shaping long-term strategy, and raising the bar for product thinking
Qualifications:
Required:
• 4–10+ years of experience as a Product Manager (leveling will vary based on experience and scope)
• Experience working on complex product problems involving risk, operations, platforms, or customer-facing systems
• Strong product judgment and the ability to navigate ambiguity and make principled tradeoffs
• A strategic mindset paired with the ability to translate vision into practical execution
• Proven ability to influence and align cross-functional stakeholders across technical and non-technical teams
• Strong analytical skills, with experience using data to inform decisions and measure impact
• Customer empathy, with the ability to deeply understand user needs and translate them into product solutions
• Comfort operating in fast-moving, high-stakes environments with evolving constraints
• Passion for Chime’s mission of helping members lead healthier financial lives
Company:
Chime is a financial technology company that offers mobile banking services. Founded in 2012, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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