Child Action Jobs (NOW HIRING)

TheChild Support Specialistserves as the critical contact in the facilitation of successful outcomes for children's financial well-being. The Child Support Specialistutilizesanalytical reasoning toinitiate, establish,modify,enforceand collect child support obligations by makinginformed decisions ensuringtimelyandaccuratecase management through a trauma-informed approach. This role requires strong attention to detail and interpersonal skills to navigate complex family dynamics while processing various documents, both legal and correspondence;conducting research across multiple systems; and managing cases for compliance with local, state, and federal rules, regulations,policiesand procedures. The specialist interprets complex legal orders, addresses system conflicts, and manages early intervention and enforcementefforts using the Automated Child Support Enforcement System (ACSES) and specialized technological tools. Through a combination of technicalexpertiseand empathetic customer servicethe specialist ensures families receive prompt,accuratecase processing whileconnecting them withappropriate resourcesand supporting their efforts in building stronger futures for their children.

Specialistoperatesin one of the following areas of service:

• Financial
• Intake
• Establishment
• Enforcement
• Modification

COMPENSATION:

Hiring Range:$22.86-$28.58USD Hourly

Compensation will bedeterminedbased on education,experienceand skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including astarting bank of 40 hours of PTO for new hires; retirement matching; wellness programs; tuition reimbursement; flexible schedules; and more. For more information, clickherefor our Total Rewards summary.

ESSENTIAL DUTIES:

• Adheres to strict confidentiality policies andappropriate releaseof information.

• Ensures case management services offered are compliant with Colorado Revised Statutes, court records and other federal and state rules and regulations that govern the child support program.

• Adheres to departmental policies and procedures and customer service standards.

• Provides proactive and consistent customer service to customers or their legalrepresentatives by providing information on the Child.

• Support Services Program, case specificdetailsand case status;utilizinginterviewing and de-escalation techniques to address customer concerns; andidentifyingpotential barriers to payment to ensure that each customer has enough information and resourcesrequiredto make life altering decisions affecting their family.

• Maintains assigned caseload by working daily, weekly, and monthly reports; processing mail; clearing alerts andlocates; reviewing calendar reminders and working dashboards to ensure cases aremonitoredclosely andcomply withstate and federaltimeframes.

• Collaborateswith othercounty,state, tribal and international agencies by applying knowledge of state and federal rules and regulations toinitiateand maintain necessary child support services for parents who do not live within Jefferson County.

• Researches, records, interprets, and analyzes complicated legal documents to determineappropriate courseof action to effectively secureaccuratechild support payments using the most efficient means possible.

• Performsdiscretional decision making bydeterminingoptimalcourses of action through critical thinking, careful consideration, and interpretation of complex case circumstances and legal authority from multiple sources to obtainappropriate outcomesfor customers.

• Updates, monitors andmaintainsthe Automated Child Support Enforcement System (ACSES) and electronic document management system. Maintains written chronological history of work performed, contacts made, remediesutilized, legal and administrative advisements; calculations performed, resulting orders from court hearings and negotiation conferences held and all decisions and planned courses of actions for the case.

• Researchesand investigates cruciallocateand asset information for parties through several resources and tools to ensure continuity of critical child support services for families.

• Provides resources and collaborates with partner agencies. Makes referrals to various community outreach programs including workforce development for employment andeducation options, fatherhood program, Jefferson County Mediation, Karlis Family Center, Metro Lawyers, Improved Payments and Child Success (IMPACS) program, Work Force Center and Jeffco Action Center.

• Provides relevant documents and case notes and makes recommendations to the Assistant County Attorney relating to cases in need of legal consultation and cases scheduled for court hearing.Researches and prepares complex legal documents for review and approval by Assistant County Attorney; processes documents to be filed with court and provides copies to stakeholders.

• Implements performance enhancements and new processes. Provides recommendations to management for developing cost-effective and practical methods to increase productivity and collections; improve customer service and overall program efficiency.Assistsin developing workflow processes and procedures.Attendscollaborative meetings to discuss, analyze, and develop strategies defining efficient and effective delivery of services and maximization of performance as measured by federal,stateand county metrics.

• Increases and maintains knowledge on crucial laws and developments in the CSS program by attending training, conferences, and workshops; reviewing professional articles and webinars; and maintaining contacts both statewide and nationally with professionals in the CSS program and CSS program partners to facilitate exchange of information.

• Performs other duties as assigned.

ADDITIONAL ESSENTIAL FUNCTIONS SPECIFIC TO SERVICE AREAS

• Financial: Provides account adjustments, account reconciliation, and fund transfers. Compiles relevant financial information; verifies and confirms transaction information from all sources. Calculates arrears due, creates and verifies account and ledger and balance information,and makes ledger adjustments. Communicates and educates partiesregardingarrears calculation results, unfundeddisbursementsand resulting recovery options. Provides complex accounting functions for the child support services sectionin accordance withcounty state andfederal requirements.
• Intake: Reviews child support applications and publicassistanceprogram referrals, extracts informationrequiredfor case creation from multiple databases.Researchesandreviewsexisting court and child support cases for the related parties. Monitors application due dates andmaintainsrecord of pending applications tofinalizecase initiation within State and Federally mandatedtime frames. Creates electronic case files. Interprets and enters court order information in database. Generates initial case paperwork. Prepares legal documents for filing with courts, monitors for outcomes and updates database with new order information.Communicateswith members of the public seeking information on child support services and with child support applicants; provides descriptions of the services offered by the program andguidance through the application process.
• Establishment: Obtains Administrative Process Action (APA) certification as required by State policy. Gathers income and expense information in relation to child support guideline worksheet preparation. Participates in negotiation conferences with parties to establishpaternity and child support through the APA process whenever possible; when APA is notappropriate, prepares legal documents; monitors for hearing results; and updates database with new order information.Prepares and files Reports of Paternity Determination (RPD) withVital Statistics.
• Enforcement: Obtains Enforcement Certification as required by State policy. Communicates with partiesregardingcase status, program processes/procedures, enforcement remedies, balance and payment information, and other case activity.Obtains anddeterminesability topay child support to createappropriate payplans; make necessary referrals toassistanceresources; andnegotiatessettlement payments for arrears balances. Initiates cases with other states',tribes',or countries' child support agencies for the purpose of establishment andenforcement of child support orders. Monitors automated enforcement remedies anddetermineswhen manual enforcement remedies should beutilized. Prepares and files legal documents with court; attends court asappropriate tosupport the county attorney andprovideprogram specific knowledge to parties as it pertains to their case; monitors for outcome of court proceedings; andmaintainscase file and database with resulting orders.
• Modification: Obtains APA certification as required by State policy. Evaluates party requests and system alerts for modification (review and adjustment) todetermineif modification isappropriate. When modification is warranted, gathers all relevant income and expenseinformation for preparation of child support guidelines; facilitates negotiation conferences; prepares legal documents for filing with the court; sets hearing dates and sends notifications; prepares files for the county attorney; and monitors for hearing results. Updates databasewith all case orders andfacilitatesnextappropriate actionsas it pertains to the terms of the most current order.

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click "apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

Experience:Minimum of three(3)years of work-related experience

Education:High School Diploma or GED, or anequivalent combination of education and experience is acceptable.

Additional Job Information:

• Criminal History and MVR Background Checks arerequiredfor every position.

• Offer of employment is contingent upon successful completion ofcriminal history,motor vehicle report, education verification, and/or references.

• A valid Colorado driver's license is required for positions that drive on County Businessin either acounty or personal vehicle shall have a Colorado Driver's license within30-daysof hire or beginning to serve as an intern or volunteer.

• In any materials yousubmit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

• All Jefferson County Employees must apply through their internal profile.