Job Summary:
Supportworks, Inc. is seeking a Chief Technology Officer (CTO) to lead their technology function and drive business impact through technology solutions. The ideal candidate will design the technology organization, create a cohesive technology strategy, and ensure effective adoption of systems across various operational areas.
Responsibilities:
• Design and evolve the structure of the technology organization
• Lead the four core functional areas under a unified vision
• Determine the right balance between internal teams and external partners
• Create a cohesive, scalable technology architecture across all operating companies
• Ensure alignment between infrastructure, engineering, and data
• Make clear, disciplined investment decisions
• Partner with leaders across operations, marketing, finance, HR, supply chain, etc.
• Translate business needs into practical, high-impact technology solutions
• Ensure systems are adopted and used effectively
• Build a clear process for defining, prioritizing, and executing technology initiatives
• Maintain ongoing dialogue with business leaders on trade-offs and progress
• Prevent technology from becoming siloed or reactive
• Develop a point of view on when to build custom tools vs. leverage SaaS
• Explore how AI-assisted development changes cost, speed, and capability
• Enable small, high-leverage engineering efforts where appropriate
Qualifications:
Required:
• Demonstrated experience as a CTO, CIO, VP of Technology, or similar senior leadership role.
• Experience building or transforming technology organizations in a growing environment
• Strong business acumen; able to translate problems into practical solutions
• Broad leadership across infrastructure, engineering, and data
• Ability to define and execute a clear, business-aligned technology strategy
• Sound judgment balancing speed, cost, scalability, and risk
• Experience with build vs. buy decisions and vendor management
• Familiarity with modern tech stacks (cloud, APIs, data platforms, AI-assisted development)
• Ability to design scalable systems without overengineering
• Strong cross-functional leadership and partnership skills
• Clear communicator of technical concepts to business leaders
• Ability to set priorities, drive execution, and deliver results
• Comfortable operating at both strategic and hands-on levels
• Experience leading change and driving adoption
Company:
Supportworks is a Certified Evergreen company currently comprising three main brands. Founded in 2009, the company is headquartered in Papillion, USA, with a team of 51-200 employees. The company is currently Growth Stage.