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Chief Support Officer Jobs (NOW HIRING)

Buffalo Center

Chief Medical Officer (CMO)

Buffalo, NY · On-site

$350K/yr

The Chief Medical Officer (CMO) is the senior physician executive responsible for enterprise ... Support CMS, NYDOH, Medicare and Medicaid compliance. Authority: * Issue interim clinical ...

Surgery Partners

Chief Executive Officer

Lafayette, LA · On-site

Supporting and building a strong physician culture is critical. * Strategic Planning and Execution - The CEO stays current with general industry and market specific conditions and their potential ...

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Chief Support Officer information

See salary details

$25.5K

$166.5K

$276.5K

How much do chief support officer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for chief support officer in the United States is $166,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,000.00 and $195,000.00 per year, depending on experience, location, and employer.

What is a Chief Support Officer?

A Chief Support Officer (CSO) is a senior executive responsible for overseeing and managing a company's customer support and service operations. Their main role is to ensure customers receive excellent support, resolve issues efficiently, and maintain high satisfaction levels. The CSO often leads teams that handle customer inquiries, technical support, and after-sales service, while also strategizing ways to improve service delivery and customer experience across the organization. This role is vital for companies that prioritize customer retention and loyalty.

What are the key skills and qualifications needed to thrive as a chief support officer?

To thrive as a Chief Support Officer, you need a strong background in customer service management, organizational leadership, and a relevant business degree or equivalent experience. Familiarity with customer relationship management (CRM) platforms, analytics tools, and service quality frameworks is typically required. Exceptional communication, problem-solving, and team-building abilities help foster a positive support culture and drive continuous improvement. These skills are critical for ensuring high customer satisfaction, efficient support operations, and alignment with organizational goals.

How does a chief support officer typically collaborate with other executive team members to align support strategies with overall business goals?

A Chief Support Officer (CSO) works closely with other C-suite executives—such as the CEO, COO, and Chief Customer Officer—to ensure support strategies are integrated with the organization’s broader objectives. This involves regular strategy meetings, cross-departmental initiatives, and sharing customer insights that inform product development and operational improvements. CSOs often spearhead projects to enhance customer satisfaction and retention, leveraging data from support teams to drive company-wide enhancements. Effective collaboration requires strong communication skills and the ability to advocate for both customer needs and business priorities.

What is the difference between Chief Support Officer vs Customer Support Manager?

AspectChief Support OfficerCustomer Support Manager
ResponsibilitiesOversees overall support strategy, policy development, and high-level customer experience initiativesManages daily support team operations, handles customer issues, and ensures team performance
Required CredentialsTypically requires executive-level experience, leadership skills, and industry knowledgeRequires customer service experience, team management skills, and relevant industry certifications
Work EnvironmentStrategic, cross-departmental, often executive meetingsOperational, team-focused, direct interaction with support staff and customers
Industry UsageCommon in large organizations with complex support needsWidely used across companies of all sizes for support team management

The Chief Support Officer focuses on strategic leadership and policy development for customer support, while the Customer Support Manager handles daily operations and team management. Both roles are essential but differ in scope and level of responsibility.

What cities are hiring for Chief Support Officer jobs?

Cities with the most Chief Support Officer job openings:

What states have the most Chief Support Officer jobs?

States with the most job openings for Chief Support Officer jobs include:

What are popular job titles related to Chief Support Officer jobs?

For Chief Support Officer jobs, the most frequently searched job titles are:

Infographic showing various Chief Support Officer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $166,511 per year, or $80.1 per hour.

Chief Medical Officer (CMO)

Queens, NY • On-site

Holliswood Center
See more jobs at Holliswood Centerexternal

$350K/yr

Full-time

Re-posted 14 days ago

Job description

Chief Medical Officer (CMO)

Position Summary

The Chief Medical Officer (CMO) is the senior physician executive responsible for enterprise clinical governance, physician strategy, resident safety, quality, regulatory excellence, physician services, and clinical innovation across a growing skilled nursing enterprise. Reporting to the Chief Executive Officer, the CMO initially oversees four facilities before expanding to enterprise responsibility across a 40-facility portfolio while preserving the statutory responsibilities of each facility Medical Director, Administrator, Governing Body, Director of Nursing, and Compliance Officer.

Reporting Relationships

• Reports directly to the Chief Executive Officer.

• Partners with the COO, CNO, CFO, Chief Ethics & Compliance Officer and

Governing Body.

• Provides executive oversight of Facility Medical Directors, attending physicians, and advanced practice providers.

Executive Responsibilities

• Lead enterprise clinical strategy.

• Standardize evidence-based care.

• Oversee physician recruitment, credentialing, privileging, peer review and succession.

• Lead QAPI, infection prevention, resident safety and emergency preparedness.

• Improve quality, survey readiness and value-based performance.

• Represent the organization with hospitals, payers and regulators.

Clinical Governance

• Establish enterprise medical policies.

• Maintain Medical Director governance model.

• Lead serious event review and root-cause analysis.

Compliance & Risk

• Partner with Compliance while preserving independence.

• Promote documentation integrity and medical necessity.

• Support CMS, NYDOH, Medicare and Medicaid compliance.

Authority

• Issue interim clinical directives.

• Require physician performance review.

• Recommend privilege restriction through governance.

• Escalate unresolved risks to CEO and Board.

Qualifications

• MD/DO with unrestricted NY license.

• Board Certified; CMD preferred.

• Executive multi-site SNF leadership.

• Expertise in CMS, NY regulations, QAPI and value-based care.

First-Year Deliverables

• 90 days: enterprise assessment.

• 180 days: physician scorecards and dashboards.

• 365 days: measurable quality and physician improvements.

Executive KPIs

• Resident outcomes.

• Risk-adjusted readmissions.

• CMS Five-Star trends.

• Survey performance.

• Physician engagement.

• Strategic initiative execution.

Executive Competencies

Visionary leadership; executive communication; systems thinking; physician engagement; strategic partnerships; financial stewardship; innovation; change management; Governing Body communication.