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Chief Support Officer Jobs (NOW HIRING)

Illumination-Health-Home

$210K - $230K/yr

Support the CEO in evaluating opportunities for organizational growth, partnerships, and expansion. Operational Leadership * Provide executive oversight of all operational functions across health ...

Socket.dev

Chief Operating Officer (COO)

Rochester, NY · On-site

Lead and support Unit Directors in conducting timely and meaningful performance evaluations, interim reviews, and case reviews for their respective staff. * Partner with the President and CEO and CFO ...

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Chief Support Officer information

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$25.5K

$166.5K

$276.5K

How much do chief support officer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for chief support officer in the United States is $166,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,000.00 and $195,000.00 per year, depending on experience, location, and employer.

What is a Chief Support Officer?

A Chief Support Officer (CSO) is a senior executive responsible for overseeing and managing a company's customer support and service operations. Their main role is to ensure customers receive excellent support, resolve issues efficiently, and maintain high satisfaction levels. The CSO often leads teams that handle customer inquiries, technical support, and after-sales service, while also strategizing ways to improve service delivery and customer experience across the organization. This role is vital for companies that prioritize customer retention and loyalty.

What are the key skills and qualifications needed to thrive as a chief support officer?

To thrive as a Chief Support Officer, you need a strong background in customer service management, organizational leadership, and a relevant business degree or equivalent experience. Familiarity with customer relationship management (CRM) platforms, analytics tools, and service quality frameworks is typically required. Exceptional communication, problem-solving, and team-building abilities help foster a positive support culture and drive continuous improvement. These skills are critical for ensuring high customer satisfaction, efficient support operations, and alignment with organizational goals.

How does a chief support officer typically collaborate with other executive team members to align support strategies with overall business goals?

A Chief Support Officer (CSO) works closely with other C-suite executives—such as the CEO, COO, and Chief Customer Officer—to ensure support strategies are integrated with the organization’s broader objectives. This involves regular strategy meetings, cross-departmental initiatives, and sharing customer insights that inform product development and operational improvements. CSOs often spearhead projects to enhance customer satisfaction and retention, leveraging data from support teams to drive company-wide enhancements. Effective collaboration requires strong communication skills and the ability to advocate for both customer needs and business priorities.

What is the difference between Chief Support Officer vs Customer Support Manager?

AspectChief Support OfficerCustomer Support Manager
ResponsibilitiesOversees overall support strategy, policy development, and high-level customer experience initiativesManages daily support team operations, handles customer issues, and ensures team performance
Required CredentialsTypically requires executive-level experience, leadership skills, and industry knowledgeRequires customer service experience, team management skills, and relevant industry certifications
Work EnvironmentStrategic, cross-departmental, often executive meetingsOperational, team-focused, direct interaction with support staff and customers
Industry UsageCommon in large organizations with complex support needsWidely used across companies of all sizes for support team management

The Chief Support Officer focuses on strategic leadership and policy development for customer support, while the Customer Support Manager handles daily operations and team management. Both roles are essential but differ in scope and level of responsibility.

What cities are hiring for Chief Support Officer jobs?

Cities with the most Chief Support Officer job openings:

What states have the most Chief Support Officer jobs?

States with the most job openings for Chief Support Officer jobs include:

What are popular job titles related to Chief Support Officer jobs?

For Chief Support Officer jobs, the most frequently searched job titles are:

Infographic showing various Chief Support Officer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $166,511 per year, or $80.1 per hour.

Interim CFO - Banking/Credit Union Industry

Boston, MA • Remote

Charles River CFO
Accounting Services • 51 - 200 employees
Learn more about Charles River CFOexternal

Other

Re-posted 20 days ago

Job description

Charles River CFO, Inc. is seeking to add experienced CFO leaders to our database for upcoming client engagements in the banking/credit union industry. If you are a seasoned CFO with credit union/banking experience, this could be the right fit for you. When a client signs on with CRCFO, they normally have an immediate need. Assignments could be part-time, full-time, remote, hybrid, interim, or temp-to-perm. If you are currently consulting, retired, or just looking for additional income, this could be the opportunity for you. 

The CFO will be responsible for managing the operational accounting of client community banks & credit unions, providing timely and accurate financial and regulatory reporting to the appropriate regulatory agency (FDIC/FFIEC, NCUA, and The Federal Reserve Bank), and ensuring general ledger accounts are reconciled on a timely basis.

Key Responsibilities:

• Lead clients’ financial operations

• Build solid relationships with constituents

• Develop, implement, and enhance financial reporting and other business systems

• Provide high-quality financial advice, experience, and analysis

• Ensure regulatory compliance


Experience & Qualifications:

• Bachelor’s Degree in Accounting or Finance, or a similar field

• CPA with Big 4 experience preferred

• Experience in the banking/credit union industry

• Progressive experience in senior finance leadership roles

• Ability to analyze complex situations, identify key issues, and solve problems

• Knowledge in share draft, ACH, and deposit clearing

• Knowledge of back-office banking procedures

• Knowledge of NCUA, IRS, and Federal Reserve Bank Reporting


About Us:

Charles River CFO, Inc. is a premier FAO (Fractional, Interim, Outsourced), firm serving companies since 2003, across the life sciences, high technology, manufacturing, professional services, and nonprofit sectors. Our clientele includes publicly traded entities, middle-market firms, and venture-backed emerging growth companies. We provide a comprehensive suite of services, including financial leadership for strategic transactions such as IPOs, mergers and acquisitions, and divestitures, as well as financial management, cloud accounting, and tax services. For start-ups and emerging companies, we offer a complete accounting and finance function, while for large multinational corporations, we augment existing capabilities.

We specialize in delivering top-tier fractional, interim, and outsourced financial leadership and services. Our team of seasoned CFOs, accountants, tax experts, and HR professionals is dedicated to driving strategic growth and ensuring financial stability for our clients.

With a profound understanding of the unique challenges and opportunities in the life sciences industry, we provide tailored solutions from early-stage start-ups to established companies navigating critical transitions. Our commitment to excellence, innovative thinking, and a collaborative approach ensures our clients receive the highest level of service and support.