Chief Reliability Officer Jobs (NOW HIRING)

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

Michigan Medicine is seeking a Chief Technology Officer (CTO) to provide executive leadership for the enterprise technology foundation that enables clinical care, research, education, and administrative operations across Michigan Medicine.

Reporting to the Chief Digital & Information Officer (CDIO), the CTO is accountable for the reliability, scalability, security-by-design, modernization, and resilience of Michigan Medicine's technology platforms. This role leads enterprise infrastructure, cloud platforms, network operations, automation, digital workplace services, and disaster recovery capabilities-ensuring that the organization operates on a modern, highly available, and patient-safety-critical technical backbone.

The CTO serves as a core member of the CDIO executive leadership team and partners closely with the Chief Data & AI Officer, Chief Information Security Officer, Chief Applications Officer, and Chief Customer Experience Officer to deliver integrated, enterprise-wide outcomes.

Organizational Scope

The CTO provides executive leadership and oversight for the following enterprise functions:

• Enterprise Network Architecture & Operations
• Enterprise Cloud Platform Engineering & Operations
• Enterprise Infrastructure & Operations
• Digital Workplace Services
• Automation & Intelligent Operations
• Disaster Recovery, Business Continuity, and Technology Resilience

This portfolio supports mission-critical, 24x7 operations across multiple entities, geographies, and care settings.

Responsibilities Enterprise Technology Strategy & Leadership

• Establish and execute a unified enterprise technology infrastructure strategy and roadmap aligned with Michigan Medicine's clinical, research, academic, and operational priorities.
• Serve as the senior executive accountable for technology architecture standards, platform lifecycle management, and technical debt reduction.
• Drive enterprise modernization initiatives including cloud adoption, infrastructure automation, platform engineering, and DevSecOps practices.
• Ensure technology investments balance innovation, reliability, affordability, security, and sustainability.

Infrastructure, Cloud & Platform Operations

• Provide executive oversight for enterprise infrastructure, cloud, and network operations, ensuring high availability, performance, and resilience.
• Lead cloud platform strategy and operations to support scalable workloads across clinical, research, and business environments.
• Ensure robust disaster recovery, backup, and business continuity capabilities that meet patient safety, regulatory, and operational requirements.
• Partner with application and security leaders to ensure platforms are optimized for performance, availability, and risk management.

Digital Workplace & Automation

• Lead digital workplace services including endpoint engineering, device management, collaboration platforms, and virtual work environments.
• Advance enterprise automation and intelligent operations to improve reliability, reduce manual effort, and enhance workforce experience.
• Establish automation standards, governance, and platforms in coordination with IT service management and application teams.

Operational Excellence & Enterprise Enablement

• Ensure technology services integrate seamlessly with IT service management, incident response, and customer experience functions.
• Lead enterprise monitoring, operational metrics, and continuous improvement initiatives.
• Serve as an executive technology leader during major outages, cybersecurity incidents, or enterprise-critical events.

Financial, Vendor & Workforce Leadership

• Lead strategic vendor and partner relationships related to infrastructure, cloud, and platforms.
• Partner with IT Finance and CDIO leadership on capital planning, budget development, and cost transparency.
• Recruit, develop, and retain high-performing technology leaders; foster a culture of accountability, inclusion, and continuous learning.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience).
• 15+ years of progressive IT experience with 10+ years in senior technology leadership roles.
• Demonstrated experience leading enterprise infrastructure, cloud platforms, network operations, and large operational teams in complex environments.
• Strong knowledge of modern infrastructure, cloud-native architectures, automation, and reliability engineering.
• Proven success operating within large, matrixed, or federated organizations.
• Exceptional executive communication and stakeholder engagement skills.

Desired Qualifications

• Master's degree in a relevant discipline.
• Experience in an academic medical center or large integrated health system.
• Demonstrated success leading large-scale modernization or cloud transformation initiatives.
• Strong understanding of healthcare reliability, regulatory, and patient-safety-driven technology requirements.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world‑class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits Can You Look Forward to?

• Comprehensive benefits plan options, with excellent medical, dental and vision coverage effective on your very first day
• Generous 2-to-1 Employer Match on retirement savings and immediate vesting
• Paid Time Off
• Tuition Reimbursement
• Health Savings Accounts / Flexible Spending Accounts
• Health and Wellness incentives
• Work-Life Programs - to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and flexible work arrangements
• Free access to LinkedIn Learning which offers more than 20,000 high quality, on‑demand courses available at any time

More Reasons to GO BLUE!

• University of Michigan Health named to the nation's Honor Roll of Best Hospitals by U.S. News & World Report for 2026-27 as one of the nation's top 20 hospitals and highest-ranked hospital in Michigan
• Rated among Top 25 Universities in the World by Times Higher Education for 2026
• University of Michigan Health named one of the World's Best Hospitals in 2026, and #12 in the United States, by Newsweek and Statista
• Michigan Medicine rated #15 Best Employer for New Grads 2026 by Forbes
• University of Michigan was recognized in Crain's 2025 Best Places to Work in Southeast Michigan
• University of Michigan was recognized as one of America's Best Employers For Company Culture 2025 by Forbes
• Michigan Medicine C.S. Mott Children's was recognized as one of America's Best Children's Hospitals for 2025 by Newsweek and Statista
• University of Michigan Health-Michigan Medicine earned Top 25 Environmental Excellence award from Practice Greenhealth for 2025 & 2026
• University of Michigan rated #3 U.S. Public University for 2025 by U.S. News & World Report
• Michigan Medicine named one of the Best and Brightest Companies to Work For in metropolitan Detroit in 2024 by the National Association for Business Resources
• Nationally Recognized for work/life effectiveness by WorldatWork

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.