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Chief Relationship Officer Jobs (NOW HIRING)

The Chief Executive Officer serves as LEDC's Visionary, focused on idea generation, creative ... Build and maintain relationships with relevant government agency partners as needed to support ...

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Chief Relationship Officer information

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$31K

$70.8K

$155K

How much do chief relationship officer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for chief relationship officer in the United States is $70,830.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $76,000.00 per year, depending on experience, location, and employer.

What is a Chief Relationship Officer?

A Chief Relationship Officer (CRO) is a senior executive responsible for managing and nurturing an organization's relationships with key stakeholders, including clients, partners, and sometimes employees. The CRO focuses on building and maintaining trust, ensuring excellent customer experiences, and fostering long-term partnerships that drive business growth. This role often involves strategic planning, overseeing relationship management teams, and collaborating with other executives to align relationship strategies with overall business objectives.

How does a Chief Relationship Officer typically collaborate with other executive leaders within an organization?

A Chief Relationship Officer (CRO) works closely with other members of the executive team, such as the CEO, CMO, and Chief Customer Officer, to align relationship-building strategies with broader organizational goals. The CRO often leads cross-departmental initiatives to enhance client engagement, improve customer experience, and forge strategic partnerships. Regular communication and joint planning sessions are key, as the CRO must ensure that all departments are coordinated in their approach to managing and nurturing key relationships. This collaborative environment enables the CRO to advocate for customer needs and drive long-term business growth.

What are the key skills and qualifications needed to thrive as a Chief Relationship Officer, and why are they important?

To thrive as a Chief Relationship Officer, you need a strong background in business development, strategic relationship management, and a relevant degree such as in business or communications. Familiarity with CRM platforms, data analytics tools, and experience in contract negotiation are typically required. Excellent communication, emotional intelligence, and leadership skills help foster long-term partnerships and align internal teams. These capabilities are essential for driving organizational growth, enhancing client satisfaction, and maintaining a competitive edge.

What is the difference between Chief Relationship Officer vs Customer Success Manager?

AspectChief Relationship OfficerCustomer Success Manager
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; advanced degrees or certifications are commonUsually holds a bachelor's degree in business, marketing, or related areas; certifications like Customer Success Certification are beneficial
Work EnvironmentStrategic leadership role within executive teams, overseeing company-wide relationship strategiesOperational role focused on managing customer accounts and ensuring client satisfaction
Industry UsageCommon in industries with complex client relationships such as finance, tech, and consultingWidely used across SaaS, tech, and service industries to retain clients and reduce churn

The Chief Relationship Officer focuses on high-level relationship strategies across the organization, while the Customer Success Manager handles day-to-day client interactions to ensure satisfaction. Both roles aim to strengthen client relationships but differ in scope and strategic involvement.

What does a chief relationship officer do?

A chief relationship officer (CRO) is responsible for managing and strengthening a company's relationships with clients, partners, and stakeholders. They develop strategies to improve customer satisfaction, loyalty, and retention, often overseeing customer service, sales, and communication teams. The role requires strong interpersonal skills, strategic thinking, and experience with CRM tools and data analysis.
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Infographic showing various Chief Relationship Officer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 86% Full Time, 10% Part Time, and 3% Contract. Highlights an 65% Physical, 2% Hybrid, and 33% Remote job distribution, with an average salary of $70,830 per year, or $34.1 per hour.

Director Of Marketing Strategy

Boca Raton, FL • Remote

$95K/yr

Full-time

Re-posted yesterday


Key responsibilities

  • Lead the development and implementation of marketing strategies, plans, and systems aligned with the firm's growth objectives.

  • Oversee brand strategy, website content, digital campaigns, and lead generation initiatives to increase visibility and qualified leads.

  • Manage relationships with marketing vendors, monitor campaign performance, and ensure all marketing materials align with the firm's brand and mission.


Job description

Robinson & Casey is seeking a hands-on Marketing Director to lead the firm's marketing strategy, brand development, digital presence, and lead generation initiatives. This role will be responsible for translating the firm's business goals into actionable marketing plans while building systems, processes, and accountability across all marketing functions.


This is not a business development or referral-generation role. The ideal candidate will focus on marketing strategy, website optimization, digital advertising, branding, content creation, vendor management, and marketing performance analysis.


The Marketing Director will work closely with the Chief Relationship Officer and CEO to develop and execute marketing initiatives that strengthen the firm's brand, increase qualified leads, and support long-term growth objectives.


Who We Are  

At Robinson & Casey, we believe that compassion and doing things the right way go hand in hand. We specialize in Behavioral Health Law — the Marchman Act and Guardianship — which means we walk alongside families in the hardest moments of their lives, guiding them down proven legal paths to lifesaving treatment for their loved ones. 


We're not just in the business of law. We're in the business of helping families rebuild, recover, and move forward — through systems that work, processes we trust, and a team that shows up for every family we serve. 


Our values — Honesty, Courage, Integrity, Empathy, Perseverance, and Service — guide everything we do. 


Out of respect for our office and hiring process, please apply via the online application. Applicants who reach out to the Firm will automatically be disqualified.

Compensation:

$75,000 - $95,000 USD yearly


Responsibilities:

Strategic Marketing Planning

  • Develop annual and quarterly marketing plans aligned with firm growth objectives
  • Create and implement marketing systems, processes, and reporting structures
  • Translate business plans into actionable marketing initiatives
  • Monitor and report on key marketing metrics and ROI

Brand & Digital Presence

  • Oversee brand strategy and market positioning
  • Manage website strategy, content updates, and user experience improvements
  • Ensure consistent messaging across all marketing channels
  • Identify opportunities to improve visibility and awareness

Lead Generation & Campaign Management

  • Develop and oversee digital marketing campaigns
  • Manage Google Ads, PPC, SEO, social media, and content marketing strategies
  • Monitor lead quality and campaign performance
  • Recommend optimization strategies to improve conversions

Vendor Management

  • Manage relationships with website, SEO, PPC, social media, and creative vendors
  • Hold vendors accountable for performance and deliverables
  • Evaluate new marketing tools and technologies

Content & Creative Development

  • Write and review marketing copy for digital advertising, social media, website content, and email campaigns
  • Assist with creative direction and graphic design initiatives
  • Ensure all marketing materials align with the firm's brand and mission 

Qualifications:
  • Bachelor's degree in Marketing (or related field or at least 5 years of relevant experience) 
  • 4+ years driving marketing strategy and/or marketing campaigns 
  • Proficiency in data analytics (including SEO/SEM) 
  • Strong understanding of referral-based & B2B marketing 
  • Excellent written and verbal communication skills 
  • Experience working independently with remote teams 


Preferred Qualifications 

  • Previous marketing experience within: law firm, professional services, healthcare, or behavioral health organizations
  • Experience with HubSpot 
  • Videography/Photography experience
  • Graphic Design experience preferred

About Company

What We Offer 

  • Competitive compensation

  • A structured, growth-focused environment with clear expectations

  • Purpose-driven work   

  • The opportunity to contribute to something meaningful and well-run 

At Robinson & Casey, we believe there is a right way to serve families in crisis — through proven systems, clear roles, and consistent execution. We hire thoughtfully and with intention because the families who come to us cannot afford anything less.

We seek individuals who combine professional excellence with empathy and accountability — people who take ownership of their role, follow the processes we've built, welcome feedback, and look for ways to make good systems even better. Our hiring process is designed to ensure alignment on expectations, values, and long-term fit before someone joins the team. Above all, we look for people who care deeply about the families we serve and who understand that doing things the right way is how we save lives.