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Chief Customer Officer Jobs (NOW HIRING)

Anaplan

Sr. FP&A Manager, Customer Success

Miami, FL · Hybrid

$104K - $142K/yr

You will work in close partnership with the Chief Customer Officer (CCO) and her Customer Success team, including the Operations Team, collaborating with seniorCustomer Successleaders and influencing ...

SIMPRO SOFTWARE

Director of Customer Operations

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Enable our Chief Customer Officer & Chief Marketing Officer to efficiently manage and scale their business What You'll Bring * Business Acumen - Knows how a business works. Committed to the success ...

Simpro

Director of Customer Operations

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Enable our Chief Customer Officer & Chief Marketing Officer to efficiently manage and scale their business What You'll Bring * Business Acumen - Knows how a business works. Committed to the success ...

Simpro Software

Director of Customer Operations

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Enable our Chief Customer Officer & Chief Marketing Officer to efficiently manage and scale their business What You'll Bring * Business Acumen - Knows how a business works. Committed to the success ...

The Simpro Group Pty Ltd

Director of Customer Operations

Miami, FL · On-site

$120 - $160/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Enable our Chief Customer Officer & Chief Marketing Officer to efficiently manage and scale their business**What You'll Bring*** Business Acumen - Knows how a business works. Committed to the success ...

Prove

Executive Assistant

New York, NY · On-site

  • Medical

  • Retirement

  • PTO

... Customer Officer (CCO), and Chief Revenue Officer (CRO). You will have strong multi-tasking skills with a focus on excellent communication, efficiency, and operational excellence. Key ...

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Chief Customer Officer information

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$41.5K

$151.2K

$269.5K

How much do chief customer officer jobs pay per year?

As of Aug 18, 2026, the average yearly pay for chief customer officer in the United States is $151,203.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What is a chief customer officer?

A Chief Customer Officer (CCO) is an executive responsible for ensuring a company delivers a positive customer experience across all touchpoints. They align customer strategies with business goals, oversee customer service and support teams, and drive initiatives that improve retention and satisfaction. The CCO advocates for customers at the executive level, using data and feedback to shape company policies and offerings. Their ultimate goal is to enhance customer loyalty and brand reputation, contributing to long-term business growth.

What are the typical daily responsibilities of a chief customer officer?

A Chief Customer Officer typically leads the development and implementation of customer experience strategies, oversees customer service operations, and analyzes customer data and feedback to identify improvement opportunities. They collaborate closely with executive leadership, marketing, product, and operations teams to ensure a unified and customer-centric approach across the organization. Frequent tasks include aligning teams on key customer initiatives, meeting with major clients, and setting benchmarks for customer satisfaction. This role offers a dynamic blend of strategic planning and hands-on leadership, requiring adaptability and a proactive approach to evolving customer needs.

What are the key skills and qualifications needed to thrive in the chief customer officer position, and why are they important?

To thrive as a Chief Customer Officer, you need extensive experience in customer experience strategy, leadership in cross-functional teams, and a strong understanding of customer journey analytics, typically supported by a business or related degree. Familiarity with customer relationship management (CRM) platforms, data analytics tools, and customer feedback systems is essential. Emotional intelligence, strategic vision, and persuasive communication distinguish top performers in this role. These skills are crucial for aligning customer-focused initiatives across departments and driving customer satisfaction, loyalty, and organizational growth.

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Chief Customer Officer jobs near you
Infographic showing various Chief Customer Officer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $151,203 per year, or $72.7 per hour.

Sr. FP&A Manager, Customer Success

Anaplan

Miami, FL • Hybrid

$104K - $142K/yr

Full-time

Re-posted 8 days ago

Job description

As the Sr. FP&A Manager and a leader in theGo-To-MarketFinance Team on a hybrid schedule in our Miami office, you will play a pivotal role in shaping Anaplan's financial strategy and driving excellence in financial planning and analysis. You will work in close partnership with the Chief Customer Officer (CCO) and her Customer Success team, including the Operations Team, collaborating with seniorCustomer Successleaders and influencing strategic decision-making throughaccurateforecasting, insightful analysis, and trusted businesspartnership.

Be part of a dynamic team thatis drivingfinancial excellence and strategic investment optimization at the highest levels of the organization. Youwillhave the unique opportunity to work directly withcutting-edgefinancial planning tools while supportingthe customer successorganization that is shaping the future of connected planning.

Your Impact

  • Become a trusted advisor to senior leadership, influencing weekly business activities and strategic decision-making. 
  • Own the top-line renewals forecast, delivering key insights and executive-level summaries on critical metrics (Bookings, Billings, ARR, GRR). 
  • Lead the P&L process and strategic analysis for GTM functions, focusing on revenue drivers, resource allocation, and expense management. 
  • Drive improvements in management reporting by partnering with Operations to more accurately track operating and financial results. 
  • Champion the adoption of AI tools in day-to-day operations to drive predictive analytics and automate financial reporting. 
  • Lead the development and implementation of highly scalable financial processes and models to support enterprise growth and operational excellence. 
  • Distill and synthesize complex issues, communicating key messages and actionable recommendations to the leadership team. 
  • Direct headcount and operating expense strategy for Customer Success, partnering with Recruiting and department leaders to align with budget. 
  • Partner with corporate FP&A on the long-range planning model, ensuring cross-functional alignment and clear communication of key drivers. 

Your Qualifications 

  • 8+ years of progressive FP&A or business finance experience in a high-growth, global SaaS environment. 
  • Proven track record of effective business partnership and influencing decisions at the senior leadership level. 
  • Exceptional ability to work cross-functionally and drive alignment in a fast-paced, constantly evolving setting. 
  • Superior communication, analytical, and problem-solving skills with an ability to distill complex information into a clear narrative. 
  • Expertise in building complex, automated, and scalable financial models to support executive-level reviews and strategic decisions. 
  • Experience with enterprise financial planning tools, particularly Anaplan, is highly desirable. 
Anaplan logo

About Anaplan

Sourced by ZipRecruiter

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with confidence in a sophisticated and changing world. We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.

Industry

Technology, communication and media

Company size

1,001 - 5,000 Employees

Headquarters location

San Francisco, CA, US

Year founded

2006

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