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Chat Support Jobs in Woonsocket, RI (NOW HIRING)

Brilliance Canada

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

We Are : Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to ...

Covenir

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

As a Customer Support Specialist, you'll be the voice of multiple carriers - handling policy questions, billing, payments, and first notice of loss with empathy, accuracy, and sound judgment. Modern ...

Vencora

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for ...

Covenir

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

As a Customer Support Specialist, you'll be the voice of multiple carriers - handling policy questions, billing, payments, and first notice of loss with empathy, accuracy, and sound judgment. Modern ...

Rimkus

Support Specialist, Human Factors

Boston, MA · On-site

$85K - $105K/yr

The Support Specialist, Human Factors position is responsible for providing skilled support services to our operations group in client services. The successful candidate will manage client-supplied ...

Rimkus

Support Specialist, Human Factors

Boston, MA

$85K - $105K/yr

The Support Specialist, Human Factors position is responsible for providing skilled support services to our operations group in client services. The successful candidate will manage client-supplied ...

Rimkus

Support Specialist, Human Factors

Boston, MA · On-site

$85K - $105K/yr

The Support Specialist, Human Factors position is responsible for providing skilled support services to our operations group in client services. The successful candidate will manage client-supplied ...

Rimkus

Support Specialist, Human Factors

Boston, MA · On-site

$85K - $105K/yr

The Support Specialist, Human Factors position is responsible for providing skilled support services to our operations group in client services. The successful candidate will manage client-supplied ...

Rimkus

Support Specialist, Human Factors

Boston, MA

$85K - $105K/yr

The Support Specialist, Human Factors position is responsible for providing skilled support services to our operations group in client services. The successful candidate will manage client-supplied ...

Topgolf

PT Service Support

Canton, MA · On-site

$14.75/hr

What You'll Need to Succeed as a Service Support Playmaker * A Positive Attitude - Because being a grump is no fun! * One Team Mentality - We believe the phrase "Teamwork makes the dream work" will ...

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Showing results 41-60

All JobsChat Support JobsChat Support Jobs in Woonsocket, RI

Chat Support information

See Woonsocket, RI salary details

$13

$24

$42

How much do chat support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat support in Woonsocket, RI is $24.96, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $27.16 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Woonsocket, RI?

The most popular types of Chat Support jobs in Woonsocket, RI are:

What job categories do people searching Chat Support jobs in Woonsocket, RI look for?

The top searched job categories for Chat Support jobs in Woonsocket, RI are:

What cities near Woonsocket, RI are hiring for Chat Support jobs?

Cities near Woonsocket, RI with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Woonsocket, RI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $51,916 per year, or $25 per hour.

Customer Support Specialist

Brilliance Canada

Worcester, MA • On-site

$18 - $24.25/hr

Full-time

Re-posted 17 days ago

Job description

Job Summary:
We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities.
Job Description:
We Are: Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.
You Are: Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company.
Responsibilities Include:
  • Work with our insurance provider clients and deliver great overall customer service
  • Take in a high volume of calls, communicate via email and letters as appropriate
  • Document all client communication across several platforms
  • Be the point person for our clients as well as their customers

Qualifications:
  • 2+ years of customer service experience in a call-center environment
  • Demonstrated communication, organizational and interpersonal skills
  • Intermediate proficiency in Microsoft Office
  • Strong independent problem solving and analytical skills

Preferred Qualifications:
  • 4+ years of insurance experience (insurance agent license a plus!)
  • Bilingual (Spanish/English)
  • Associates Degree

Things to know:
  • Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm
  • Open concept work environment
  • Light to moderate noise activity
  • Paid training

Worker Type:
Number of Openings:
0

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