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Chat Support Jobs in Spokane, WA (NOW HIRING)

Fiserv, Inc.

Client Support Specialist

Liberty Lake, WA · On-site

$34K - $50K/yr

You will work across phone, email, and online chat channels to research issues, resolve inquiries ... Support merchants with point-of-sale (POS) and PC equipment questions and troubleshoot product and ...

Monitise

Client Support Specialist

Liberty Lake, WA · On-site

$34K - $50K/yr

You will work across phone, email, and online chat channels to research issues, resolve inquiries ... Support merchants with point-of-sale (POS) and PC equipment questions and troubleshoot product and ...

BentoBox

Client Support Specialist

Liberty Lake, WA · On-site

$34K - $50K/yr

You will work across phone, email, and online chat channels to research issues, resolve inquiries ... Support merchants with point-of-sale (POS) and PC equipment questions and troubleshoot product and ...

Aston Carter

Customer Support

Spokane, WA · On-site +1

$20 - $21.40/hr

Customer Support Representative This role provides front-line support to healthcare providers by answering incoming calls, resolving questions related to eligibility, benefits, and medical claims ...

Aston Carter

Customer Support

Spokane, WA · On-site

$20/hr

Customer Support Representative - Healthcare This role provides front-line support to healthcare providers by answering incoming calls, resolving questions related to eligibility, benefits, and ...

TEKsystems

Email Support Specialist

Spokane, WA

$20/hr

Skills Customer service, Service desk, Support, Help desk support, Help desk Top Skills Details Customer service Additional Skills & Qualifications • Strong attention to detail. • Organization ...

OpenEye

Technical Support Representative

Liberty Lake, WA · On-site

$19 - $22.50/hr

Supported products include Digital Video Recorders, Security Cameras, Network Switches and Routers along with the software associated with them. In the role of Technical Support Representative, you ...

Alarm.com

Technical Support Representative

Spokane, WA

$19 - $22.50/hr

Supported products include Digital Video Recorders, Security Cameras, Network Switches and Routers along with the software associated with them. In the role of Technical Support Representative, you ...

OpenEye

Technical Support Representative

Liberty Lake, WA · On-site

$19 - $22.50/hr

Supported products include Digital Video Recorders, Security Cameras, Network Switches and Routers along with the software associated with them. In the role of Technical Support Representative, you ...

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All JobsChat Support JobsChat Support Jobs in Spokane, WA

Chat Support information

See Spokane, WA salary details

$14

$26

$45

How much do chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chat support in Spokane, WA is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Spokane, WA? The most popular types of Chat Support jobs in Spokane, WA are:
What are popular job titles related to Chat Support jobs in Spokane, WA? For Chat Support jobs in Spokane, WA, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Spokane, WA look for? The top searched job categories for Chat Support jobs in Spokane, WA are:
What cities near Spokane, WA are hiring for Chat Support jobs? Cities near Spokane, WA with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Spokane, WA as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $54,782 per year, or $26.3 per hour.

Client Support Specialist

Fiserv, Inc.

Liberty Lake, WA • On-site

$34K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Fiserv rating

7.7

Company rating: 7.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

105th of 150 rated financial services

Job description

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Support Specialist
About your role:
As a Client Support Specialist, you will provide day-to-day support for Merchant Services clients who use Fiserv payment solutions to serve their customers. You will work across phone, email, and online chat channels to research issues, resolve inquiries, and guide clients on available platform capabilities. This role is important to client satisfaction, first-call resolution, and helping merchants use Fiserv tools effectively to support business growth.
What you'll do:
  • Serve as a primary point of contact for merchant day-to-day inquiries and own issue resolution through completion.
  • Research and resolve client questions by navigating Merchant Services platforms and subsystems, including North, South, proprietary, and TSYS applications.
  • Respond to merchant issues related to interchange and chargeback compliance, billing, funding, batch detail reporting, e-Commerce products, and reporting tools.
  • Explain BAMS systems and product reporting to merchants to address questions and resolve concerns.
  • Support merchants with point-of-sale (POS) and PC equipment questions and troubleshoot product and reporting issues.
  • Complete routine account-related support for banking partners, investigate service requests, and provide timely issue resolution across billing, reporting, payments, products, and solutions.
  • Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:
  • 2+ years of experience in a contact center, client support, customer service, or Merchant Services environment handling client inquiries and issue resolution.
  • 2+ years of experience using call center policies and procedures to manage service interactions across phone, email, and chat channels.
  • Experience using computer-based systems to research account activity, document case details, and resolve merchant support issues across multiple platforms.
  • Ability to explain billing, reporting, payment, and product information to clients and train users on back-office tools as applicable.
  • High school diploma or equivalent, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:
  • Experience supporting Merchant Services, payment processing, or acquiring clients.
  • Experience with TSYS, BAMS, or similar payment platform applications.
  • Experience supporting interchange, chargebacks, funding, or batch reporting inquiries.
  • Experience supporting POS or PC equipment in a client-facing environment.

How you'll work:
  • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
  • This role requires use of a computer and audio equipment.

Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental, caregiver, and military leave.

Candidates with experience in Client Support, Customer Service, Customer Success, Account Support, Technical Support, Hospitality (Server/Cashier), Retail, Customer Care, Contact Center, Call Center, Help Desk, Account Management, Financial Services, Merchant Services, Point-of-Sale (POS) Systems, Troubleshooting, Issue Resolution, CRM Systems and Customer Retention are encouraged to apply!
Salary Range
$34,800.00 - $50,600.00
These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island, Vermont and Washington. Pay ranges for employees in other states may differ.
This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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