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Chat Support Jobs in Portland, ME (NOW HIRING)

ABB

VFD Technical Support Specialist

Portland, ME · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product ...

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All JobsChat Support JobsChat Support Jobs in Portland, ME

Chat Support information

See Portland, ME salary details

$14

$26

$45

How much do chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for chat support in Portland, ME is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.65 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Portland, ME?

The most popular types of Chat Support jobs in Portland, ME are:

What are popular job titles related to Chat Support jobs in Portland, ME?

For Chat Support jobs in Portland, ME, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Portland, ME look for?

The top searched job categories for Chat Support jobs in Portland, ME are:

What cities near Portland, ME are hiring for Chat Support jobs?

Cities near Portland, ME with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Portland, ME as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $54,745 per year, or $26.3 per hour.

Personal Support Specialist PSS

New Communities Inc

Biddeford, ME • On-site

$16.10 - $17.85/hr

Full-time, Per diem

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Description:

New Communities is proud to have been named one of the 2024 and 2025 Best Places to Work in Maine. This recognition reflects our commitment to fostering a supportive, inclusive, and rewarding environment for our team members. Join our award-winning team!


There has never been a better time to jumpstart your career in healthcare! New Communities offers PAID TRAINING, tuition reimbursement, and hands on direct care experience. If you are looking to work as a caregiver who makes an impact on the lives of seniors in our assisted living facility while working in a rewarding environment, then we are looking for you to start or continue your career in healthcare with New Communities!


 Full-time position (day shift) available at this time  - pay rate ranging from $16.10/hr. to $17.85/hr. depending on certifications and shift differentials. Hiring immediately! No experience? No problem! We are willing to train the right individual! 


Per diem positions available at this time - work hours are not guaranteed and are scheduled on an as-needed basis. This role is ideal for someone looking for flexibility rather than a set schedule. Per diem rate of pay is $15.50/hour. PSS certification preferred.


The role: As a Personal Support Specialist (PSS) at our assisted living/senior living home located in Biddeford, ME, you will provide caregiver support to seniors to live life fully. You will assist with personal care and inspire residents to participate in fun, recreational activities. PSSs do not pass medications to residents; however, there are opportunities to advance your career and become a Certified Residential Medication Aide (CRMA) and receive a $2 increase with the promotion.


Personal Support Specialist (PSS) Benefits:

  • Paid training opportunities and certifications
  • Same day pay option
  • Health insurance
  • Dental and Vision insurance
  • Paid time off - Up to 15 days off per year for full-time employee
  • Tuition reimbursement up to $5000/year
  • 403(b) Retirement Plan with 5% company match
  • Wellness program including fitness reimbursement
  • Birthday bonus
  • Making a difference!

Full-time positions not available at this time  - pay rate ranging from $16.10/hr. to $17.85/hr. depending on certifications and shift differentials. Hiring immediately! No experience? No problem! We are willing to train the right individual!

Requirements:

Personal Support Specialist (PSS) Requirements:

  • High School diploma/GED
  • 18 years of age or over
  • Experience in direct care, preferred, but not required. Willing to train.
  • Must be able to communicate effectively with residents and coworkers whose primary language is English