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Chat Support Jobs in Portland, ME (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Portland, ME · On-site +1

$17.50 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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Showing results 41-60

All JobsChat Support JobsChat Support Jobs in Portland, ME

Chat Support information

See Portland, ME salary details

$14

$26

$45

How much do chat support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for chat support in Portland, ME is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.65 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Portland, ME? The most popular types of Chat Support jobs in Portland, ME are:
What are popular job titles related to Chat Support jobs in Portland, ME? For Chat Support jobs in Portland, ME, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Portland, ME look for? The top searched job categories for Chat Support jobs in Portland, ME are:
What cities near Portland, ME are hiring for Chat Support jobs? Cities near Portland, ME with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Portland, ME as of August 2026, with employment types broken down into 70% Full Time, and 30% Contract. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $54,745 per year, or $26.3 per hour.

Entry-Level Personal Support Specialist (PSS)

MAS Home Care

Brunswick, ME • On-site

$20/hr

Other

Medical, Dental, Retirement, PTO

Posted 2 days ago

New

Job description

Entry-Level Personal Support Specialist (PSS), Brunswick, Maine | Up to $20/Hour 
 
Looking for rewarding part-time work? Interested in helping seniors in your community? Want to get into a career in healthcare but don’t know where to start? 
 
Hi! We’re MAS Home Care, and we’re looking for people like you! Our dedicated staff provides personalized care to patients, most often in the comfort of their homes. We’re filling a critical and growing need in healthcare and providing a flexible option for our team members to earn great pay and build in-demand skills. 
This is an entry-level opportunity – no prior experience in healthcare is necessary! 
 
We’re looking for Personal Support Specialists (PSS) to work with our clients in or near Brunswick, Maine.  
 
Perks and Benefits: 

  • Competitive pay up to $20/hour 
  • Industry-leading benefits, including health, dental & supplemental insurance, paid time off, and a 401(k) program with company match for those who qualify 
  • Painless credentialing process, so you can start earning quickly 
  • Daily instant pay option for most shifts – always free and there when you need it 
  • Weekly direct deposit 
  • 20 years of experience helping medical professionals find rewarding careers 


Job Overview: 
As a PSS, you may be required to provide transportation, meal preparation, light housekeeping, and daily living assistance to patients, typically in an in-home setting. At MAS Home Care we work as a team with patients and their families to provide the highest quality of care. Our goal is to ensure the health and safety of our clients while promoting independence.
 
This role takes a special kind of person who is patient, trusting, communicative, and empathetic. 
Requirements: 

  • No Experience Necessary! Our team will provide training required to be an exceptional PSS! 
  • Must have a desire to help others 
  • Valid driver’s license and reliable transportation 
  • Clean driving record and background check 
  • Per state guidelines flu vaccination is required 

 
MAS Home Care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. 
#HomeCareME