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Chat Support Jobs in Portland, ME (NOW HIRING)

Winxnet

Technical Support Specialist

Portland, ME · On-site

Technical Support Specialist Winxnet is a vibrant, growing and fast paced IT consulting firm. We are seeking a candidate to join our support team. If you have technical experience, a positive can-do ...

Alivo

Customer Support Specialist

South Portland, ME · On-site

$18.50 - $25/hr

We are looking for a highly driven, customer-obsessed Customer Support Specialist to serve as the front line for customer communication and issue resolution. This role is responsible for managing ...

Winxnet

Technical Support Specialist

Portland, ME · On-site

Technical Support Specialist Winxnet is a vibrant, growing and fast paced IT consulting firm. We are seeking a candidate to join our support team. If you have technical experience, a positive can-do ...

Alivo

Customer Support Specialist

South Portland, ME · On-site

$18.50 - $25/hr

We are looking for a highly driven, customer-obsessed Customer Support Specialist to serve as the front line for customer communication and issue resolution. This role is responsible for managing ...

ABB

VFD Support Specialist II

Portland, ME · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Portland, ME

Chat Support information

See Portland, ME salary details

$14

$26

$45

How much do chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for chat support in Portland, ME is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.65 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Portland, ME?

The most popular types of Chat Support jobs in Portland, ME are:

What are popular job titles related to Chat Support jobs in Portland, ME?

For Chat Support jobs in Portland, ME, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Portland, ME look for?

The top searched job categories for Chat Support jobs in Portland, ME are:

What cities near Portland, ME are hiring for Chat Support jobs?

Cities near Portland, ME with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Portland, ME as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $54,745 per year, or $26.3 per hour.

Technical Support Specialist

Winxnet

Portland, ME • On-site

Full-time

Re-posted 23 days ago

Job description

Technical Support Specialist
Winxnet is a vibrant, growing and fast paced IT consulting firm. We are seeking a candidate to join our support team. If you have technical experience, a positive can-do attitude, and are customer-focused, this may be the right position for you.
The Technical Support Specialist position at Winxnet is part of the Tier 2 Team.
Staff members on the Tier 2 Team provide regular support and maintenance to a variety of customers. They also work directly with the Tier 3 staff in support of project implementations.
Responsibilities:
  • Work with dispatch for escalation on emergencies and tickets form Tier 1 or escalations to Tier 3 level support as needed
  • Work on escalations from Tier 1 (Help Desk)
  • Provide regular maintenance and support for assigned clients
  • Provide phone, on-site, and remote support as needed
  • Monitor status of all open tickets
  • Notify responsible manager / account manager of high priority problems, critical status changes, client complaints, call aging and training
  • Enter revised status information into the incident management system
  • Diagnosis skills of technical issues
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
  • Update ticket with client response and time entry
  • Complete all assigned operational and procedural tasks
  • Assist with general administrative tasks as needed
  • Occasionally, based upon client need and staff availability, all staff will be expected to work after hours and weekends for pager duty and scheduled projects
  • Have a positive attitude, be self-motivated, reliable and customer-focused
  • Have excellent written and oral communication and interpersonal skills
  • Ability to multi-task and adapt to changes quickly
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Windows XP, Window 7
  • Workstation and Laptop Hardware Support
  • Backup Software - configuration experience with more than one Backup Exec, DPM, Windows NT Backup, etc.
  • Anti-Virus - configuration experience with more than one A/V - Sophos, MacAfee, Trend, Norton, etc.
  • Working knowledge of Active Directory
  • Experience with Exchange and or virtualization is a plus
Desired Skills and Experience
General:
Technical Experience:
Winxnet, Inc. is an Equal Opportunity/Affirmative Action Employer.

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