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Chat Support Jobs in Portland, ME (NOW HIRING)

NexRep, LLC

Resource Specialist

Portland, ME · On-site +1

Provide real time chat support to contractors while they service * Host one on one sessions with contractors to increase performance and knowledge of the client's account * Review performance data ...

NexRep LLC

Temporary Resource Specialist

Portland, ME · On-site

Provide real time chat support to contractors while they service * Host one on one sessions with contractors to increase performance and knowledge of the client's account * Review performance data ...

NexRep, LLC

Temporary Resource Specialist

Portland, ME · On-site

Provide real time chat support to contractors while they service * Host one on one sessions with contractors to increase performance and knowledge of the client's account * Review performance data ...

NexRep, LLC

Temporary Resource Specialist

Portland, ME · On-site +1

$84K - $84K/yr

Provide real time chat support to contractors while they service * Host one on one sessions with contractors to increase performance and knowledge of the client's account * Review performance data ...

NexRep, LLC

Resource Specialist

Portland, ME · On-site

Provide real time chat support to contractors while they service * Host one on one sessions with contractors to increase performance and knowledge of the client's account * Review performance data ...

Ulta Beauty

Lead Cashier

South Portland, ME · On-site

$16.50 - $20.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

South Portland, ME · On-site

$16.50 - $20.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

South Portland, ME · On-site

$16.50 - $20.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

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All JobsChat Support JobsChat Support Jobs in Portland, ME

Chat Support information

See Portland, ME salary details

$14

$26

$45

How much do chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for chat support in Portland, ME is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.65 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Portland, ME?

The most popular types of Chat Support jobs in Portland, ME are:

What are popular job titles related to Chat Support jobs in Portland, ME?

For Chat Support jobs in Portland, ME, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Portland, ME look for?

The top searched job categories for Chat Support jobs in Portland, ME are:

What cities near Portland, ME are hiring for Chat Support jobs?

Cities near Portland, ME with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Portland, ME as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $54,745 per year, or $26.3 per hour.

Resource Specialist

NexRep, LLC

Portland, ME • On-site, Remote

Contractor

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Status: Non-Exempt - Variable Hour
Job Summary: As a NexRep Resource Specialist, you will be the primary contact for independent marketplace contractors who perform customer and sales services for NexRep clients. Responsibilities include providing real time help while contractors provide service and analyzing metrics for NexRep's clients and their campaigns to ensure the client's performance goals are met. Other responsibilities include ensuring contractor adherence to their Independent Contractor Agreement and NexRep's client workflows and processes are adhered to by contractors providing services for them.
Essential Functions:
  • Provide real time chat support to contractors while they service
  • Host one on one sessions with contractors to increase performance and knowledge of the client's account
  • Review performance data and provide recommendations to the Operations Manage to meet client goals
  • Keep all client resources up to date
  • Communicate changes from the client to contractors
  • Host group sessions with contractors
  • Send and reply to messages from contractors
  • Review customer satisfaction data to identify trends for NexRep's clients
  • Provide detail scoring information to independent contractors

Requirements
Position Requirements:
  • Proficiency in Microsoft Office 365, including strong Excel skills
  • Ability to collaborate effectively with other team members
  • Ability to provide constructive feedback to agents
  • Attention to detail
  • Strong decision-making skills
  • Ability to work independently

Hours/Travel: Daytime, Evening, and Overnight positions available. Weekend and holiday hours may be required to meet client's needs. Travel to the NexRep client's location for business meetings may be required from time to time. NexRep will reimburse for travel expenses incurred.
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.
NexRep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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