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Internship Remote Chat Support Jobs in Portland, ME

Gotham Biotech

Chat Service Representative

Portland, ME · Remote

$25 - $27/hr

This is a remote position. We are looking for a dedicated and empathetic Live Chat Support Agent to join our agile customer service team. In this role, you will be the frontline representative for ...

Gotham Biotech

Online Support Agent

Portland, ME · Remote

$20 - $23/hr

This is a remote position. We are seeking a dedicated and customer-focused Online Support Agent to ... Respond promptly and professionally to customer inquiries via live chat, email, and support ...

Gotham Biotech

Remote Call Center Agent

Portland, ME · Remote

$24 - $27/hr

... empathetic support across a variety of inquiries. Your primary responsibility will be to ... Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

ForgeFit

Remote Customer Service Specialist

Portland, ME · On-site +1

$17.50 - $23/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Guardian Recovery

Clinical Intake Coordinator

Portland, ME · On-site +1

$60K - $80K/yr

This is a remote position designed to support and scale virtual services across the organization ... interns or credential-interns and shall: I. Be enrolled in a course of study leading to a CADC or ...

Guardian Recovery

Clinical Intake Coordinator

Portland, ME · On-site +1

$60K - $80K/yr

This is a remote position designed to support and scale virtual services across the organization ... interns or credential-interns and shall: I. Be enrolled in a course of study leading to a CADC or ...

BerryDunn

Quality Assurance Coordinator

Portland, ME · Remote

$68K - $72K/yr

... role in supporting ATAT operations. This is a remote position with occasional travel to the ... Managing virtual meeting logistics (e.g., breakout rooms, chat monitoring) * Coordinate quarterly Q ...

BerryDunn

Audit Senior - Healthcare

Portland, ME · On-site +1

$80K - $100K/yr

This position can be located out of either one of our New England offices or remote. You Will ... Supervise, train, and mentor associates and interns on audit process and assess performance of ...

All JobsChat Support JobsInternship Remote Chat Support JobsInternship Remote Chat Support Jobs in Portland, ME

Internship Remote Chat Support information

See Portland, ME salary details

$8

$17

$22

How much do internship remote chat support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for internship remote chat support in Portland, ME is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.94 per hour, depending on experience, location, and employer.

What is an Internship Remote Chat Support position?

An Internship Remote Chat Support position is an entry-level role where interns assist customers or clients via online chat platforms from a remote location. The primary responsibilities include responding to inquiries, troubleshooting issues, and providing information about products or services in real-time. This position is ideal for gaining customer service experience, improving communication skills, and learning how to handle various support scenarios, all while working from home. Interns typically receive guidance and training from supervisors or experienced support agents. The role may also involve documenting interactions and escalating complex issues to higher-level staff.

What are some common challenges faced in a remote chat support internship, and how can I overcome them?

One common challenge in a remote chat support internship is maintaining clear and professional communication despite not interacting face-to-face. Interns may also encounter difficulties managing multiple chats simultaneously, especially during peak times. To overcome these challenges, it's important to develop strong written communication skills, stay organized, and utilize available resources or templates provided by your team. Regular check-ins with supervisors and active participation in team meetings can also help you stay connected and receive feedback for improvement.

What are the key skills and qualifications needed to thrive as an Internship Remote Chat Support, and why are they important?

To thrive as an Internship Remote Chat Support, you need strong written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or ongoing college education. Familiarity with live chat platforms, CRM systems, and ticketing tools such as Zendesk or Intercom is typically expected. Patience, active listening, and problem-solving skills help you stand out by ensuring positive and efficient customer interactions. These skills are vital to provide timely, accurate support and maintain customer satisfaction in a remote, digital environment.

What is the difference between Internship Remote Chat Support vs Customer Service Representative?

AspectInternship Remote Chat SupportCustomer Service Representative
CredentialsMinimal; often students or entry-levelHigh school diploma or equivalent; some roles may require experience
Work EnvironmentRemote, online chat platformRemote or in-office, phone and chat support
Employer & Industry UsageTech, e-commerce, service sectorsRetail, telecom, finance, various industries
Search & Comparison IntentEntry-level, training, internship opportunitiesCustomer support, client interaction, full-time roles

Internship Remote Chat Support typically involves entry-level, temporary roles focused on online chat assistance, often for students or those seeking experience. Customer Service Representatives may handle multiple communication channels and often work in full-time positions. Both roles are essential for customer engagement but differ mainly in experience level, duration, and scope of responsibilities.

What are the most commonly searched types of Remote Chat Support jobs in Portland, ME? The most popular types of Remote Chat Support jobs in Portland, ME are:
What are popular job titles related to Internship Remote Chat Support jobs in Portland, ME? For Internship Remote Chat Support jobs in Portland, ME, the most frequently searched job titles are:
What job categories do people searching Internship Remote Chat Support jobs in Portland, ME look for? The top searched job categories for Internship Remote Chat Support jobs in Portland, ME are:
What cities near Portland, ME are hiring for Internship Remote Chat Support jobs? Cities near Portland, ME with the most Internship Remote Chat Support job openings:
Internship Remote Chat Support jobs near you
Infographic showing various Internship Remote Chat Support job openings in Portland, ME as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $35,668 per year, or $17.1 per hour.

Chat Service Representative

Gotham Biotech

Portland, ME • Remote

$25 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 hours ago

Job description

This is a remote position.

We are looking for a dedicated and empathetic Live Chat Support Agent to join our agile customer service team. In this role, you will be the frontline representative for customers seeking immediate assistance with inquiries, technical challenges, account management, and product guidance. Your clear, professional communication and timely issue resolution will play a crucial role in enhancing customer satisfaction, fostering loyalty, and supporting overall business growth. You’ll operate in a fast-paced, remote environment, leveraging your problem-solving skills and technical proficiency to deliver seamless digital support. By collaborating with cross-functional teams and contributing valuable customer insights, you’ll help shape service improvements and drive continuous innovation. This position is ideal for a self-driven professional passionate about delivering exceptional customer experiences and making a measurable impact from day one.

Responsibilities

  • Deliver prompt, accurate, and professional support through live chat across multiple digital platforms.
  • Diagnose and resolve technical issues, access problems, and product-related questions with precision and efficiency.
  • Assist customers with onboarding, feature adoption, and troubleshooting using clear, concise, and user-friendly language.
  • Independently resolve common issues and escalate complex cases to relevant departments with full context.
  • Maintain comprehensive and accurate records of all customer interactions within the CRM system.
  • Partner with product, technical, and marketing teams to share insights on recurring customer challenges and recommend enhancements.
  • Consistently meet SLAs, response time targets, and quality assurance benchmarks.
  • Contribute to the development and refinement of knowledge base content and internal support documentation.
  • Monitor chat volume and proactively manage multiple conversations during high-demand periods.


Requirements
Requirements:

  • 2–5 years of hands-on experience in customer support, with a focus on live chat or digital support environments.
  • Exceptional written communication skills, including strong grammar, tone control, and clarity under pressure.
  • Proven ability to analyze problems, think critically, and implement effective solutions quickly.
  • Proficient in CRM tools, ticketing systems, and live chat platforms such as Zendesk, Freshdesk, or Intercom.
  • Skilled at managing multiple chat sessions simultaneously while maintaining accuracy and professionalism.
  • Self-motivated with a strong customer-centric mindset and a commitment to service excellence.
  • Stable, high-speed internet connection and a dedicated, quiet workspace suitable for remote work.
  • High school diploma or equivalent; associate’s or bachelor’s degree is a plus.
Additional Information

  • Fully remote role with flexible scheduling to accommodate global customer needs.
  • Comprehensive onboarding and ongoing training programs to support career advancement.
  • Performance-driven incentives and recognition initiatives to reward excellence.
  • Occasional availability during evenings or weekends may be required to support international customers.


Benefits

  • Health insurance (medical, dental, vision)

  • Paid time off (PTO) — vacation, sick days, personal days

  • Paid holidays

  • 401(k) retirement plan

  • Life insurance

  • Short‑term and long‑term disability insurance