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Chat Support Jobs in Normal, IL (NOW HIRING)

Rivian

Inside Product Guide - Normal

Normal, IL

$21.39 - $23.75/hr

... Chat communication methods. * Qualify leads and understand what each customer's needs are. * Provide prompt and well-rounded sales support to each customer who inbounds. * Route leads to Sales ...

Rivian

Inside Product Guide - Normal

Normal, IL · On-site

$21.39 - $23.75/hr

... Chat communication methods. * Qualify leads and understand what each customer's needs are. * Provide prompt and well-rounded sales support to each customer who inbounds. * Route leads to Sales ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Normal, IL

Chat Support information

See Normal, IL salary details

$14

$25

$43

How much do chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat support in Normal, IL is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $27.74 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Normal, IL? The most popular types of Chat Support jobs in Normal, IL are:
What job categories do people searching Chat Support jobs in Normal, IL look for? The top searched job categories for Chat Support jobs in Normal, IL are:
What cities near Normal, IL are hiring for Chat Support jobs? Cities near Normal, IL with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Normal, IL as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $52,969 per year, or $25.5 per hour.

Customer Care Representative I

Heartland Bank and Trust Company

Normal, IL • On-site

$19.47 - $21.86/hr

Full-time

Posted 14 days ago

Job description

Text "2664" to (309) 322-9911 to apply.
Wage Range: Min: $17.08, Mid: $19.47, Max: $21.86
A Brief Overview
The Customer Care Representative I provides information and offers creative solutions to callers concerning the Bank's products and services. This position is a multi-functional, customer-oriented individual who relies on instructions and pre-established procedures to perform the functions of the job. This position provides prompt resolutions for customer's concerns via recorded telephone, e-mail, and chat line. The goal of this position is to retain and enhance existing customer relationships and to develop new ones. The Customer Care Representative I reports to the department manager.
What you will do
  • Answer all inquiries about our products, services, policies, and procedures, including all deposit rates as well as promoting and referring bank products and services; promptly provide bank balances, transactions and other account related information to our customers; and quickly diffuse potential conflict and calmly respond to customer's distress to ensure customer satisfaction.
  • Demonstrate organizational and problem-solving skills - own the problem.
  • Become knowledgeable and keep updated about company products, services and information systems in order to resolve problems and promote customer relationships through service and cross sales.
  • Demonstrate excellent communication skills, interest in, and the ability to work with people in a professional manner.
  • Refer and recommend products and services that benefit customers; meet referral and sales goals.
  • Assist with other functions as necessary or requested to complete work accurately and on schedule; demonstrate continuous improvement by proactively offering creative solutions to a problem or concern.
  • Possess excellent verbal and written communication skills and be able to communicate well with a variety of people via phone, e-mail, and chat.
  • Demonstrate the ability to multi-task and shift full focus to a different task in an instant; must be flexible to meet the needs of the department.

Other Qualifications/Requirements
  • Spanish speaking/bilingual preference.
  • H.S. Diploma or GED and minimum 1 year retail, office, bank or other customer service experience preferred or equivalent combination of education and experience.

Who We Are
Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.
Heartland Bank's mission is to "create value for the customer, earn a profit for the Bank, and have fun doing it!" At Heartland, employees have the opportunity to make a difference every day.
What We Offer
At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. Click here to learn more about what benefits we have to offer.
Physical Demands
  • Regularly: Sitting, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
  • Frequently: Standing, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
  • Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)

Equal Opportunities and Accommodations Statement
Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.
Salary Disclaimer
The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.

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