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Remote Chat Support Jobs in Normal, IL (NOW HIRING)

Remote Chat Support information

See Normal, IL salary details

$14

$25

$43

How much do remote chat support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote chat support in Normal, IL is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $27.74 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Normal, IL? For Remote Chat Support jobs in Normal, IL, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Normal, IL look for? The top searched job categories for Remote Chat Support jobs in Normal, IL are:
What cities near Normal, IL are hiring for Remote Chat Support jobs? Cities near Normal, IL with the most Remote Chat Support job openings:
Infographic showing various Remote Chat Support job openings in Normal, IL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,969 per year, or $25.5 per hour.
EPR Support Specialist (Onsite/Remote)

EPR Support Specialist (Onsite/Remote)

Morris Packaging LLC

Bloomington, IL • On-site, Remote

$24 - $30/hr

Full-time

Medical, Life, Retirement

Posted 23 days ago


Job description

Morris Packaging is a manufacturer of sustainable, flexible packaging products such as bags, pouches, and rollstock. Morris Packaging provides end-to-end packaging solutions, including design, printing, warehousing, and logistics support.
By joining the Morris Packaging team, you will become part of one of the most exciting teams in the packaging industry. If you are looking for a great career that provides job satisfaction and professional advancement with a company that values YOU, join our team today!
Position Summary:
The Sustainability Support Specialist supports company-wide sustainability initiatives through environmental data management, regulatory reporting, and continuous improvement activities. This position is responsible for collecting, validating, and analyzing environmental and packaging data to support compliance requirements, including Extended Producer Responsibility (EPR), greenhouse gas (GHG) reporting, and sustainability certifications. The role collaborates with internal teams, manufacturing facilities, customers, and external partners to ensure accurate reporting and alignment with evolving sustainability regulations and company objectives.
Essential Functions:
• Work with plant facilities to collect, validate, and analyze data in the areas of GHG emissions (Scope 1, 2, and 3); Energy and water usage; Waste, recycling, and diversion; Packaging materials and components
• Maintain sustainability tracking tools, dashboards, and reporting templates
• Support development of annual sustainability reporting (e.g., Impact Report, EcoVadis, customer requests)
• Assist with communication between internal staff, external customers and stakeholders.
• Coordinate sustainability-related customer questionnaires and requests
• Assist with EPR reporting submissions and supporting documentation
• Prepare reports and presentations for internal leadership and customers
• Maintain organized sustainability compliance records
• Assist with sustainability audits and certifications
• Perform other duties as assigned
Competencies:
• Critical Thinking
• Attention to detail
• Cross-functional collaboration
• Excellent communication skills (verbal and written)
• Proactive problem-solving
• Strong organizational skills with ability to handle multiple projects and deadlines at once
Work Environment: While performing the duties of this job, the employee will be primarily in a remote environment, with collaboration across multiple manufacturing locations and occasional travel for plant visits or customer meetings.
Physical Demands: The physical demands here are representative of those that must be met by the employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen, perform tasks requiring manual dexterity, sit for extended periods of time, and lift 20-40 pounds of office supplies. Repetitive motion using wrists, hands, fingers, with the ability to feel and reach with hands and arms will also be required.
Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work vary, Monday through Friday, according to business needs. Occasional evenings and weekend work will be required as job duties demand.
Travel: Occasional travel to manufacturing locations, customer sites, or industry events may be required.
Required Education and Experience:
• 1-3 years experience with regulatory compliance, environmental reporting and/or data analysis.
• Knowledge of Excel or spreadsheet skills, including managing complex datasets.
Preferred Qualifications:
• Bachelor's degree in Environmental Science, Sustainability, Environmental Science, Business Administration, or related field preferred.
• Familiarity with flexible packaging materials and basic packaging concepts preferred
Licenses and Certifications: None
Supervisory Responsibility: This position has no supervisory responsibilities.
AAP/EEO Statement: Morris Packaging, LLC. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Other Duties: All employees must comply with all company policies including but not limited to those outlined in the Employee Handbook, Safety Manual, and Safe Quality Foods documents.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
Morris Packaging offers a comprehensive benefits package to provide the protection you need today and in the future. Benefits may include but are subject to change: time off plans, medical coverages, bonus programs, disability coverages, company paid & voluntary life insurance, 401K plans with company match, & HSA contributions (when applicable).
The pay range for this role is:
24 - 30 USD per hour (Bloomington)