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Chat Support Jobs in Laredo, TX (NOW HIRING)

Provides support to all DC facilities using extensive knowledge of SAP and Supply chain processes. Coordinates physical inventories; serves as a liaison between warehouse and internal and external ...

Provides support to all DC facilities using extensive knowledge of SAP and Supply chain processes. Coordinates physical inventories; serves as a liaison between warehouse and internal and external ...

Customer Service Representative

Laredo, TX ยท On-site

$14 - $19/hr

Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively. What we need from you * High School Diploma or equivalent. * CCS Designation (US NB and CND ...

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Chat Support information

See Laredo, TX salary details

$12

$22

$39

How much do chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for chat support in Laredo, TX is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $24.90 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Laredo, TX?

The most popular types of Chat Support jobs in Laredo, TX are:

What are popular job titles related to Chat Support jobs in Laredo, TX?

For Chat Support jobs in Laredo, TX, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Laredo, TX look for?

The top searched job categories for Chat Support jobs in Laredo, TX are:

What cities near Laredo, TX are hiring for Chat Support jobs?

Cities near Laredo, TX with the most Chat Support job openings:

Infographic showing various Chat Support job openings in Laredo, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $47,559 per year, or $22.9 per hour.

Remote Licensed Professional Counselor (LPC) - Telehealth Specialist

Mile High Counseling Center

Laredo, TX โ€ข Remote

$51K - $70K/yr

Full-time

Posted 12 days ago


Job description

Position Overview

We are seeking a dedicated and compassionate Licensed Professional Counselor (LPC) to join our team at Mile High Counseling Center. This full-time remote position allows you to provide critical mental health services through a telehealth platform, enabling you to connect with clients from the comfort of your own home. With a strong focus on fostering individual growth and emotional resilience, you will play an essential role in supporting clients as they navigate their mental health challenges.

About the Organization

Mile High Counseling Center is committed to providing accessible mental health support to individuals and families facing a variety of psychological challenges. Based in Laredo, Texas, we serve a diverse population, particularly those who have limited access to traditional therapeutic services. Our team of trained professionals is dedicated to creating an environment of welcome and compassion, ensuring clients feel safe while addressing their mental health needs. We pride ourselves on delivering evidence-based therapy to foster long-term wellness and personal empowerment.

Work Environment

This position operates entirely remotely, utilizing advanced telehealth technologies to facilitate engaging and effective therapy sessions. Our digital workflow ensures seamless communication between counselors and clients, enabling dynamic interaction through video calls, chat, and secure messaging. As part of our remote workforce, you will benefit from flexibility while being an integral part of a collaborative team dedicated to providing high-quality mental health care.

Key Responsibilities
  • Conduct thorough initial assessments and evaluations to understand each client's unique situation and mental health history.
  • Design and implement customized therapeutic strategies based on evidence-based practices, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), psychodynamic therapy, and solution-focused brief therapy.
  • Provide individual, family, couples, and group counseling sessions, ensuring that therapeutic interventions are tailored to the specific needs of each client.
  • Participate in regular multidisciplinary team meetings to discuss client progress, treatment plans, and collaborate on complex cases to ensure comprehensive care.
  • Maintain accurate and timely documentation of client interactions, progress notes, and treatment plans, adhering to industry standards and organizational protocols.
  • Engage in continuous professional development through training and education to stay updated on best practices and emerging trends in mental health care.
Patient Population / Client Focus

Your primary clientele consists of individuals and families who may be experiencing anxiety, depression, trauma, relationship issues, and other mental health disorders. Many of these clients lack access to traditional mental health services due to socioeconomic barriers, making your role even more crucial in providing emotional support and effective interventions. You will work closely with a diverse range of clients, providing a compassionate and culturally competent approach to therapy.

Qualifications
  • Master's or Doctoral degree in Counseling, Psychology, or a related mental health field from an accredited institution.
  • Active and unrestricted license as a Licensed Professional Counselor (LPC) in Texas.
  • A minimum of two years of clinical counseling experience is required, demonstrating a strong foundation in therapeutic practices and patient management.
Preferred Experience
  • Specialization in areas such as family therapy, couples therapy, trauma-informed care, or substance use treatment is highly valued.
  • Experience working in a telehealth environment is advantageous, showcasing adaptability to virtual therapeutic practices.
Compensation and Benefits

This position offers a competitive salary ranging from USD 70,000 to 90,000 annually, commensurate with experience and caseload responsibilities. We provide various client referrals to help build your practice quickly, alongside administrative support for billing and documentation to ease your workload. As a remote counselor, you will enjoy the benefits of a flexible work schedule that promotes work-life balance.

Career Growth Opportunities

At Mile High Counseling Center, we are committed to fostering the professional development of our staff. Opportunities for advancement within the organization abound, whether through leadership roles in telehealth counseling, specialized training workshops, or participation in research initiatives. We value staff input and innovation, encouraging you to contribute to new approaches in mental health care.

Why Join Our Team

Joining Mile High Counseling Center means becoming a part of a compassionate community focused on making a meaningful impact on the lives of individuals and families. Our supportive environment encourages collaboration, promotes professional growth, and prioritizes the well-being of both staff and clients. You will have the chance to work with a diverse population and provide life-changing services that enhance mental health access and treatment.

Application Information

If you are ready to take the next step in your counseling career and feel inspired to help others transform their lives, we invite you to apply. Please submit your resume and a cover letter outlining your qualifications and vision for contributing to Mile High Counseling Center's mission. We look forward to welcoming you to our team of dedicated professionals!