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Chat Support Jobs in Conley, GA (NOW HIRING)

Planet DDS

Customer Support Technician II

Atlanta, GA · On-site

$24 - $27/hr

Provide support to customers via various channels, including phone, email, and chat, resolving moderately complex product or service issues. * Troubleshoot and resolve technical issues related to the ...

Planet DDS

Customer Support Technician II

Atlanta, GA · On-site

$24 - $27/hr

Provide support to customers via various channels, including phone, email, and chat, resolving moderately complex product or service issues. * Troubleshoot and resolve technical issues related to the ...

CallRail

Technical Support Specialist - Tier I

Atlanta, GA · On-site +1

$2.0K/day

Perform active troubleshooting and initial guided diagnostic support across all CallRail products via live channels (phone, chat, web, and email). Look beyond immediate break-fix issues to understand ...

CallRail

Technical Support Specialist - Tier I

Atlanta, GA · On-site +1

$2.0K/day

Perform active troubleshooting and initial guided diagnostic support across all CallRail products via live channels (phone, chat, web, and email). Look beyond immediate break-fix issues to understand ...

CallRail

Technical Support Specialist - Tier I

Atlanta, GA · On-site +1

$2.0K/day

Perform active troubleshooting and initial guided diagnostic support across all CallRail products via live channels (phone, chat, web, and email). Look beyond immediate break-fix issues to understand ...

PLACE

Leads & Team Support

Atlanta, GA · On-site

$100K - $199K/yr

Answer a few quick questions to see if a brief chat would be a good fit. Quick Questions * How long ... Agents receive support in lead generation, business planning, technology, and personal development ...

PLACE

Leads & Team Support

Atlanta, GA · On-site

$100K - $199K/yr

Answer a few quick questions to see if a brief chat would be a good fit. Quick Questions * How long ... Agents receive support in lead generation, business planning, technology, and personal development ...

GDR

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Google Chat and Gmail (Outlook familiarity is a plus) * Zoom Calling and Zoom video conferencing ... Support office signage placement and daily ticket review/assignment tasks * May require occasional ...

GDR Group

Desktop Support Technician

Atlanta, GA

$18 - $20/hr

Google Chat and Gmail (Outlook familiarity is a plus) * Zoom Calling and Zoom video conferencing ... Support office signage placement and daily ticket review/assignment tasks * May require occasional ...

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Google Chat and Gmail (Outlook familiarity is a plus) * Zoom Calling and Zoom video conferencing ... Support office signage placement and daily ticket review/assignment tasks * May require occasional ...

PLACE

Leads & Team Support

Atlanta, GA · On-site

$100K - $199K/yr

Answer a few brief questions to see if a quick chat would be a good fit. Quick Questions * How long ... Agents receive support in lead generation, business planning, technology, and personal development ...

PLACE

Leads & Team Support

Atlanta, GA · On-site

$100K - $199K/yr

Answer a few brief questions to see if a quick chat would be a good fit. Quick Questions * How long ... Agents receive support in lead generation, business planning, technology, and personal development ...

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All JobsChat Support JobsChat Support Jobs in Conley, GA

Chat Support information

See Conley, GA salary details

$13

$25

$42

How much do chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for chat support in Conley, GA is $25.04, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.26 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Conley, GA?

The most popular types of Chat Support jobs in Conley, GA are:

What job categories do people searching Chat Support jobs in Conley, GA look for?

The top searched job categories for Chat Support jobs in Conley, GA are:

What cities near Conley, GA are hiring for Chat Support jobs?

Cities near Conley, GA with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Conley, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,093 per year, or $25 per hour.

Customer Support Technician II

Planet DDS

Atlanta, GA • On-site

$24 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

About Planet DDS
We're on a mission to fix dental software - and we're not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we're tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.
Here, you won't just join a team - you'll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you're ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.
To learn more, visit: Planet DDS.
*This is a hybrid position working 2-3x per week in our Atlanta, GA office (115 Perimeter Center Pl., 30346)
Overview
We are seeking a Customer Support Technician II who will play a key role in ensuring a positive customer experience by providing advanced technical support and resolving complex issues. This position requires a deep understanding of the company's products or services, excellent problem-solving skills, and the ability to communicate technical information in a clear and concise manner. The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process improvement.
Job Duties
  • Provide support to customers via various channels, including phone, email, and chat, resolving moderately complex product or service issues.
  • Troubleshoot and resolve technical issues related to the company's products or services.
  • Contribute to the creation and maintenance of a comprehensive knowledge base.
  • Document common issues, resolutions, and best practices for internal and external use.
  • Share insights and findings with the team to enhance overall technical support capabilities.
  • Communicate technical information in a clear and understandable manner to non-technical customers.
  • Ensure timely and accurate updates to customers regarding the status of their technical issues.
  • Identify and address customer concerns, ensuring a positive customer experience.
  • Proactively identify opportunities to improve processes and enhance the overall customer support experience.
  • Collaborate with other departments, including product development and quality assurance, to provide feedback and contribute to product improvement.
  • Provide informal guidance and mentorship to junior technicians.
  • Escalate high-complexity issues appropriately while maintaining ownership through resolution.

Skills and Qualifications
  • 2-4 years of relevant experience in technical product support with a focus on troubleshooting and problem-solving.
  • Bachelor's degree in a relevant field or equivalent work experience.
  • Proficient in using support tools and software.
  • Solid problem-solving skills with a methodical and analytical mindset
  • Ability to work independently on moderate issues and contribute to team problem-solving.
  • Excellent written and verbal communication skills.
  • Ability to convey technical information to non-technical customers.
  • Strong interpersonal skills and the ability to work collaboratively.
  • Customer-focused with a strong sense of accountability and teamwork

Benefits:
  • Medical, dental and vision insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Telehealth
  • 401(k) and 401(k) match
  • Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • FTO or Vacation
  • Sick Time
  • Employee Well-Being program
  • 11 paid holidays
  • Volunteer Time Off
  • Employee Referral program
  • Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for variable pay as part of the total compensation package.
PLANET DDS CORE IDEOLOGY:
To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
  • Collaborative - Working independently and across teams, we create scalable solutions to enable company growth
  • Empathetic - We are educated on the experience of our customers and feel vested in their success
  • Accountable - We feel ownership for the quality of our work and take pride in the positive outcomes
  • Trustworthy - We operate with integrity and honest, making promises we know that we can keep
  • Ambitious - We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
JOB CODE: 440

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