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Chat Support Jobs in Rhode Island (NOW HIRING)

Veterans Sourcing Group

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Banking Operations- Call Center

Riverside, RI · On-site

$24.17/hr

Provide support to Cash Management, ACH, and Commercial Card customers via phone, chat, and email. * Research customer inquiries and educate clients on banking products and services. * Troubleshoot ...

Axelon

Client Services Specialist

Johnston, RI · On-site

$17 - $22.50/hr

Provide support to Commercial Banking clients through phone, email, and chat. * Assist customers with Cash Management, ACH, and Commercial Card products and services. * Research client inquiries and ...

Zifty

Catering Delivery Driver

Newport, RI · On-site

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Ulta Beauty, Inc.

Lead Cashier

Smithfield, RI · On-site

$15.50 - $18.75/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty

Lead Cashier

Smithfield, RI · On-site

$15.50 - $18.75/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty

Lead Cashier

Cranston, RI · On-site

$15.50 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Cranston, RI

$15.50 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Smithfield, RI

$15.50 - $18.75/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Cranston, RI · On-site

$15.50 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Zifty

Catering Delivery Driver

Newport, RI

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Rhode Island

Chat Support information

See Rhode Island salary details

$14

$25

$43

How much do chat support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for chat support in Rhode Island is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.

What are the most commonly searched types of Chat Support jobs in Rhode Island?

The most popular types of Chat Support jobs in Rhode Island are:

What are popular job titles related to Chat Support jobs in Rhode Island?

For Chat Support jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Rhode Island look for?

The top searched job categories for Chat Support jobs in Rhode Island are:

What cities in Rhode Island are hiring for Chat Support jobs?

Cities in Rhode Island with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Rhode Island as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $53,058 per year, or $25.5 per hour.

Banking Operations- Call Center

Veterans Sourcing Group

Riverside, RI • On-site

$24.17/hr

Contractor

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

JOB DESCRIPTION

 

Commercial Operations Specialist (Call Center)

Location: Riverside, RI (Onsite – Training & Job Location)
Pay rate: $24.17/hr W2
Duration: 5-Month Contract
100% Onsite (5 Days/Week)

    • Monday - Friday 9:30am - 5:30pm, hours subject to change due to business needs

Job Summary

We are seeking a Commercial Operations Specialist to support Commercial Banking clients by providing exceptional customer service for Cash Management, ACH, and Commercial Card products. This role involves handling customer inquiries via phone, chat, and email, troubleshooting technical and operational issues, and partnering with internal teams to deliver timely resolutions while ensuring an outstanding client experience.

 

Responsibilities

  • Provide support to Cash Management, ACH, and Commercial Card customers via phone, chat, and email.
  • Research customer inquiries and educate clients on banking products and services.
  • Troubleshoot, resolve, or escalate technical, system, and procedural issues.
  • Partner with internal operations teams to resolve client issues and improve service delivery.
  • Perform root cause analysis to identify recurring issues and recommend process improvements.
  • Support implementation of solutions that improve service levels and client experience.
  • Maintain high service quality while meeting productivity and performance goals.
  • Communicate effectively with internal teams and external customers.

 

Qualifications

  • 5+ years of Customer Service and/or Call Center experience.
  • Banking experience preferred.
  • Strong verbal and written communication skills.
  • Excellent phone etiquette and active listening skills.
  • Ability to multitask and prioritize work in a fast-paced environment.
  • Strong analytical and problem-solving abilities.
  • Comfortable working independently while meeting productivity goals.
  • Proficient with computers and multiple software applications.
  • High attention to detail and strong organizational skills.

 

Education

  • High School Diploma or GED required.
  • Bachelor's Degree preferred.
Veterans Sourcing Group logo

About Veterans Sourcing Group

Sourced by ZipRecruiter

Veterans Sourcing Group is a renowned company headquartered in New York, NY, US and is committed to providing high-quality, reliable staffing solutions and advisory services. The company operates in the human resources and staffing industry, specializing in veteran hiring. They offer various solutions to meet client needs, including strategic consultancy, professional search, and contract staffing. The company was founded by Beth Vines and Bruce Madnick, respected professionals who recognized a gap in the market for veteran-focused staffing services which prompted them to establish Veterans Sourcing Group in 2011.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Social media

Facebook

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