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Chat Support Jobs in Missouri (NOW HIRING)

Jobgether

Support users across multiple channels , including email, chat, and Slack, while maintaining a high standard of responsiveness and customer experience. * Troubleshoot API and integration issues ...

EquipmentShare

Customer Support Specialist

Columbia, MO · On-site

$17.25 - $23/hr

The primary responsibility of the Customer Support Specialist is to consistently provide ... Respond to customer inquiries via telephone, chat, and email in an accurate, timely and ...

AutoAlert

Tier 1 Technical Support

Kansas City, MO · On-site

$36K - $45K/yr

Handle inbound customer inquiries from numerous sources, including phone, email, and chat ... Provide necessary supporting documentation to appropriate team members for any escalated issues and ...

Velociti

IT Support Specialist

Riverside, MO · On-site

Provide one-on-one technical assistance through chat, phone, email, and in-person support . * Assist with the setup and configuration of peripherals, including printers, scanners, monitors, docking ...

Velociti

IT Support Specialist

Riverside, MO · On-site

Provide one-on-one technical assistance through chat, phone, email, and in-person support . * Assist with the setup and configuration of peripherals, including printers, scanners, monitors, docking ...

Collegis LLC

IT Support Specialist

Saint Louis, MO · On-site

$50K - $55K/yr

... chat. * Be accountable for seeing assigned cases and tasks through to completion by providing ... Support user accounts within Windows Active Directory, Microsoft 365, and Microsoft Exchange.

Jobgether

Provide multilingual customer support through email, live chat and phone, responding promptly and professionally to client enquiries. * Assist clients throughout onboarding, including account setup ...

Agital

IT Support Coordinator

Saint Louis, MO · On-site

Serve as the primary point of contact for IT support requests received via ticketing system, email, phone, or chat. * Troubleshoot and resolve hardware, software, and peripheral issues on both Mac ...

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Chat Support information

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How much do chat support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for chat support in Missouri is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.59 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Missouri?

The most popular types of Chat Support jobs in Missouri are:

What are popular job titles related to Chat Support jobs in Missouri?

For Chat Support jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Missouri look for?

The top searched job categories for Chat Support jobs in Missouri are:

What cities in Missouri are hiring for Chat Support jobs?

Cities in Missouri with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,820 per year, or $24.4 per hour.

Community Support Professional

Abilities, LLC

Warrensburg, MO • On-site

$17.25/hr

Full-time

Dental, Vision, Life, PTO

Re-posted 27 days ago

Job description

Job Title: Community Support Professional (CSP)
Department: Community Services
Reports To: Community Services Program Manager / Community Services Supervisor
Supervises: None
FLSA Status: Non-Exempt (Hourly)
Work Schedule: Full-time or Part-time; flexible schedule based on individual service needs
Location: Individuals' homes and community settings throughout Harrisonville, Holden, and surrounding communities
On-Call Requirement: No
Position Summary
The Community Support Professional (CSP) is the primary direct care provider for individuals receiving Community Services through Abilities, LLC. DSPs provide person-centered support through Personal Care Assistance (PCA), Community Networking, and Skill Development services in accordance with each individual's Person-Centered Service Plan (PCSP), Home and Community-Based Services (HCBS) requirements, Missouri Department of Mental Health (DMH) regulations, and Abilities, LLC policies.
CSPs promote independence, self-determination, community inclusion, and meaningful participation while supporting individuals in achieving their personal goals. Services are provided in individuals' homes and throughout the community.
Position Purpose
The Community Support Professional (CSP) exists to provide individualized supports that enable people with intellectual and developmental disabilities to live independently and participate fully in their communities. CSPs teach skills rather than perform tasks for individuals whenever possible and encourage informed choice, self-advocacy, and community engagement.
Requirements & Qualifications
Minimum Qualifications
To be hired and remain employed, an individual must:
  • Be at least 18 years of age.
  • Possess a high school diploma or GED.
  • Maintain a valid driver's license and insurable driving record.
  • Maintain a reliable personal vehicle for transporting individuals receiving services.
  • Maintain current automobile insurance meeting agency requirements.
  • Pass all required background screenings.
  • Pass a drug screen.
  • Successfully complete all required training and certifications, including MANDT, Tools of Choice, CPR/First Aid, Level I Medication Aide (if required), and other agency-required training.

Physical & Environmental Requirements
CSPs must be able to:
  • Lift up to 50 pounds independently and team lift heavier loads when necessary.
  • Assist individuals with transfers and mobility.
  • Bend, kneel, squat, climb stairs, and walk for extended periods.
  • Safely operate a personal motor vehicle throughout the workday.
  • Work indoors and outdoors in varying weather conditions.
  • Perform approved physical intervention techniques when trained and necessary.

Technology & System Requirements
CSPs are required to utilize agency systems including:
  • SetWorks for documentation and service notes
  • WhenToWork for schedules
  • BambooHR for employee self-service
  • Gmail for agency communication
  • Google Chat for departmental communication
  • Other agency-approved software as assigned
    Employees are responsible for checking agency communications regularly.

Employee Expectations
CSPs are expected to:
  • Demonstrate professionalism and ethical conduct.
  • Follow all agency policies and procedures.
  • Provide person-centered, trauma-informed supports.
  • Accept coaching and supervision.
  • Maintain confidentiality.
  • Complete assigned responsibilities accurately and on time.
  • Communicate concerns promptly using appropriate channels.
  • Represent Abilities, LLC professionally within the community.

Core Responsibilities
1. Direct Support & Person-Centered Services
CSPs provide individualized supports that promote independence and community inclusion by:
  • Assisting with activities of daily living as authorized.
  • Teaching independent living skills.
  • Supporting decision-making and self-advocacy.
  • Encouraging independence instead of doing tasks for individuals.
  • Respecting each person's rights, dignity, privacy, and choices.

2. Personal Care Assistance
CSPs may assist with:
  • Personal hygiene
  • Dressing and grooming
  • Toileting
  • Meal preparation
  • Household tasks
  • Mobility assistance
  • Medication assistance as permitted by certification and agency policy

3. Community Networking & Integration
CSPs support individuals to:
  • Participate in community activities.
  • Develop friendships and natural supports.
  • Volunteer.
  • Attend recreational and educational activities.
  • Utilize community resources.
  • Build confidence participating independently in their community.
    Community participation should be meaningful and based on the individual's interests, goals, and preferences.

4. Skill Development
CSPs provide instruction and coaching in areas including:
  • Cooking
  • Cleaning
  • Laundry
  • Budgeting
  • Shopping
  • Public transportation
  • Safety awareness
  • Communication
  • Social skills
  • Time management
  • Problem-solving
  • Employment readiness

5. Documentation & Communication
CSPs are responsible for:
  • Completing documentation in SetWorks before the end of each shift.
  • Recording progress toward goals.
  • Completing incident reports promptly.
  • Maintaining accurate service records.
  • Communicating important information to supervisors.
    Documentation is considered part of service delivery and is required for Medicaid compliance.

6. Transportation
CSPs are expected to:
  • Safely transport individuals using their own vehicle.
  • Maintain a clean and reliable vehicle.
  • Carry current insurance and driver's license.
  • Follow all traffic laws.
  • Complete required mileage documentation.
  • Assist individuals entering and exiting the vehicle safely.

Pay
  • Starting range: $17.25 to $21.75 per hour, based on your experience
  • Annual raises: a yearly performance review with a merit increase of up to 5%
  • Mileage: authorized driving in your own vehicle during service is reimbursed at $0.72 per mile

Time off and holidays
  • Paid time off: starts accruing your first week, up to about 100 hours a year at full-time and about 50 at part-time, available to use after day 61
  • PTO cash-out: option to cash out up to 40 hours of PTO each year
  • Holidays: any hours you work on a recognized holiday are paid at time and a half

Benefits for full-time employees
Full-time CSPs, averaging 30 or more hours a week, become eligible after 60 days, with coverage starting the first of the following month.
  • Medical: coverage through an ICHRA, with Abilities contributing up to $500 a month toward employee-only coverage and up to $1,000 a month toward family coverage, increasing the longer you stay
  • Direct Primary Care: membership-based primary care through Vitable, virtual, and Midwest Healthcare & Wellness in Warrensburg, in person, with unlimited visits and no copays or deductibles for covered everyday care
  • Dental and vision: available
  • Life and supplemental coverage: available through AFLAC

Apply