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Chat Representative Jobs in Provo, UT (NOW HIRING)

VASA Fitness

Member Services Representative

Orem, UT · On-site

$15/hr

The Member Services team provides customer service to our members via phone, email, and chat. As a Member Services Representative, you will be responsible for providing an uplifting experience to our ...

VASA Fitness

Member Services Representative

Orem, UT · On-site

$15/hr

The Member Services team provides customer service to our members via phone, email, and chat. As a Member Services Representative, you will be responsible for providing an uplifting experience to our ...

Purple

Inside Sales Representative

Lehi, UT · On-site

Compensation Job Summary The Inside Sales Representative is a pivotal role, responsible for driving ... Engage with customer inquiries via phone, chat, and other communication channels. * Build ...

Purple

Inside Sales Representative

Lehi, UT · On-site

$16 - $19/hr

Reporting to the Inside Sales Team Leader, the Inside Sales Representative provides a consultative ... Engage with customer inquiries via phone, chat, and other communication channels. * Build ...

Purple

Inside Sales Representative

Lehi, UT · On-site

Compensation Job Summary The Inside Sales Representative is a pivotal role, responsible for driving ... Engage with customer inquiries via phone, chat, and other communication channels. * Build ...

WorkBay

Sales Development Representative

Draper, UT · On-site

$10K/mo

About the job As a Sales Development Representative , you'll work alongside WorkBay's AI Leasing ... email, website chat, Facebook Marketplace, and social media. * Support WorkBay's AI Leasing ...

Wasatch Rx LLC

eCommerce CSR

Sandy, UT · On-site

$18/hr

Description: The eCommerce CSR performs assigned duties under the direction of the eCommerce ... Place product orders (via website or chat) * Verify product order records * Coordinate product ...

SalesDraft Recruiting

Source Test

Orem, UT · On-site

$14 - $19/hr

Customer Service Representative (Entry-Level) Company: SalesDraft Location: On-site Job Type ... Respond to customer questions via email, chat, or phone * Provide basic support and troubleshooting ...

LifeWave Careers

Customer Service Representative

Draper, UT · On-site

$15 - $20.25/hr

As a Customer Service Representative, you'll play a vital role in ensuring LifeWave Inc. customers ... Provide expert-level support via phone, chat, and email to assist customers and Brand Partners.

AlterMe

Customer Success Agent

Lehi, UT · On-site

$21/hr

... chat, and more). You'll play a key role in guiding members through their journey-whether it ... Represent AlterMe's supportive, empowering brand voice in every interaction. * Work with a ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$19/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound ... chat • Scope customers to determine their PCI Self Assessment Questionnaire type • Help ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$19 - $400/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound ... Responsibilities Provide basic customer support and account maintenance via phone, email, or chat ...

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Showing results 21-40

All JobsChat Representative JobsChat Representative Jobs in Provo, UT

Chat Representative information

See Provo, UT salary details

$10

$20

$32

How much do chat representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for chat representative in Provo, UT is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.83 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are popular job titles related to Chat Representative jobs in Provo, UT?

For Chat Representative jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Provo, UT look for?

The top searched job categories for Chat Representative jobs in Provo, UT are:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Provo, UT as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $42,223 per year, or $20.3 per hour.

Member Services Representative

VASA Fitness

Orem, UT • On-site

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Key responsibilities

  • Address and resolve membership questions and concerns via phone, email, and chat.

  • Record all member interactions and data accurately in internal databases.

  • Route inquiries and issues to appropriate personnel to ensure prompt and efficient service.

VASA Fitness rating

5.1

Company rating: 5.1 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

52nd of 63 rated gym and leisure clubs

Job description

POSITION DESCRIPTION

POSITION TITLE:     Member Services Representative

REPORTS TO:          Member Services Team Lead

DEPARTMENT:         Member Services

LOCATION:               Corporate Office (remote positions available)

FULL TIME:               Monday-Friday 11:30AM -- 8:00PM

FLSA STATUS:          Non-Exempt, Hourly

COMPENSATION:     $15.00 per hour

JOIN OUR TEAM

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community. 

Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.

BENEFITS

We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 30+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options. 

  • 30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
  • 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)

Come join VASA Fitness and join a passionate, fun, and united team!

PURPOSE

Create an Uplifting VASA experience by offering inclusive, accessible, and on-trend fitness. The Member Services team provides customer service to our members via phone, email, and chat. As a Member Services Representative, you will be responsible for providing an uplifting experience to our members by addressing and resolving their questions and concerns in an inclusive and supportive way. Member Services provides an approachable team environment in a corporate office setting, giving you the opportunity to grow your customer service and problem-solving skills while building friendships in the culture we provide.

DELIVERABLES

 

  • Create a friendly, professional, and positive first impression on our Members, their guests, and the public
  • Properly address and resolve membership concerns and requirements.
  • Meet or exceed all quotas provided by your leader, both personally and as a team unit
  • Accurately record all information regarding Member relations internally and with external vendors
  • Research and resolve member issues through use of a computerized database.
  • Route phone calls, members, and guests to appropriate personnel to handle memberships promptly and efficiently with innovative & consistent customer service.
  • Accurately record data from phone conversations and member visits into appropriate databases
  • Collect on past due accounts.

MINIMUM QUALIFICATIONS

  • High school diploma or equivalent (GED)
  • Prior customer service experience
  • Strong attention to detail
  • Ability to use own judgement to make decisions.
  • Ability to work without immediate supervision.
  • Excellent verbal and written communication across different platforms (email, in-person, phone, social media, etc.)
  • Ability to focus on core information expressed by members and provide solutions, information, and guidance in a professional manner.
  • Integrity in handling financial transactions and information regarding member accounts
  • Ability to work in a fast-paced environment and effectively manage a high volume of inquiries.

PREFERRED QUALIFICATIONS

  • Bilingual (Spanish/English) highly preferred

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.  The order in which duties and responsibilities are listed is not significant.

VASA Fitness is an Equal Opportunity Employer

What VASA Fitness employees say

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