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Chat Representative Jobs in Provo, UT (NOW HIRING)

Wasatch Rx LLC

eCommerce CSR

Sandy, UT · On-site

$15.25 - $20.75/hr

The eCommerce CSR performs assigned duties under the direction of the eCommerce Manager. This role ... Place product orders (via website or chat) * Verify product order records * Coordinate product ...

Wasatch Rx LLC

eCommerce CSR

Sandy, UT · On-site

$18/hr

Description: The eCommerce CSR performs assigned duties under the direction of the eCommerce ... Place product orders (via website or chat) * Verify product order records * Coordinate product ...

SalesDraft Recruiting

Source Test

Orem, UT

$14 - $19/hr

Customer Service Representative (Entry-Level) Company: SalesDraft Location: On-site Job Type ... Respond to customer questions via email, chat, or phone * Provide basic support and troubleshooting ...

LifeWave Careers

Customer Service Representative

Draper, UT · On-site

$15 - $20.25/hr

As a Customer Service Representative, you'll play a vital role in ensuring LifeWave Inc. customers ... Provide expert-level support via phone, chat, and email to assist customers and Brand Partners.

Awardco

Client Support Representative

Lindon, UT · On-site

$15 - $19.50/hr

Communicate with clients via email, chat, and phone * Ensure client satisfaction in every interaction What you will bring: * Positive attitude and work ethic * Friendly and personable disposition ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14 - $18/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound ... chat • Scope customers to determine their PCI Self Assessment Questionnaire type • Help ...

AlterMe

Customer Success Agent

Lehi, UT · On-site

$21/hr

... chat, and more). You'll play a key role in guiding members through their journey-whether it ... Represent AlterMe's supportive, empowering brand voice in every interaction. * Work with a ...

SecurityMetrics

Customer Support - French

Orem, UT

$19 - $400/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound ... Responsibilities Provide basic customer support and account maintenance via phone, email, or chat ...

Awardco

Client Support Representative

Lindon, UT · On-site

$15 - $19.50/hr

Communicate with clients via email, chat, and phone * Ensure client satisfaction in every interaction What you will bring: * Positive attitude and work ethic * Friendly and personable disposition ...

Awardco

Client Support Representative

Lindon, UT · On-site

$15 - $19.50/hr

Communicate with clients via email, chat, and phone * Ensure client satisfaction in every interaction What you will bring: * Positive attitude and work ethic * Friendly and personable disposition ...

Awardco

Client Support Representative - Seasonal

Lindon, UT · On-site

$15.25 - $19.50/hr

Communicate with clients via email, chat, and phone * Ensure client satisfaction in every interaction What you will bring: * Positive attitude and work ethic * Friendly and personable disposition ...

AlterMe

Customer Success Agent

Lehi, UT · On-site

$21/hr

... chat, and more). You'll play a key role in guiding members through their journey--whether it ... Represent AlterMe's supportive, empowering brand voice in every interaction. * Work with a ...

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All JobsChat Representative JobsChat Representative Jobs in Provo, UT

Chat Representative information

See Provo, UT salary details

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$32

How much do chat representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for chat representative in Provo, UT is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.83 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Provo, UT?

The most popular types of Chat Representative jobs in Provo, UT are:

What are popular job titles related to Chat Representative jobs in Provo, UT?

For Chat Representative jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Provo, UT look for?

The top searched job categories for Chat Representative jobs in Provo, UT are:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Provo, UT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,730 per year, or $20.1 per hour.

eCommerce CSR

Wasatch Rx LLC

Sandy, UT • On-site

$15.25 - $20.75/hr

Other

Posted 4 days ago

Job description

The eCommerce CSR performs assigned duties under the direction of the eCommerce Manager. This role supports Wasatch Rx's online business partnerships through purchasing, order management, customer service, and eCommerce platform management. The eCommerce department functions as a smaller-scale version of Wasatch Rx's wholesale operation, serving small retail pharmacies throughout the United States.

  • Hybrid Remote Work Schedule: Following 90 days of employment, newly hired employees are eligible to work remotely Tuesday through Thursday. Required in office days are Monday and Fridays.
  • Job Type: Part Time 25 hours/week
  • Part Time Schedule Options: Monday to Friday (Hours Depending on Candidate/Company Needs)
  • 2 Week Training Schedule: Monday to Friday (8:00 AM - 4:30 PM or 8:30 AM to 5:00 PM)
  • Benefits: Full Time Employee Benefits if full time schedule selected

Duties & Responsibilities

  • Purchasing (40% of workday estimate, 25+ searches or purchases per day):
  • Source products through online searches
  • Place product orders (via website or chat)
  • Verify product order records
  • Coordinate product delivery
  • Maintain incoming product records within internal spreadsheets


  • Order Management and Processing (20% of workday estimate):
  • Process customer orders placed through online retail platforms within the CRM (DOit)
  • Update customer information for new and existing accounts
  • Coordinate incomplete or on-hold orders
  • Verify account registration for new customers


  • Customer Service (20% of workday estimate):
  • Provide exceptional customer service via phone and email
  • Handle a light inbound call volume (0-4 daily, up to 20-25 weekly during peak times)
  • Handle a light outbound call volume (0-4 daily, up to 20-25 daily during peak times or to correct order discrepancies)
  • Research and resolve discrepancies
  • Serve as point of contact for retail platform support inquiries


  • eCommerce Platform Management (20% of workday estimate):
  • Review product inventory levels
  • Manage the online product catalog, including pricing and quantity updates
  • Maintain trending product and pricing lists
  • Complete other project-based assignments as required

Job Requirements:

  • 2 years of phone customer service preferred
  • Microsoft excel experience or sheets experience preferred
  • HSA or GED required
  • Sales experience preferred, but not required

Physical Requirements:

  • Ability to sit/stand for long periods of time with or without the use of a sit stand desk
  • Ability to work at a computer station for extended periods of time
  • Ability to answer phones with or without the use of a headset
  • Ability to work on location out of the Sandy, UT Office

Wasatch Rx is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Wasatch Rx does not discriminate in employment based upon age, religion, sex, national origin, pregnancy, medical conditions, race, color, disabilities, veteran status, etc.



Compensation details: 18-18 Hourly Wage


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