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Chat Representative Jobs in Provo, UT (NOW HIRING)

Orion

Client Support Representative

Lehi, UT · Hybrid

$20.67 - $29.57/hr

The Client Support Representative is a frontline support professional responsible for handling ... Serve as a frontline point of contact for client inquiries across phone, chat, and case channels ...

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All JobsChat Representative JobsChat Representative Jobs in Provo, UT

Chat Representative information

See Provo, UT salary details

$10

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$32

How much do chat representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for chat representative in Provo, UT is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.83 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are popular job titles related to Chat Representative jobs in Provo, UT?

For Chat Representative jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Provo, UT look for?

The top searched job categories for Chat Representative jobs in Provo, UT are:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Provo, UT as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $42,223 per year, or $20.3 per hour.

Business Development Representative

FranklinCovey

Draper, UT • On-site

$60 - $65/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Title: Inbound Business Development Representative

Payroll Title: Business Development Representative

Division & Department: Enterprise Sales

Status: Full-Time Exempt

Reports to: Sr Manager, Sales Development

Location: Onsite – HQ located in Draper, UT

Compensation: Anticipated compensation for this position is $60-65k* OTE split 90/10 between base/commission.

Date Posted: 06/22/26**

Job Summary

An Inbound Business Development Representative (BDR) is the first point of contact for prospective customers interested in solutions. This role is crucial for qualifying Marketing Qualified Contacts (MQCs) and scheduling appointments for Account Executives (AEs). The position is considered an entry-level role within the sales organization and requires disciplined work ethic, strong communication and relationship-building skills to understand potential customers' needs and align them with offerings. Successful BDRs will have their eye on both volume and quality of MQCs.

Essential Job Functions
  • Engage with inbound leads via chat, email, and phone calls to establish rapport and qualify them.
  • Conduct conversations via chat and phone to identify potential customers' business goals, problems, and needs, and establish Commercial Intent.
  • Schedule qualified contacts to meet with Account Executives for discovery calls.
  • Utilize and update information in our CRM system to ensure metrics and dashboards are kept current.
  • Understand the role’s impact to the full end-to-end sales cycle at FranklinCovey.
  • Collaborate closely with marketing and sales teams to ensure a smooth transition of qualified leads.
  • Follow defined processes and complete required trainings on time.
  • Work in a high paced, goal-driven environment with high enthusiasm that inspires the peer BDR environment.
Basic Qualifications
  • High school diploma
  • 1+ years of experience in customer-facing, pre-sales or sales oriented role
Preferred Skill & Experience
  • Experience in a call center, customer service, or chat support
  • Ability to actively listen and uncover customer needs through insightful questioning
  • Strong interpersonal skills with the ability to build rapport quickly
  • Self-motivated, proactive, and results-oriented with a desire to learn and grow
  • Familiarity with CRM systems (e.g., Salesforce)
  • Ability to ask insightful questions and a keenness for problem-solving across multiple channels
  • High degree of resilience, enabling you to bounce back from setbacks
  • Possess a player mindset; you strive to grow and develop and never back down from a challenge

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.

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