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Chat Monitor Jobs in Michigan (NOW HIRING)

Ashley Global Retail, LLC

Customer Care Agent

Warren, MI · On-site

$16.50/hr

Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Warren, MI · On-site

$16.50/hr

Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

TNAA

Telemetry (Tele) Registered Nurse RN

Commerce, MI

$46.67/hr

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...

TNAA

Telemetry (Tele) Registered Nurse RN

Detroit, MI

$52.63/hr

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...

TNAA

Telemetry (Tele) Registered Nurse RN

Detroit, MI · On-site

$48.17/hr

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...

TNAA

Telemetry (Tele) Registered Nurse RN

Detroit, MI

$48.17/hr

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...

Cargill

Maintenance Technician

Lake Odessa, MI · On-site

$26.90 - $43.40/hr

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... monitoring and/or verifications tasks as outlined in the Food Safety Management Required ...

TNAA

Telemetry (Tele) Registered Nurse RN

Kalamazoo, MI · On-site

$52.78/hr

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...

TNAA

Telemetry (Tele) Registered Nurse RN

Detroit, MI · On-site

$48.17/hr

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...

Cargill

Maintenance Technician

Lake Odessa, MI · On-site

$26.90 - $43.40/hr

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... monitoring and/or verifications tasks as outlined in the Food Safety Management Required ...

TNAA

Telemetry (Tele) Registered Nurse RN

Detroit, MI · On-site

$46.67/hr

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Monitor and adjust specialized equipment used on patients, and interpret and record electronic ...

David's Bridal, LLC.

Retail Supervisor

Novi, MI · On-site

$17.95 - $21.54/hr

Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

Monitor the support inbox and optimize workflows to drive down response time * Communicate with customers via phone, email, chat, and video calls, determining the best method based on their needs

David's Bridal, LLC.

Assistant Store Manager

Novi, MI · On-site

$18.50 - $24.99/hr

Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

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Showing results 21-40

All JobsChat Monitor JobsChat Monitor Jobs in Michigan

Chat Monitor information

See Michigan salary details

$7

$13

$17

How much do chat monitor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for chat monitor in Michigan is $13.96, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $15.10 per hour, depending on experience, location, and employer.

What are the typical challenges faced by chat monitors, and how can they effectively handle them?

Chat Monitors often encounter challenges such as managing high message volumes, addressing inappropriate content quickly, and maintaining a positive community atmosphere. To handle these, it's important to stay attentive, follow established moderation guidelines, and use available moderation tools efficiently. Collaborating with other moderators and communicating clearly with users also helps ensure a safe and engaging chat environment. Regularly updating oneself on platform policies and participating in team debriefs can further improve handling of complex situations.

What is a chat monitor?

A Chat Monitor is a professional responsible for overseeing online chat conversations to ensure compliance with community guidelines, safety standards, and organizational policies. Their tasks often include moderating discussions, filtering inappropriate content, responding to user queries, and reporting violations. Chat Monitors help maintain a positive and safe online environment, often working for social platforms, gaming communities, or customer support teams. Strong communication skills and attention to detail are important for this role. They may also provide feedback to improve chat systems and user experiences.

What is the difference between Chat Monitor vs Customer Service Representative?

AspectChat MonitorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat moderationHigh school diploma; customer service training often preferred
Work EnvironmentOnline, remote chat platformsCall centers, retail, or office settings
Industry UsageOnline platforms, gaming, social mediaRetail, telecom, banking, hospitality
Primary RoleMonitor and moderate online chat interactionsAssist customers, resolve issues, provide information

While both roles involve communication with customers or users, Chat Monitors focus on overseeing online chat interactions to ensure compliance and quality, often working remotely. Customer Service Representatives handle direct customer inquiries and support across various channels, including phone and email. The roles differ mainly in their scope and environment but share skills in communication and problem-solving.

What are the key skills and qualifications needed to thrive as a chat monitor, and why are they important?

To thrive as a Chat Monitor, you need excellent written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with chat moderation software, content management systems, and sometimes ticketing tools is typically required. Strong soft skills include patience, problem-solving ability, and sound judgment when handling sensitive or escalated interactions. These skills are important to ensure a safe, respectful online environment and to efficiently resolve issues in real-time.
What are the most commonly searched types of Chat Monitor jobs in Michigan? The most popular types of Chat Monitor jobs in Michigan are:
What are popular job titles related to Chat Monitor jobs in Michigan? For Chat Monitor jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Chat Monitor jobs in Michigan look for? The top searched job categories for Chat Monitor jobs in Michigan are:
Chat Monitor jobs near you
Infographic showing various Chat Monitor job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $29,031 per year, or $14 per hour.

Quality Lab Technician

voestalpine High Performance Metals

Lansing, MI • On-site

$20 - $25.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Job Description for Quality Lab technician- Customer technical Services

Reporting to: Quality Manager


As a Quality - lab technician -Customer Support Specialist, you will be the bridge between frontline support and service excellence. Your role is to provide technical assistance to customers while ensuring that every interaction meets high-quality standards, and order status. You’ll troubleshoot issues, guide users through solutions, and continuously monitor and improve support processes to elevate customer satisfaction.


 Key Responsibilities


Technical Support

  • Respond to customer inquiries via phone, email, chat, or contact proactively for any quality failure or desviation the customer to maintain them informed about their production order status.
  • Participate in the regular/scheduling meeting with key accounts and maintain them informed them about their production status.
  • Diagnose and resolve problems in professional way.
  • Guide customers through troubleshooting steps and provide clear, actionable solutions.
  • Escalate complex issues to support teams /specialist when necessary.
  • Maintain detailed records of support interactions and resolutions.


 Quality Assurance

  • Lab technician perform product quality testing and reporting.
  • Monitor support interactions for adherence to company standards and KPIs
  • Provide feedback and coaching to support agents to enhance service delivery.
  • Collaborate with QA and training teams to develop best practices and training materials.
  • Analyze customer feedback and support metrics to identify trends and recommend improvements


Required Skills & Qualifications

  • Strong technical aptitude with experience. 
  • Metallurgical lab technician is a big plus.
  • Excellent communication and interpersonal skills.
  • Familiarity with CRM/SAP/Excell
  • Ability to analyze data and generate actionable insights.
  • Detail-oriented with a passion for delivering high-quality customer experiences.

Company Description

voestalpine High Performance Metals LLC is one of the largest suppliers of tool steel and value added services in the US. You will be an essential part of a team responsible for industry leading lead times, on time delivery performance and the highest customer service.