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Remote Multilingual Customer Service Jobs in Michigan

Liveops

Remote Spanish Bilingual Customer Service

Lansing, MI · Remote

$15.75 - $19.75/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Holland, MI · Remote

$14.75 - $18.50/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Jackson, MI · Remote

$14 - $17.75/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Howell, MI · Remote

$14.50 - $18.25/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Utica, MI · Remote

$14.25 - $17.75/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Canton, MI · Remote

$14.25 - $18/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Saginaw, MI · Remote

$14.50 - $18.25/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Taylor, MI · Remote

$14.50 - $18/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Macomb, MI · Remote

$15 - $18.75/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Troy, MI · Remote

$14.75 - $18.50/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

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All JobsMultilingual Customer Service JobsRemote Multilingual Customer Service JobsRemote Multilingual Customer Service Jobs in Michigan

Remote Multilingual Customer Service information

What are the key skills and qualifications needed to thrive as a Remote Multilingual Customer Service representative, and why are they important?

To thrive as a Remote Multilingual Customer Service representative, you need fluency in multiple languages, strong problem-solving abilities, and a background in customer support or a related field. Familiarity with CRM platforms, helpdesk software, and communication tools like Zendesk or Salesforce is typically required. Exceptional active listening, cultural sensitivity, and clear written and verbal communication skills help you stand out in this role. These competencies ensure effective support for diverse customers, enhance satisfaction, and contribute to a company's global reputation.

How do remote multilingual customer service representatives typically handle communication challenges across different languages and time zones?

Remote multilingual customer service representatives often use a combination of translation tools, language training, and clear documentation to effectively communicate with customers from diverse linguistic backgrounds. They must be adaptable to various time zones, which may require flexible scheduling or shift work. Collaboration with team members and supervisors is usually facilitated through virtual meetings and shared online platforms, ensuring smooth workflow and knowledge sharing. This environment fosters strong communication skills and can open pathways to leadership or quality assurance roles within customer service teams.

What is the difference between Remote Multilingual Customer Service vs Remote Customer Support?

AspectRemote Multilingual Customer ServiceRemote Customer Support
Required CredentialsHigh school diploma or equivalent; language proficiency certificationsHigh school diploma or equivalent; technical or product knowledge often preferred
Work EnvironmentHome-based, online communication with customers in multiple languagesHome-based, online or phone support for general customer inquiries
Employer & Industry UsageRetail, tech, travel, and service industries with international clientsRetail, tech, telecom, and service sectors serving local and national customers

Remote Multilingual Customer Service involves assisting international customers in multiple languages, often requiring language certifications. Remote Customer Support typically focuses on resolving product or service issues in a single language. Both roles are home-based and essential for customer satisfaction, but the multilingual aspect broadens the scope of communication and client base.

What is a Remote Multilingual Customer Service job?

A Remote Multilingual Customer Service job involves assisting customers from various regions and backgrounds in multiple languages, all while working from a remote location. Employees in this role handle inquiries, provide support, and resolve issues via phone, email, chat, or other digital channels. These positions require strong communication skills in two or more languages and the ability to adapt to different cultural expectations. Remote Multilingual Customer Service representatives are essential for companies that serve global markets, as they help bridge language barriers and deliver high-quality support.
What are popular job titles related to Remote Multilingual Customer Service jobs in Michigan? For Remote Multilingual Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Multilingual Customer Service jobs in Michigan look for? The top searched job categories for Remote Multilingual Customer Service jobs in Michigan are:
What cities in Michigan are hiring for Remote Multilingual Customer Service jobs? Cities in Michigan with the most Remote Multilingual Customer Service job openings:
Remote Multilingual Customer Service jobs near you
Remote Bilingual (Spanish) Customer Service Account Representative

Remote Bilingual (Spanish) Customer Service Account Representative

StaffMyAgency LLC

Detroit, MI • On-site, Remote

$40K - $80K/yr

Full-time

Re-posted 12 days ago

Job description

POSITION OVERVIEW
The Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.
Remote Bilingual (Spanish and English) Customer Service Account Representative s ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.
ABOUT US
Our Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.
Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.
OBJECTIVES
SERVICE ACTIVITY TARGETS
You are responsible for following the roadmap to hit our retention targets:
  • Answer 50+ inbound calls per day
  • 2+ hours of daily talk time
  • 2 cross-sell products pivoted to the sales team per day
CUSTOMER PROTECTION & RELATIONSHIP MANAGEMENT
  • Ensure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.
  • Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriate
  • Deliver world-class service in every customer interaction, maintaining trust and confidence
OPERATIONAL DISCIPLINE AND ACCURACY
You are responsible for upholding team and individual standards in the following manner:
  • Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or less
  • Maintain precise records and documentation in CRM and internal systems
  • E xecute service workflows consistently, ensuring follow-up and task completion
  • Monitor processes to prevent errors or lapses before they impact the customer experience
  • Partner with sales to ensure seamless handoffs and transitions, minimizing customer disruption
COLLABORATION AND TEAM INTEGRATION
  • Communicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutions
  • Contribute solutions, not problems, in all team interactions
  • Participate in coaching, process improvements, and team meetings to strengthen overall execution
  • Uphold agency standards and culture, demonstrating reliability, professionalism, and positive energy
PERSONAL AND PROFESSIONAL EXCELLENCE
  • Maintain high standards for personal accountability and follow-through
  • D emonstrate resilience and adaptability in high-pressure situations
  • Seek ongoing learning opportunities to improve technical, service, and operational skills
  • Model elite execution and reliability for teammates across the agency
CORE COMPETENCIES
  • Customer-centric mindset
  • Emotional intelligence
  • Retention focus
  • Process discipline
  • Accuracy and attention to detail
  • Problem solving
  • Strong listener and communicator
  • Ownership and accountability
  • Coachability
  • S ales driven
  • Growth driven
  • Reliability
  • R esilience and adaptability
  • Cultural alignment
EDUCATION AND EXPERIENCE
We are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. W e are most interested in assessing will vs skill. We will train and coach up your skills.
Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.
PHYSICAL REQUIREMENTS
You are required to work at a desk when executing your D2D. You're only required to work from the hours of 8:30a - 5p ET, Monday - Friday.
We are well-versed in rising desks and walking pads and will make recommendations upon request.
You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.
COMMITMENT TO DIVERSITY
At Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve - regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability - is essential to building a world-class, ethical business.
We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.
Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.
APPLY NOW
If this role grabbed your attention, we want to hear from you. Submit your resume, and you'll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.
Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com .
We're looking for people ready to step in, stand out, and own their impact. If that's you, apply now.

Apply