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Chat Manager Jobs in Reno, NV (NOW HIRING)

SASSO CONCEPTS LTD

Sendero - Event Captain

Beckwourth, CA · On-site

$29 - $30/hr

... managing breaks, and providing support to Operations Specialists to ensure that events run smoothly ... Communicate in the Sendero Servers WhatsApp chat to keep the FOH team informed * Maintains ...

TNAA

Operating Room (OR) Registered Nurse RN

Reno, NV · On-site

$75.95/hr

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... manage medication and home care needs. Additional duties for Circulating OR Nurses may include:

GEODIS

Transportation Planner

Sparks, NV · On-site

$45K/yr

... Management System (TMS) * Responsible for load planning, optimization, routing and scheduling of ... Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

... phone, chat, or walk-ups * Perform on-site, physical troubleshooting of IT equipment on the ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

GEODIS

Transportation Planner

Sparks, NV · On-site

$19.37 - $35.76/hr

... Management System (TMS) * Responsible for load planning, optimization, routing and scheduling of ... Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

... phone, chat, or walk-ups * Perform on-site, physical troubleshooting of IT equipment on the ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

Elemental LED, Inc.

IT Support Specialist

Reno, NV · On-site

... phone, chat, or walk-ups * Perform on-site, physical troubleshooting of IT equipment on the ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

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Showing results 41-60

All JobsChat JobsChat Manager JobsChat Manager Jobs in Reno, NV

Chat Manager information

See Reno, NV salary details

$22.9K

$61.2K

$102.2K

How much do chat manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for chat manager in Reno, NV is $61,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $68,800.00 per year, depending on experience, location, and employer.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Reno, NV?

The most popular types of Chat jobs in Reno, NV are:

What cities near Reno, NV are hiring for Chat Manager jobs?

Cities near Reno, NV with the most Chat Manager job openings:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,171 per year, or $29.4 per hour.

Sendero - Event Captain

SASSO CONCEPTS LTD

Beckwourth, CA • On-site

$29 - $30/hr

Full-time

Re-posted 6 days ago

Key responsibilities

  • Coordinate room setups, manage breaks, and execute seminar setup and closing procedures to ensure smooth event operations.

  • Monitor event timing, stay informed of agenda changes, and communicate updates to stakeholders and team members.

  • Inspect and maintain event spaces, supplies, and cleanliness, and collaborate with cross-functional teams to support event execution.

Job description

Event Captain

The Event Captain at Sendero Ranch is a role within the Food and Beverage Team that serves as the on-site main point of contact for daily event operations. While monitoring event timing and providing regular updates to their F&B colleagues, the Event Captain is primarily responsible for coordinating room setups, managing breaks, and providing support to Operations Specialists to ensure that events run smoothly.

Working in close partnership with both Ranch and Leadership Program teams, the Event Captain interacts with the entire F&B team while also collaborating with cross-functional departments such as Maintenance, Housekeeping and Security. The role requires a highly responsive and flexible approach, with a strong commitment to delivering outstanding customer service.

This is a fully on-site position in Beckwourth, CA with working hours typically ranging from 6:00 a.m. to 11:00 p.m., Monday through Friday.

General Responsibilities:

  • Collaborates closely with Operations Specialists and the Leadership Program team (stakeholders) to ensure the successful execution of events, and to provide the highest level of customer service to all guests 
    • Remains apprised of agenda changes to ensure stakeholder satisfaction
    • Stays in close proximity to seminar participants to enable efficient and timely assistance
    • Acts as liaison between stakeholder and vendor partners
  • Monitor and respond to text groups and WhatsApp chats
  • Prompt and professional verbal and text communications 
    • Relays and follows through on stakeholder communications
  • Reset all event spaces before, during and after seminars  
    • Ensures rooms are set and ready for participants' use
    • Conducts ongoing inspections prior to and throughout event
  • Execute seminar setup and closing procedures
  • Attend to seminar & offsite group breaks
  • Communicate in the Sendero Servers WhatsApp chat to keep the FOH team informed
  • Maintains organization of seminar, apothecary, mercantile, and office supplies  
    • Updates inventory spreadsheet as needed
    • Communicate to Operations staff any supplies that need to be ordered
  • Work collaboratively with other Ranch teams: 
    • Housekeeping - Inspect cleanliness of event spaces. Inspect cabins as needed
    • Check that bathrooms are well stocked and ready for use
    • Maintenance -Follow up as needed on maintenance requests
    • Security & Medical - communicate any relevant info and developing situations
    • Partner with F&B colleagues to ensure seamless delivery of meals
  • Help to coordinate and prepare for activities per the event agenda
  • Listen to or attend the weekly Event Review Meeting, when feasible
  • Excellent communication and leadership skills; possess the ability to collaborate effectively with cross-functional teams
  • Self-disciplined; can take the lead and ensure the completion of tasks
  • Flexibility to work day or evening shifts as needed
  • Ability to lift 45 lbs, move furniture, and work in an indoor/outdoor environment
  • Ability to drive company vehicles when necessary
  • Willingly receive and give feedback; you are open about what’s working and what needs to improve; you admit mistakes openly and share learnings widely
  • Excellent organizational and multitasking abilities, with attention to detail and a commitment to delivering flawless service for an exceptional guest experience
  • Willingness to pivot as the needs of the event change

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