ZipRecruiter

Log In

1

Chat Manager Jobs in Reno, NV (NOW HIRING)

GEODIS

Transportation Coordinator

Reno, NV · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Reports customer feedback to management, including any signs of customer dissatisfaction * Serves ... Visit our website at  workatGEODIS.com  and chat with our virtual recruiter, Sophie, to fast ...

Hamilton Company

Director of Customer Service

Reno, NV

$120K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... chat, HubSpot, ERP, web, and other digital platforms). * Monitor key customer service performance metrics and identify opportunities for improvement. * Implement workforce management practices ...

Hamilton Company

Director of Customer Service

Reno, NV · On-site

$120K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... chat, HubSpot, ERP, web, and other digital platforms). * Monitor key customer service performance metrics and identify opportunities for improvement. * Implement workforce management practices ...

Hamilton Company

Director of Customer Service

Reno, NV · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... chat, HubSpot, ERP, web, and other digital platforms). * Monitor key customer service performance metrics and identify opportunities for improvement. * Implement workforce management practices ...

Ellsworth

Customer Service Representative

Sparks, NV · Hybrid

$16.25 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and CRM platforms such as Microsoft Dynamics preferred * Experience navigating and utilizing corporate websites & eCommerce platforms, including chat functionality, preferred * Consistently ...

OneMain Financial

Loan Sales Specialist

Sparks, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage the life cycle of loans, including collections activities while maintaining compliance with ... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ...

DSV A/S

Logistics Coordinator

Sparks, NV · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Labor Management: * Direct the operations of the warehouse work team to achieve prescribed ...

GEODIS

Transportation Planner

Reno, NV · On-site

$51K - $55K/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... Management System (TMS) * Responsible for load planning, optimization, routing and scheduling of ... Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track ...

DSV Global Transportation

Logistics Coordinator

Sparks, NV · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Labor Management: * Direct the operations of the warehouse work team to achieve prescribed ...

previous page

Showing results 41-60

All JobsChat JobsChat Manager JobsChat Manager Jobs in Reno, NV

Chat Manager information

See Reno, NV salary details

$22.9K

$61.2K

$102.2K

How much do chat manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for chat manager in Reno, NV is $61,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $68,800.00 per year, depending on experience, location, and employer.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the most commonly searched types of Chat jobs in Reno, NV?

The most popular types of Chat jobs in Reno, NV are:

What are popular job titles related to Chat Manager jobs in Reno, NV?

For Chat Manager jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Chat Manager jobs in Reno, NV look for?

The top searched job categories for Chat Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Chat Manager jobs?

Cities near Reno, NV with the most Chat Manager job openings:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,171 per year, or $29.4 per hour.

Transportation Coordinator

GEODIS

Reno, NV • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 13 hours ago

GEODIS rating

6.6

Company rating: 6.6 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

270th of 364 rated logistics

Job description

Transportation Coordinator 

Who We Are: 

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. 

Your role on the team:  

  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone, emails or in person 
  • Receives orders or changes in service 
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation 
  • Processes and inputs all customer orders and receipts 
  • Runs stock reports to check for product availability 
  • Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records. 
  • Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary 
  • Traces orders as required 
  • Notifies customers of any activity concerning their merchandise, including shipping and tracing information 
  • Assures proper invoicing of accounts by verifying computer generated invoices 
  • Reports customer feedback to management, including any signs of customer dissatisfaction 
  • Serves as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes 
  • Completes paperwork associated with orders, including the maintenance of customer files 
  • Performs clerical work as required, including answering phone calls, operating various office 

What you need:  

  • Minimum 6 months related experience and/or training; or an equivalent combination of education and experience 
  • Experience in customer service position preferred 
  • PC literate to include Microsoft Office products such as Word, Excel, and Outlook 
  • Ability to write reports, business correspondence, and procedure manuals 
  •  Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers 
  • Ability to solve practical problems and deal with a variety of concrete variables in situations were only limited standardization exists. 
  •  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
  • Ability to multitask. 

What you gain from joining our team:  

  • Access wages early with the Rain financial wellness app.
  • Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment! 
  • Health, dental, and vision insurance after 30 days of employment 
  • 401k match 
  • Paid maternity and parental leave 
  • Access to career development, employee resource groups, and mentorship programs 
  • Employee discounts 
  • Access to employee rewards like fitness class discounts and free access to a relaxation and meditation app 
  • Free financial wellness programs 
  • Daycare discount program 
  • Opportunities to volunteer and give back to your community. 
  • + more!  

Join our Team! 

  • Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. 

OR 

  • Text DELIVER to 88300 to Apply1  

What GEODIS employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply