ZipRecruiter

Log In

1

Chat Manager Jobs in Reno, NV (NOW HIRING)

Elemental Brands

Customer Care Specialist

Reno, NV · On-site

$17 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Has excellent follow-up, organizational, and time management skills * Works quickly and efficiently with a high degree of quality * Ability to educate customers by phone, chat, and email on the ...

Elemental LED

Customer Care Specialist

Reno, NV · On-site

$17 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Has excellent follow-up, organizational, and time management skills * Works quickly and efficiently with a high degree of quality * Ability to educate customers by phone, chat, and email on the ...

Elemental LED, Inc.

Customer Care Specialist

Reno, NV

$17 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Has excellent follow-up, organizational, and time management skills * Works quickly and efficiently with a high degree of quality * Ability to educate customers by phone, chat, and email on the ...

Elemental Brands

Customer Care Specialist

Reno, NV · On-site

$17 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Has excellent follow-up, organizational, and time management skills * Works quickly and efficiently with a high degree of quality * Ability to educate customers by phone, chat, and email on the ...

Elemental Brands

Customer Care Specialist

Reno, NV · On-site

$17 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Has excellent follow-up, organizational, and time management skills * Works quickly and efficiently with a high degree of quality * Ability to educate customers by phone, chat, and email on the ...

David's Bridal, LLC.

Retail Supervisor

Reno, NV · On-site

$15.20 - $19.14/hr

  • Vision

  • Retirement

Managing Performance * Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. * Observes individual team member performance and enforces action plans for ...

Ulta Beauty, Inc.

Lead Cashier

Reno, NV

$16 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

Ulta Beauty, Inc.

Lead Cashier

Reno, NV · On-site

$16 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

Ulta Beauty, Inc.

Lead Cashier

Reno, NV · On-site

$15.75 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

Ulta Beauty

Lead Cashier

Reno, NV · On-site

$16 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

Ulta Beauty, Inc.

Lead Cashier

Reno, NV · On-site

$16 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

Ulta Beauty, Inc.

Lead Cashier

Reno, NV

$15.75 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

Ulta Beauty, Inc.

Lead Cashier

Reno, NV

$16 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

Ulta Beauty

Lead Cashier

Reno, NV · On-site

$15.75 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

Ulta Beauty

Lead Cashier

Reno, NV · On-site

$16 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

next page

Showing results 1-20

All JobsChat JobsChat Manager JobsChat Manager Jobs in Reno, NV

Chat Manager information

See Reno, NV salary details

$22.9K

$61.2K

$102.2K

How much do chat manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for chat manager in Reno, NV is $61,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $68,800.00 per year, depending on experience, location, and employer.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the most commonly searched types of Chat jobs in Reno, NV?

The most popular types of Chat jobs in Reno, NV are:

What are popular job titles related to Chat Manager jobs in Reno, NV?

For Chat Manager jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Chat Manager jobs in Reno, NV look for?

The top searched job categories for Chat Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Chat Manager jobs?

Cities near Reno, NV with the most Chat Manager job openings:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,171 per year, or $29.4 per hour.

Customer Care Specialist

Elemental Brands

Reno, NV • On-site

$17 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Company Description
The Opportunity:
At Elemental Brands, our success starts with our people. Every day, our engineers, innovators, creators, and problem-solvers work together to develop and deliver innovative LED lighting solutions through Diode LED®, Lucetta®, Lucetta CI®, Gammalux®, and Elemental LED®. Together, we're driving innovation and helping define the future of the low-voltage linear lighting industry.
That same spirit of innovation and collaboration shapes everything we do. We encourage curiosity, continuous learning, and fresh ideas across every department, empowering employees to grow their careers, make meaningful contributions, and help shape the future of lighting.
Recognized by EDAWN as "Company of the Year - Large" and "Employees First - Large," and by the University of Nevada, Reno as "Graduate Employer of the Year," Elemental Brands is proud to be an award-winning workplace where people come first, innovation thrives, and careers flourish.
Job Description
As a Customer Care Specialist, you will be responsible for interacting with customers via phone, chat, and email. The hours for this full-time role are Monday through Friday, with a start time between 6:00 am to 8:30 am.
  • Responds to customers via phone, email, and chat
  • Effectively communicates product/technical information clearly and concisely, adjusting language and terminology to meet the needs of the customer in a professional manner
  • Triages customers appropriately and/or takes messages
  • Documents conversations concisely yet with enough detail that others can understand what transpired
  • Actively engage with clients' situations and diffuse escalations as needed
  • Precisely document conversations with customers in the company system(s) as required
  • Follow up with inquiries by making outbound calls and emails when necessary
  • Courteously and effectively communicate appropriate information to fellow team members and or members of other teams, i.e., Order Management, Quotes, Shipping and Receiving, Manufacturing, Sales, Account Management, etc.
  • Provide customers with inventory requests upon request
  • Create a bill of materials/quote for the customer's review
  • Learn, understand, and follow policies and procedures put into place by Elemental Brands management and relay them appropriately to customers
  • Continuous and proactive learning of new and updated products
  • Support teammates by applying FUCA (Focus, Urgency, Collaboration, Accountability)
  • Accept feedback from peers and management and implement suggestions as requested
  • Maintain a high level of client and company confidentiality
  • Appropriately escalates more complex and/or sensitive customer issues to the Leadership Team
  • Performs related duties as required

Qualifications
  • High School Diploma/GED or equivalent training and experience
  • Minimum of one (1) year of experience in a customer service setting
  • Call center experience and knowledge of or interest in lighting technology are preferred, but not required
  • English usage, grammar, spelling, vocabulary, and punctuation
  • Ability to educate customers by phone, chat, and email on the proper usage of products
  • Ability to troubleshoot and problem solve unique situations by phone, chat, emails, and utilizing pictures or videos
  • Ability to multitask
  • Ability to ask and anticipate thoughtful questions to provide the correct solutions to the customer's specific needs
  • Knowledge of lighting industry standard verbiage
  • Knowledge of all platforms used to include, but not limited to:
    • Fishbowl
    • Configure One
    • Magento
    • Google Docs / Sheets
    • RingCentral
    • Zendesk
  • Knowledge of sales order, RMA, shipping, customer, and project modules in Fishbowl

We Are Looking for Someone Who:
  • Truly wants to help people
  • Thrives in a fast-paced environment; learns and synthesizes information quickly
  • Is adaptable and flexible
  • Is a dependable professional who enjoys interacting with customers by phone
  • Has excellent follow-up, organizational, and time management skills
  • Works quickly and efficiently with a high degree of quality
  • Ability to educate customers by phone, chat, and email on the proper usage of products
  • Ability to troubleshoot and problem-solve unique situations by phone, chat, email, utilizing pictures or videos
  • Ability to multitask

Call center experience and knowledge of or interest in lighting technology is preferred, but not required.
Apply now by submitting your resume! We're constantly on the lookout for new talent to join our team. If you seek a supportive environment that prioritizes your growth and development, begin your career with us today. Your success drives the success of our customers!
Additional Information
All your information will be kept confidential according to EEO guidelines.
The Perks and Benefits:
  • Medical, Dental, Vision, Life/AD&D, Short Term and Long Term Disability Insurance (100% PAID by employer), available first of the month, following the date of hire
  • Company-matched 401(k) Plan, at 5%, no vesting schedule
  • Paid Time Off (PTO)
  • Volunteer Time Off (VTO)
  • Three Paid Flexible Holiday per year
  • Seven Paid Holidays
  • Pre-Tax Flexible Spending Accounts (FSA) and Health Savings Account (HSA) - $200 annual employer contribution
  • Career Development Plan Program
  • Discounted Corporate Gym Membership at South Reno Athletic Club
  • Tuition Assistance
  • Employee Discount
  • Monthly Birthday Lunch Celebrations
  • On-site Snacks and Beverages
  • Employee Referral Bonus Program

About Us:
Visit us at www.elementalbrands.com or call 877-564-5051.

Apply