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Chat Manager Jobs in Athens, AL (NOW HIRING)

Lifted Trucks

Salesperson

Huntsville, AL · On-site

$150K/yr

... chat with you! We have a great atmosphere, competitive compensation, and a work life balance ... Utilize the CRM system daily to make phone calls and drive business * Create appointments and work ...

Lifted Trucks

Salesperson

Huntsville, AL · On-site

... chat with you! We have a great atmosphere, competitive compensation, and a work life balance ... Utilize the CRM system daily to make phone calls and drive business * Create appointments and work ...

Lifted Trucks

Salesperson

Huntsville, AL · On-site

... chat with you! We have a great atmosphere, competitive compensation, and a work life balance ... Utilize the CRM system daily to make phone calls and drive business * Create appointments and work ...

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Showing results 21-40

All JobsChat JobsChat Manager JobsChat Manager Jobs in Athens, AL

Chat Manager information

See Athens, AL salary details

$22.2K

$59.2K

$98.9K

How much do chat manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for chat manager in Athens, AL is $59,211.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $66,600.00 per year, depending on experience, location, and employer.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.
What are the most commonly searched types of Chat jobs in Athens, AL? The most popular types of Chat jobs in Athens, AL are:
What job categories do people searching Chat Manager jobs in Athens, AL look for? The top searched job categories for Chat Manager jobs in Athens, AL are:
What cities near Athens, AL are hiring for Chat Manager jobs? Cities near Athens, AL with the most Chat Manager job openings:
Chat Manager jobs near you

Customer Support Executive, Oworkers in Egypt

Oworkers

Athens, AL • On-site

Other

Medical

Re-posted 9 days ago

Job description

Job Title: Customer Support Executive
Location: Cairo, Egypt
Company: Oworkers
Department: Customer Support
Job Type: Full-Time
About Oworkers:
Oworkers is a global leader in multilingual Business Process Outsourcing (BPO) services, offering top-quality support solutions to clients across industries. With delivery centers across multiple continents, we pride ourselves on combining human talent and technology to deliver scalable, high-performing support systems. Our Cairo office is a hub of multilingual excellence, serving clients worldwide.
Role Overview:
As a Customer Support Executive at Oworkers, you will be the first point of contact for customers, delivering prompt, accurate, and professional responses across multiple communication channels. You will play a key role in ensuring a seamless customer experience while adhering to quality and performance standards.
Key Responsibilities:
  • Handle incoming customer queries via phone, email, chat, or social media in a courteous and timely manner.
  • Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Maintain a high level of product/service knowledge to address client issues efficiently.
  • Record and update customer information in internal systems accurately.
  • Escalate unresolved issues to the appropriate internal teams.
  • Meet or exceed individual and team performance targets (TAT, CSAT, FCR, etc.).
  • Collaborate with other departments to ensure customer needs are met effectively.
  • Adhere to company policies, procedures, and compliance standards at all times.
Requirements:
  • Education: High School Diploma or Bachelor's degree (preferred).
  • Experience: Minimum 1 year of experience in a customer service or call center role. Freshers with excellent communication skills are also encouraged to apply.
  • Languages: Proficiency in English is a must. Knowledge of French, German, or Arabic is a plus.
  • Skills:
    • Strong communication and interpersonal skills
    • Ability to stay calm under pressure and handle difficult customers tactfully
    • Problem-solving mindset and attention to detail
    • Familiarity with CRM systems and customer service tools
    • Ability to work in shifts (including weekends or holidays as needed)
What We Offer:
  • Competitive salary and performance-based incentives
  • Health insurance and other employee benefits
  • Professional development and training programs
  • Friendly, multicultural, and supportive work environment
  • Career growth opportunities within the global Oworkers network

Apply