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Chat From Home Jobs in Rome, NY (NOW HIRING)

Axelon

Customer Service Rep

Oriskany, NY · On-site

$20/hr

Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure place to work. Hotspots and Wi-Fi are not allowed; Ethernet is required. * Able to use video during interviews ...

Axelon

Customer Service Representative

Oriskany, NY · On-site

$20/hr

Ability to work from home with high-speed internet (500-650 kbps) and a secure, quiet place to work. Hotspots and use of Wi-Fi are not allowed; high internet speed and ability to use ethernet is ...

Home Depot

Pro Customer Service/Sales

Liverpool, NY · On-site

$17 - $18.50/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... The team supports every stage of the Pro customer journey, from efficient order fulfillment and ...

Home Depot

Pro Customer Service/Sales

East Syracuse, NY · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... The team supports every stage of the Pro customer journey, from efficient order fulfillment and ...

Home Depot

Pro Customer Service/Sales

Cicero, NY

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... The team supports every stage of the Pro customer journey, from efficient order fulfillment and ...

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All JobsChat JobsChat From Home JobsChat From Home Jobs in Rome, NY

Chat From Home information

What are chat from home jobs?

In a chat from home job, your responsibilities are to provide customer service or support for a company, client, or several businesses. As a work from home customer service agent, you communicate with customers via online chat software and your duties vary depending on your employer or client. You may help existing or prospective customers solve questions, issues, or concerns about a product or service. In this remote role, you may work on a staff position for a company, provide services on behalf of an agent, or freelance for multiple companies or clients.

What are chat from home jobs?

Chat From Home jobs are remote positions where individuals provide customer service, technical support, or sales assistance via online chat platforms from their own homes. These roles typically involve responding to customer inquiries in real time, troubleshooting issues, and offering information about products or services. Chat agents usually need strong writing skills, fast typing abilities, and a reliable internet connection. Many companies offer flexible hours, making these jobs ideal for people seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a chat from home agent, and why are they important?

To thrive as a Work-from-Home Chat Support Agent, you generally need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, CRM systems, and chat support software is typically expected. Outstanding problem-solving abilities, patience, and professionalism help agents deliver positive customer experiences. These skills ensure efficient, empathetic support and high customer satisfaction in a remote work environment.

What are some common challenges faced by remote chat support agents, and how can they be managed effectively?

Remote chat support agents often face challenges such as maintaining clear communication without visual cues, staying motivated while working independently, and managing multiple chat conversations simultaneously. To overcome these, it's important to develop strong written communication skills, set a structured daily routine, and use organizational tools provided by your employer. Regular check-ins with your team and ongoing training can also help you stay connected, improve your performance, and feel supported in your role.

What is the difference between Chat From Home vs Customer Service Representative?

AspectChat From HomeCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote, home-based setting with internet accessTypically office-based or remote, depending on the company
Industry UsageCommon in tech, e-commerce, and service industriesWidely used across various industries including retail, telecom, and finance
Search & Comparison IntentLooking for remote chat jobs, flexible customer support rolesSeeking customer service roles, often in call centers or remote positions

Chat From Home roles focus on online communication via chat platforms, often requiring minimal certifications and offering flexible remote work. Customer Service Representatives may handle calls or chats, with similar credentials but sometimes more extensive training. Both roles serve customer support needs but differ mainly in communication channels and work settings.

More about Chat From Home jobs

What are the most commonly searched types of Chat jobs in Rome, NY?

The most popular types of Chat jobs in Rome, NY are:

What are popular job titles related to Chat From Home jobs in Rome, NY?

For Chat From Home jobs in Rome, NY, the most frequently searched job titles are:

What job categories do people searching Chat From Home jobs in Rome, NY look for?

The top searched job categories for Chat From Home jobs in Rome, NY are:

What cities near Rome, NY are hiring for Chat From Home jobs?

Cities near Rome, NY with the most Chat From Home job openings:

Chat From Home jobs near you
Infographic showing various Chat From Home job openings in Rome, NY as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 87% In-person, and 13% Remote job distribution.

Customer Service Rep

Axelon

Oriskany, NY • On-site

$20/hr

Other

Re-posted 3 days ago

Job description

Pay Rate: $20/hr
Location: Oriskany
Work Mode: Virtual with in-person training
Anticipated Class Start Date: 8/3/26
Duration: Contract Role
Training will be conducted in person from 8:30 AM to 5 PM EST, Monday to Friday, with a 30-minute lunch break. No time off is planned during training until the end of nesting. After training, the working hours are Monday-Friday, 8:00 AM - 11:00 PM EST. Flexibility in shifts is required based on business needs.
Responsibilities:
  • Respond to customer requests via telephone, providing excellent service to company's customers who have or are looking to obtain a life insurance policy through their employer.
  • Rely on instructions and pre-established guidelines to perform job functions.
  • Process transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
  • Discuss common topics with customers, such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, understanding policy provisions, and handling billing inquiries.
Requirements:
  • High school diploma or equivalent is required.
  • Minimum 1 year of experience in the field or in a customer service role is preferred.
  • Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure place to work. Hotspots and Wi-Fi are not allowed; Ethernet is required.
  • Able to use video during interviews, coaching, weekly huddles, and virtual training.
  • No time off is planned during training until the end of nesting.
Preferred Skills:
  • Attendance and ability to use reference materials.
  • Class participation and interpersonal skills.
  • Grasp of material, decision making, and confidence level.
  • Ownership of learning, technical skills, adaptability, and flexibility.
Benefits:
  • Equipment provided includes a laptop, two monitors, keyboard, mouse, and docking station. Equipment must be returned within a week of assignment ending.
Axelon logo

About Axelon

Sourced by ZipRecruiter

Axelon is a leading staffing and recruiting firm headquartered in New York, NY, US. Rooted within the staffing solutions industry, it was established with a mission to connect and leverage talent worldwide. Its official website is axelon.com. Axelon provides a range of services from staffing solutions to consulting services. With decades of service delivery experience under their belt, they possess an unrivaled ability to deliver global talent across all industries and professions, including information technology, administrative, engineering, professional, and scientific sectors. Axelon places strong emphasis on collaborative values, tirelessly working to build strong relationships with clients, candidates, employees, and vendors alike.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1977

Social media

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