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Chat Based Jobs in Georgia (NOW HIRING)

Burjline Builders

Live Chat Support

Atlanta, GA · On-site

$18 - $25/hr

Live Chat Support CARING, Inc. is a leading non-profit organisation dedicated to enhancing the ... This is a full-time position based in Atlanta, Georgia, United States. The successful candidate ...

New

Finastra

UX Designer

Atlanta, GA · On-site

The UX Designer will define and shape the end-to-end user experience for a chat-based customer support application powered by AI and conversational interfaces. Working in support of the Product Owner ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

Chat-based selling * Implement chat flows that qualify intent, recommend next best action, recover carts, and route high-intent conversations to humans with full context. * Ensure chats and outcomes ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

Chat-based selling * Implement chat flows that qualify intent, recommend next best action, recover carts, and route high-intent conversations to humans with full context. * Ensure chats and outcomes ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

Chat-based selling * Implement chat flows that qualify intent, recommend next best action, recover carts, and route high-intent conversations to humans with full context. * Ensure chats and outcomes ...

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...

YA Group

Accident Reconstructionist

Atlanta, GA · On-site

$70K - $92K/yr

YA will never ask for personal financial information (such as bank account numbers or identification numbers) via social media or chat-based apps. We also will not request money for the purchase of ...

S&S's Customer Information Systems

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...

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All JobsChat Based JobsChat Based Jobs in Georgia

Chat Based information

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.

How do you become a chat based agent?

To become a chat-based agent, typically you need strong communication skills, basic computer literacy, and the ability to handle customer inquiries via chat platforms. Some employers may require prior customer service experience or familiarity with specific tools like live chat software. Training is often provided, and a reliable internet connection is essential for remote roles.

What are popular job titles related to Chat Based jobs in Georgia?

For Chat Based jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Chat Based jobs in Georgia look for?

The top searched job categories for Chat Based jobs in Georgia are:

What cities in Georgia are hiring for Chat Based jobs?

Cities in Georgia with the most Chat Based job openings:

Chat Based jobs near you
Infographic showing various Chat Based job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, and 6% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Live Chat Support

Atlanta, GA • On-site

Burjline Builders
See more jobs at Burjline Buildersexternal

$18 - $25/hr

Other

Posted 2 days ago

New

Job description

Live Chat Support

CARING, Inc. is a leading non-profit organisation dedicated to enhancing the health, dignity, and well-being of senior residents and adults with disabilities. Our mission is to prevent premature institutionalisation by providing a range of vital services, including memory resources, transitional adult programmes, and affordable assisted living. We are currently seeking a compassionate and dedicated Live Chat Support professional to join our team. This is a full-time position based in Atlanta, Georgia, United States.

The successful candidate will be the first point of contact for many of our clients and their families, providing essential information and support through our digital channels. You will play a crucial role in upholding our organisation's values by delivering an empathetic, professional, and highly responsive service to those in need.

Responsibilities

• Respond promptly and professionally to enquiries received via live chat, providing accurate information about our programmes and services.

• Offer compassionate and empathetic support to clients, their families, and the general public, understanding their unique needs and situations.

• Guide individuals to the appropriate resources and departments within CARING, Inc. to ensure they receive the correct assistance.

• Maintain meticulous and confidential records of all client interactions within our internal systems.

• Handle sensitive information with the utmost discretion, adhering to data protection and privacy policies.

• Collaborate effectively with colleagues across different departments to ensure a seamless and supportive client journey.

• Stay fully informed about all of our services to provide the most current and relevant information to enquirers.

Qualifications

• Proven experience in a customer service or client support role, preferably using live chat or other digital communication platforms.

• Exceptional written communication skills in English, with excellent grammar, spelling, and a professional, friendly tone.

• A genuine sense of empathy, patience, and a strong desire to help vulnerable individuals.

• The ability to manage multiple conversations at once while maintaining high standards of quality and care.

• Strong organisational skills and a keen attention to detail.

• Proficiency in using standard office software and the ability to learn new systems quickly.

• Previous experience working within a non-profit, healthcare, or social care setting is highly desirable but not essential.

What We Offer

• A competitive hourly wage of $18 - $25 USD, dependent on experience.

• A full-time, permanent position within a stable and caring organisation.

• The rewarding opportunity to make a tangible and positive impact on the lives of others every day.

• A supportive, collaborative, and mission-driven work environment.

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