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Chat Based Jobs in Arizona (NOW HIRING)

StockX

Customer Service Specialist

Tempe, AZ · On-site

$20/hr

In this role, you'll not only resolve day-to-day inquiries across phone, chat, and email and also ... StockX is proud to be a Detroit-based technology leader focused on the large and growing online ...

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Chat Based information

What are the key skills and qualifications needed to thrive as a Chat Support Representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What job makes $10,000 a month without a degree?

A chat-based customer support or sales representative can earn around $10,000 a month through commissions, tips, or high-volume work, especially in specialized industries like tech or finance. Success often depends on experience, skills, and the ability to handle high-demand environments, with some roles requiring proficiency in communication tools and self-motivation.

How do I become a text chat agent?

To become a chat-based text agent, you typically need strong written communication skills, basic computer literacy, and familiarity with chat platforms or customer service tools. Many employers require a high school diploma or equivalent, and some may prefer prior experience in customer support or online communication. Training is often provided on the job, and the role may require flexible scheduling, including evenings and weekends.

How can I make 2000 a week working from home?

A chat-based job can potentially pay $2,000 a week if it involves high-volume customer support, sales, or specialized consulting that offers competitive hourly rates or commissions. Success depends on skills, experience, and the ability to handle multiple clients or tasks efficiently, often requiring strong communication skills and reliable internet access.

What are chat-based jobs?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are some common challenges faced by chat-based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.

Is paid chatting a legitimate job?

Paid chatting jobs involve providing conversation or companionship services online for compensation. While some platforms are legitimate and offer real pay, others may be scams or require upfront fees, so it is important to research the company and read reviews before accepting such work.
What are popular job titles related to Chat Based jobs in Arizona? For Chat Based jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Chat Based jobs in Arizona look for? The top searched job categories for Chat Based jobs in Arizona are:
What cities in Arizona are hiring for Chat Based jobs? Cities in Arizona with the most Chat Based job openings:
Chat Based jobs near you
Infographic showing various Chat Based job openings in Arizona as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Sr Data Scientist- Conversational AI & NLU

Sr Data Scientist- Conversational AI & NLU

Citizens

Phoenix, AZ • Hybrid

$124K - $165K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Description

The Senior Data Scientist - Conversational AI & NLU is responsible for designing, developing, evaluating, and optimizing conversational AI solutions across chat and voice channels. This role focuses on GenAI-driven conversational experiences, agentic multiturn conversations, and rigorous evaluation of NLU and LLM-based systems, while serving as a primary interface between business stakeholders and data science delivery teams.

Key Responsibilities

  • Design, develop, and optimize GenAI-powered conversational AI solutions using advanced prompting strategies, structured evaluation frameworks, continuous monitoring, and solution performance reporting
  • Build and improve agentic, multi-turn conversational experiences with robust context management, memory strategies, and conversation state handling
  • Own experimentation and evaluation of NLU, LLM, and conversational AI solutions, including hypothesis definition, metric design, error analysis, and recommendation of targeted improvements
  • Act as the primary data science partner to business stakeholders by gathering requirements, clarifying objectives, translating needs into actionable analytical and modeling tasks, and driving execution to measurable outcomes
  • Assign, coordinate, review, and provide technical guidance on work delivered by onshore and offshore data scientists, ensuring analytical rigor, consistency, and timely delivery
  • Support end-to-end delivery of conversational AI and NLU capabilities for IVR and chat solutions, including intent understanding, entity extraction, dialogue flows, and conversational quality assessment
  • Analyze conversation data such as chat logs, call transcripts, and speech-to-text outputs to identify gaps, failure modes, and optimization opportunities across user journeys
  • Define and report solution-level KPIs related to conversation success, containment, task completion, accuracy, customer effort, and overall experience quality
  • Ensure conversational AI solutions align with enterprise standards, governance, and regulatory expectations, particularly in highly regulated environments

Required Qualifications

  • Master's or Ph.D. in Computer Science, Data Science, Machine Learning, or a related quantitative field
  • 5+ years of experience in data science, with at least 3+ years focused on conversational AI, NLU, or NLP-driven systems
  • Strong programming and analytical skills in Python, applied primarily to modeling, experimentation, and evaluation
  • Hands-on experience with LLM Evaluation frameworks like RAGAS, DeepEval, LangSmith, etc.
  • Proven ability to design, run, interpret, and communicate the results of NLU and conversational AI experiments, translating insights into concrete model and conversation improvements
  • Experience supporting text- and voice-based, multi-turn, actionable conversational experiences within contact center or customer-facing platforms
  • Strong communication skills with demonstrated ability to explain complex analytical concepts to technical and non-technical stakeholders

Preferred Qualifications

  • Hands-on experience with Amazon Connect, Amazon Bedrock, or Amazon Lex
  • Practical experience applying LLMs and GenAI techniques to conversational or customer experience use cases
  • Familiarity with IVR analytics, conversational logging frameworks, call transcripts, and speech-to-text data analysis
  • Experience working in banking, financial services, or other regulated enterprise environments

Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: Monday - Friday
  • Hybrid: 4 days per week onsite, 1 day remote

Pay Transparency

The salary range for this position is $124,000 - $165,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Education:Why Work for UsEmployment Type: 1ST

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