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Chat Agent Jobs in Edmond, OK (NOW HIRING)

Consider Posh Pro

Customer Service Agent

Oklahoma City, OK · On-site

$14.50 - $19.25/hr

As a Customer Service Agent, you will be responsible for managing incoming calls, emails, and chat messages, addressing a variety of customer concerns with professionalism and efficiency.

The Davis Life Agency

Insurance Agent

Oklahoma City, OK · On-site +1

$30K - $160K/yr

If you are intrigued, APPLY TODAY and let's chat! No agent's success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar ...

Airline

Customer Success Agent, Oklahoma

Oklahoma City, OK · On-site

$14.50 - $19.25/hr

Position Customer Success Agent Reports To The Customer Success Agent will report to Ride Room Manager . Job Overview Customer Success Agent will assist potential guest on the phone to complete our ...

Post Oak Toyota

Guest Service Agent

Oklahoma City, OK · On-site

$37K - $55K/yr

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. * Provide customers with initial product information and direct them to the appropriate dealership ...

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All JobsChat Agent JobsChat Agent Jobs in Edmond, OK

Chat Agent information

See Edmond, OK salary details

$4

$15

$22

How much do chat agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat agent in Edmond, OK is $15.49, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.36 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
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Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Edmond, OK as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $32,223 per year, or $15.5 per hour.

Customer Service Agent

Consider Posh Pro

Oklahoma City, OK • On-site

$14.50 - $19.25/hr

Other

Posted 6 days ago

Job description

Customer Service Agent

At Consider Posh Pro, we've got a knack for turning dull moments into dazzling opportunities. We're the ones who add a splash of color to the black and white world of sales. How do we do it? Well, it's a bit of magic mixed with a whole lot of hustle.

We are seeking a dedicated and personable Customer Service Agent to join our dynamic team. In this role, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction and loyalty. The ideal candidate thrives in a fast-paced environment, exhibits excellent communication skills, and demonstrates a genuine passion for helping others. As a Customer Service Agent, you will be responsible for managing incoming calls, emails, and chat messages, addressing a variety of customer concerns with professionalism and efficiency.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Provide accurate information about products, services, and policies to customers.
  • Resolve customer complaints and issues efficiently to ensure satisfaction.
  • Update and maintain customer account information in the database.
  • Collaborate with other departments to address and resolve complex customer problems.

Requirements:

  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Proven experience in a customer service role or related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and patience in handling customer concerns.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Additional Information:

  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients

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