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Chat Agent Jobs in Nebraska (NOW HIRING)

The McCrimmon Agency

Life Insurance Sales Agent

Omaha, NE · On-site +1

$30K - $160K/yr

Licensing costs are the responsibility of the Sales Agent, but we provide support and guidance throughout the process. * Must be comfortable with a commission-based role This may be a great fit if ...

Berry Law Firm

Client Service Agent

Lincoln, NE · On-site

$21/hr

Position Summary The Client Experience Agent creates the first impression and is the first point of contact for Veterans and their families seeking help. This role is critical in providing a ...

Berry Law Firm

Client Service Agent

Lincoln, NE · On-site

$13.50 - $18/hr

Position Summary The Client Experience Agent creates the first impression and is the first point of contact for Veterans and their families seeking help. This role is critical in providing a ...

H&H Automotive

CUSTOMER SERVICE AGENT

Omaha, NE · On-site

$15/hr

Customer Service Agent Pay is $15 per hour. You will be working in a fun, positive environment while handling incoming phone calls, including setting reservations and general assistance, for our ...

Berry Law Firm

Client Service Agent

Lincoln, NE

$21/hr

Position Summary The Client Experience Agent creates the first impression and is the first point of contact for Veterans and their families seeking help. This role is critical in providing a ...

Unifi

OMA Delta Customer Service Agent - Part Time

Omaha, NE · On-site

$14.75 - $19.75/hr

OMA Delta Customer Service Agent - Part Time Unifi Aviation, LLC is seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions ...

H&H Automotive LLC

CUSTOMER SERVICE AGENT

Omaha, NE · On-site

$15/hr

Come work for the #1 Customer Experience Team in the Omaha Metro Area with the H+H Group as a Customer Service Agent. Pay is $15 per hour. You will be working in a fun, positive environment while ...

H plus H Group

CUSTOMER SERVICE AGENT

Omaha, NE · On-site

$15/hr

Come work for the #1 Customer Experience Team in the Omaha Metro Area with the H+H Group as a Customer Service Agent. Pay is $15 per hour. You will be working in a fun, positive environment while ...

Unifi

OMA Delta Customer Service Agent - Part Time

Omaha, NE · On-site

$14.75 - $19.75/hr

General information Job Title OMA Delta Customer Service Agent - Part Time Date Tuesday, August 11, 2026 Entity Unifi Aviation, LLC State Nebraska City Omaha Base Pay Rate: $ 16.55 Full/Part Time ...

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All JobsChat Agent JobsChat Agent Jobs in Nebraska

Chat Agent information

See Nebraska salary details

$5

$16

$23

How much do chat agent jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for chat agent in Nebraska is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.32 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in Nebraska?

The most popular types of Chat Agent jobs in Nebraska are:

What are popular job titles related to Chat Agent jobs in Nebraska?

For Chat Agent jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Chat Agent jobs in Nebraska look for?

The top searched job categories for Chat Agent jobs in Nebraska are:

What cities in Nebraska are hiring for Chat Agent jobs?

Cities in Nebraska with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Nebraska as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $34,004 per year, or $16.3 per hour.

Customer Service Representative - State Farm Agent Team Member

State Farm

Lincoln, NE • On-site

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 22 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,553 frontline employees who took The Breakroom Quiz

237th of 309 rated insurance

Job description

Responsive recruiter
Benefits:
  • Simple IRA
  • Health stipend
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Andy Van Horn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.

QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

Compensation: $50,000.00 - $60,000.00 per year
Ready to Launch Your Career?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. If you want to work in an environment that is fun, challenging, and rewarding, then Andy Van Horn - State Farm Agent may be the right fit for you!
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • I am a proud graduate of Nebraska Wesleyan.
  • We currently have 6 team members at our agency.

If you want a career, not a job, then we encourage you to apply
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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