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Chargeback Associate Jobs in Illinois (NOW HIRING)

TURTLE WAX INC

Specialist- Account Receivable

Lombard, IL · On-site

$19.75 - $26.25/hr

Associate or bachelor's degree in related field preferred. * Preferred experience with customer portals, deduction research, short payments, chargebacks, credit memos, customer account reconciliation ...

Capital One

Associate, Process Manager

Riverwoods, IL · On-site

Associate, Process Manager We are seeking a detail-oriented and analytical Gateway & Network ... Identify, investigate, and resolve billing anomalies, interchange downgrades, chargeback fees, and ...

Barilla Group

Job Purpose The BPS Associate Manager provides support to the Americas, specifically to end user ... Support OTC processes including order management, pricing, billing, credit, chargebacks, and ...

Burlington

Operations/Service Manager II

Rockford, IL · On-site

$23.20 - $30.95/hr

... chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory. * Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ...

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All JobsChargeback Associate JobsChargeback Associate Jobs in Illinois

Chargeback Associate information

See Illinois salary details

$12

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$29

How much do chargeback associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for chargeback associate in Illinois is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $22.84 per hour, depending on experience, location, and employer.

What is a chargeback associate?

Chargeback Associates are professionals who handle and resolve chargeback disputes between customers, merchants, and financial institutions. They investigate claims of unauthorized transactions or service/product issues, gather evidence, and communicate with all parties to determine the validity of each claim. Their goal is to ensure fair outcomes and compliance with banking regulations, helping to minimize financial losses for their organization. Chargeback Associates also monitor trends to prevent future disputes and may provide insights to improve payment processes.

What are the key skills and qualifications needed to thrive as a chargeback associate?

To thrive as a Chargeback Associate, you need a solid understanding of payment processing, dispute resolution, and financial regulations, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, card network rules, and tools like Excel or specialized dispute platforms is typically required. Strong analytical thinking, attention to detail, and effective communication skills help manage cases efficiently and collaborate with internal teams and external partners. These skills are crucial for minimizing financial losses, maintaining compliance, and ensuring customer satisfaction in the chargeback process.

What are some common challenges chargeback associates face when handling disputed transactions, and how can these be managed effectively?

Chargeback Associates often encounter challenges such as navigating complex documentation requirements, meeting strict response deadlines, and communicating effectively with both merchants and customers. Managing these challenges requires strong attention to detail and excellent organizational skills to gather all necessary evidence promptly. Staying updated on card network regulations, using chargeback management software, and collaborating closely with fraud prevention teams can also help streamline the process and improve dispute outcomes.

What is the difference between Chargeback Associate vs Payment Processing Specialist?

AspectChargeback AssociatePayment Processing Specialist
CredentialsBasic financial or customer service experience, sometimes certifications in banking or financeSimilar credentials, often with knowledge of payment systems
Work EnvironmentBanking, credit card companies, e-commerceFinancial institutions, payment service providers
Employer & IndustryFinancial services, retail, e-commercePayment processors, banks, retail
Common Search & ComparisonYesYes

The main difference is that a Chargeback Associate focuses on resolving disputes related to chargebacks, while a Payment Processing Specialist handles the overall processing of transactions. Both roles require knowledge of payment systems and customer service skills, but their specific responsibilities differ within the payment industry.

What are the most commonly searched types of Chargeback jobs in Illinois?

The most popular types of Chargeback jobs in Illinois are:

What cities in Illinois are hiring for Chargeback Associate jobs?

Cities in Illinois with the most Chargeback Associate job openings:

Chargeback Associate jobs near you
Infographic showing various Chargeback Associate job openings in Illinois as of July 2026, with employment types broken down into 71% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,398 per year, or $20.9 per hour.

Customer Accounts Associate

Elgin, IL • On-site

John B. Sanfilippo & Son, Inc.
Food and Drink Manufacturing • 1 - 5K employees
Learn more about John B. Sanfilippo & Son, Inc.external

$20.60 - $27.63/hr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New

John B. Sanfilippo & Son rating

6.1

Company rating: 6.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

The Customer Accounts Associate is responsible for managing freight claims, credit requests, deduction resolutions, product return authorizations, and Amazon account disputes. This role works closely with cross-functional teams to research discrepancies, resolve customer deductions, recover lost revenue, and maintain accurate customer account records.

This position is on-site 4 days a week in Elgin, IL.

Functions of the Position:

  • Reviews and evaluates freight deductions, obtains supporting documentation, and routes information to the appropriate departments for review and approval.
  • Determines when freight claims should be filed for damaged, lost, or shorted shipments and coordinates the collection and completion of required documentation in partnership with the Shipping Department.
  • Researches and disputes shortage claims through Amazon's vendor platforms.
  • Opens, manages, and follows up on Amazon dispute cases to ensure timely resolution.
  • Collects and maintains supporting documentation for Amazon deductions and chargebacks.
  • Reviews and resolves aging Amazon account balances by researching disputed amounts, unapplied payments, deductions, and credit memos.
  • Prepares and distributes Amazon account statements as needed.
  • Collaborates with Customer Service, Sales, Shipping, and Accounting teams to investigate and resolve customer account issues.
  • Maintains accurate records of claims, disputes, deductions, credits, and account activity.

Education, Experience, and Knowledge

  • Some college coursework in Accounting, Finance, Business, or a related field preferred.
  • One (1) or more years of Accounts Receivable, customer account management, deductions, or collections experience preferred.
  • Experience researching and resolving customer deductions, discrepancies, and account issues preferred.

Skills and Competencies

  • Excellent written and verbal communication skills with the ability to interact professionally with customers and internal departments.
  • Proficient in Microsoft Office applications, including Word, Excel, Outlook, and other business systems.
  • Strong working knowledge of spreadsheets, data entry, and basic accounting principles.
  • Accurate 10-key data entry skills.
  • Strong mathematical aptitude and analytical skills.
  • Highly detail-oriented with excellent organizational and time-management abilities.
  • Ability to research, analyze, and resolve account discrepancies in a timely manner.
  • Strong problem-solving skills and the ability to prioritize multiple tasks while meeting deadlines.
  • Ability to work independently and collaboratively in a fast-paced environment.

The starting hourly range for this position is $20.60-$27.63. The hourly rate offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. In addition to the base salary, this position is eligible for performance-based incentives subject to the terms of the underlying plan.

Additionally, we provide a comprehensive benefits package that reflects our commitment to support the well-being of our colleagues and their families. This includes health benefits, professional growth support, generous paid time off benefits to support work/life balance, retirement benefits and other programs to support financial wellness. A full listing of our extensive benefits package can be found on our Company website, located here: https://jbssinc.com/careers/

JBSS is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

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