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Chargeback Associate Jobs in Chicago, IL (NOW HIRING)

Turtle Wax, Inc

Specialist- Account Receivable

Lombard, IL · On-site

$50K - $66K/yr

Associate or bachelor's degree in related field preferred. * Preferred experience with customer portals, deduction research, short payments, chargebacks, credit memos, customer account reconciliation ...

TURTLE WAX INC

Specialist- Account Receivable

Lombard, IL

$19.75 - $26.25/hr

Associate or bachelor's degree in related field preferred. * Preferred experience with customer portals, deduction research, short payments, chargebacks, credit memos, customer account reconciliation ...

Burlington

Operations/Service Manager III

Naperville, IL · On-site

$24.95 - $33.25/hr

... chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory. * Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ...

Addison Group

Accounts Receivable Specialist

Addison, IL · On-site

$55K - $60K/yr

Investigate and resolve payment discrepancies, short pays, deductions, and chargebacks * Prepare ... Associate's or Bachelor's degree in Accounting, Finance, or a related field preferred * 3-5 years ...

Camping World

Payment Systems Engineer

Chicago, IL

$111K - $170K/yr

Implement payment flows including authorization, capture, settlement, refunds, and chargebacks ... Full-time associates are offered a comprehensive benefit package including medical, dental, vision ...

Camping World

Payment Systems Engineer

Lincolnshire, IL · On-site

$111K - $170K/yr

Implement payment flows including authorization, capture, settlement, refunds, and chargebacks ... Full-time associates are offered a comprehensive benefit package including medical, dental, vision ...

Ulta Beauty

Inventory Control Analyst

Bolingbrook, IL · On-site

$59K - $72K/yr

It's all part of the daily experience of our Finance & Accounting associates. If you want a ... Review and approve physical inventory results and chargebacks * Prepare journal entries and account ...

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All JobsChargeback Associate JobsChargeback Associate Jobs in Chicago, IL

Chargeback Associate information

See Chicago, IL salary details

$13

$22

$31

How much do chargeback associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for chargeback associate in Chicago, IL is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $24.28 per hour, depending on experience, location, and employer.

What are some common challenges chargeback associates face when handling disputed transactions, and how can these be managed effectively?

Chargeback Associates often encounter challenges such as navigating complex documentation requirements, meeting strict response deadlines, and communicating effectively with both merchants and customers. Managing these challenges requires strong attention to detail and excellent organizational skills to gather all necessary evidence promptly. Staying updated on card network regulations, using chargeback management software, and collaborating closely with fraud prevention teams can also help streamline the process and improve dispute outcomes.

What is a chargeback associate?

Chargeback Associates are professionals who handle and resolve chargeback disputes between customers, merchants, and financial institutions. They investigate claims of unauthorized transactions or service/product issues, gather evidence, and communicate with all parties to determine the validity of each claim. Their goal is to ensure fair outcomes and compliance with banking regulations, helping to minimize financial losses for their organization. Chargeback Associates also monitor trends to prevent future disputes and may provide insights to improve payment processes.

What is the difference between Chargeback Associate vs Payment Processing Specialist?

AspectChargeback AssociatePayment Processing Specialist
CredentialsBasic financial or customer service experience, sometimes certifications in banking or financeSimilar credentials, often with knowledge of payment systems
Work EnvironmentBanking, credit card companies, e-commerceFinancial institutions, payment service providers
Employer & IndustryFinancial services, retail, e-commercePayment processors, banks, retail
Common Search & ComparisonYesYes

The main difference is that a Chargeback Associate focuses on resolving disputes related to chargebacks, while a Payment Processing Specialist handles the overall processing of transactions. Both roles require knowledge of payment systems and customer service skills, but their specific responsibilities differ within the payment industry.

What are the key skills and qualifications needed to thrive as a chargeback associate?

To thrive as a Chargeback Associate, you need a solid understanding of payment processing, dispute resolution, and financial regulations, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, card network rules, and tools like Excel or specialized dispute platforms is typically required. Strong analytical thinking, attention to detail, and effective communication skills help manage cases efficiently and collaborate with internal teams and external partners. These skills are crucial for minimizing financial losses, maintaining compliance, and ensuring customer satisfaction in the chargeback process.
What are the most commonly searched types of Chargeback jobs in Chicago, IL? The most popular types of Chargeback jobs in Chicago, IL are:
Chargeback Associate jobs near you
Infographic showing various Chargeback Associate job openings in Chicago, IL as of July 2026, with employment types broken down into 72% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $46,135 per year, or $22.2 per hour.

Specialist- Account Receivable

Turtle Wax, Inc

Lombard, IL • On-site

$50K - $66K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 hours ago

Job description

The Accounts Receivable Specialist is responsible for accurately applying customer payments, maintaining customer account records, supporting collection activity, and researching payment discrepancies, short payments, unapplied cash, overpayments, and deductions. This role works closely with Finance, Customer Service, and other internal teams to ensure cash is posted timely, customer accounts are accurate, deductions are properly documented and routed, and unresolved account issues are followed through to resolution.
Essential Job Duties and Responsibilities:
  1. Process and apply customer payments, reconcile cash receipts, and maintain supporting documentation for all payment activity.
  2. Research and resolve payment discrepancies, including unapplied cash, short payments, overpayments, deductions, and chargebacks.
  3. Access customer portals and internal systems to obtain remittance details, payment status, claim documentation, and other account information.
  4. Investigate customer deductions and disputes, partnering with internal teams to identify root causes and drive resolution.
  5. Monitor accounts receivable balances, follow up on overdue accounts, and maintain accurate customer account records.
  6. Collaborate with customers and cross-functional teams to resolve account issues, payment discrepancies, credit memo concerns, and documentation requests.
  7. Support customer master data maintenance in compliance with company policies and internal controls.
  8. Prepare accounts receivable and cash application reports while ensuring adherence to financial procedures and reporting requirements.

Closing Statement:
  • Assist with month-end, quarter-end, and year-end closing activities.
  • Support internal and external audits by providing requested documentation.
  • Ensure compliance with company policies, accounting standards, and internal controls.
  • Identify opportunities to improve AR and cash application processes.
  • Other duties as assigned

  • 3+ years of experience in accounts receivable, cash application, deductions, collections, customer account research, or related finance/customer service support role. Associate or bachelor's degree in related field preferred.
  • Preferred experience with customer portals, deduction research, short payments, chargebacks, credit memos, customer account reconciliation, and JDE or similar ERP systems.
  • Proficiency in Microsoft Excel and other Microsoft Office applications.
  • Ability to stay organized, manage competing priorities, and meet deadlines in a fast-paced environment.
  • Effective written and verbal communication skills.
  • Ability to work independently and collaboratively within a team environment.

Working Conditions/Physical Requirements:
  • Normal office duties

'EOE, Including Disabilities/Vets"
Benefits at a Glance
At Turtle Wax, we offer a competitive and all-encompassing benefits package for our team members. Full Time Team members working a minimum of 30 hours per week are eligible for benefits on the first of the month following hire date. The benefits plan year begins on July 1 and ends June 30.
Eligibility requirements and benefits offerings are subject to change.
Medical - Blue Cross and Blue Shield of IL.
Turtle Wax offers multiple health plan options to best match each individual team members' needs.
Prescription Drug Benefits accompany each health plan as well.
Dental and Vision
Life, AD&D and Long-Term Disability Insurance
Flexible Spending and Health Savings Accounts.
Other Benefits Include:
  • Paid Time Off
  • Paid Holidays
  • Tuition Assistance
  • 401K with match.
  • Service Awards, Turtle Wax Product, Employee Assistance Program, Discounted Pet Insurance, Legal Plans, and MORE!

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