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Channel Success Manager Jobs in Tennessee (NOW HIRING)

SoftwareOne

Partner Success Manager

Nashville, TN · On-site

If you thrive at the intersection of channel management, partner enablement, and revenue growth ... Business Reviews & Success Planning: Participate in regular QBRs (Quarterly Business Reviews) or ...

SoftwareOne

Partner Success Manager

Nashville, TN · On-site

If you thrive at the intersection of channel management, partner enablement, and revenue growth ... Business Reviews & Success Planning: Participate in regular QBRs (Quarterly Business Reviews) or ...

SoftwareOne

Partner Success Manager

Nashville, TN · On-site

If you thrive at the intersection of channel management, partner enablement, and revenue growth ... Business Reviews & Success Planning: Participate in regular QBRs (Quarterly Business Reviews) or ...

Eversana

Client Success Manager

Memphis, TN

The Client Success Manager (CSM) is the primary business and relationship manager for EVERSANA ... Lead internal channel team meetings to problem solve thru collaboration and communication resulting ...

EVERSANA

Client Success Manager

Memphis, TN · On-site

The Client Success Manager (CSM) is the primary business and relationship manager for EVERSANA ... Lead internal channel team meetings to problem solve thru collaboration and communication resulting ...

EVERSANA

Client Success Manager

Memphis, TN · On-site

The Client Success Manager (CSM) is the primary business and relationship manager for EVERSANA ... Lead internal channel team meetings to problem solve thru collaboration and communication resulting ...

SoftwareOne

Channel Sr. Program Manager

Nashville, TN · On-site

Whether your focus is on technology, customer success, or business operations, your ideas matter ... Manager to sit at the intersection of our Alliance and Channel Sales motions and translate our ...

Lumen Technologies

TN

Ensure Channel Managers and Scale Channel Managers are aligned to support partner coverage, pipeline development, and execution. * Define partner segmentation, success metrics, and growth priorities ...

greenpath, inc.

Client Success Specialist

Nashville, TN · On-site

$16.50 - $18.38/hr

... Management Program and helping them achieve their financial goals. If you're eager to grow your ... You'll thrive in a swift, multi-channel call center environment where empathy, innovation, and ...

Hitachi

Customer Success Representative

Alamo, TN

Manage order changes and coordinate with internal stakeholders to deliver successful outcomes ... This accommodation channel is solely for job seekers with disabilities requiring accessibility ...

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Channel Success Manager information

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media planners, digital marketing directors, and content strategists can earn $150,000 or more annually, especially with extensive experience and specialized skills in data analysis, advertising platforms, or content management systems. Executive positions like media directors or VP of media often exceed this salary range, particularly in large organizations or agencies.

Is being a CSM stressful?

Being a Channel Success Manager can be stressful due to managing multiple client relationships, meeting performance targets, and handling complex issues. The role often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially in fast-paced environments. However, stress levels vary depending on company culture and individual workload management.

What jobs in the US pay 300,000 a year?

For a Channel Success Manager, salaries of $300,000 or more typically occur at senior levels in large companies or in highly specialized roles involving strategic account management, sales, or executive leadership. Achieving this level often requires extensive experience, strong industry networks, and advanced skills in communication, negotiation, and data analysis. Compensation may include base salary, bonuses, and stock options, especially in tech or enterprise sectors.

What is a Channel Success Manager?

A Channel Success Manager is a professional responsible for building and maintaining strong relationships with a company's channel partners, such as resellers, distributors, or affiliates. Their main goal is to ensure these partners are equipped, motivated, and enabled to effectively sell and support the company’s products or services. They often provide training, resources, and strategic guidance to partners, and track performance to identify opportunities for growth. Ultimately, Channel Success Managers help drive revenue through indirect sales channels by ensuring partner satisfaction and success.

How does a Channel Success Manager typically collaborate with partner organizations to achieve shared business goals?

A Channel Success Manager works closely with partner organizations by providing guidance, resources, and ongoing support to ensure mutual success. This often involves regular check-ins, joint planning sessions, and sharing performance metrics to align strategies. Channel Success Managers also facilitate training, resolve conflicts, and help partners navigate internal processes, ensuring both parties are working efficiently toward shared sales and growth objectives. Effective communication and relationship-building are key to creating long-term, productive partnerships.

What is the difference between Channel Success Manager vs Channel Account Manager?

AspectChannel Success ManagerChannel Account Manager
Primary FocusEnsuring partner success and satisfactionManaging and growing partner accounts
ResponsibilitiesOnboarding, training, and support for partnersSales, renewals, and relationship management
Work EnvironmentCollaborative, partner-focusedSales-driven, client relationship-oriented
Required SkillsCustomer success, communication, trainingSales, negotiation, account management

While both roles involve working with partners, the Channel Success Manager primarily focuses on partner satisfaction and success, ensuring they effectively use products or services. The Channel Account Manager emphasizes managing and expanding existing partner accounts through sales and relationship growth. Understanding these differences helps in choosing the right career path or job search focus.

What is a typical CSM salary?

A Channel Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions may earn higher salaries, often supplemented with bonuses or commissions, especially when managing key accounts or using customer success tools.

What are the key skills and qualifications needed to thrive as a Channel Success Manager, and why are they important?

To thrive as a Channel Success Manager, you need strong skills in partner relationship management, sales strategy, and a solid understanding of channel ecosystems, typically backed by a degree in business or a related field. Familiarity with CRM systems (like Salesforce), partner portals, and certifications such as Certified Channel Sales Professional (CCSP) are often advantageous. Exceptional communication, negotiation, and problem-solving abilities help build trust and drive results with channel partners. These competencies are crucial for maximizing partner performance, ensuring revenue growth, and maintaining competitive advantage through successful channel collaborations.
What are popular job titles related to Channel Success Manager jobs in Tennessee? For Channel Success Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Channel Success Manager jobs in Tennessee look for? The top searched job categories for Channel Success Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Channel Success Manager jobs? Cities in Tennessee with the most Channel Success Manager job openings:
Channel Success Manager jobs near you
Infographic showing various Channel Success Manager job openings in Tennessee as of July 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.
Partner Success Manager

Partner Success Manager

SoftwareOne

Nashville, TN • On-site

Other

Medical, Dental, Vision, Retirement

Posted yesterday

Job description

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.


The role

Job Summary

As a Partner Success Manager (PSM) on SoftwareOne’s Cloud Desk team, you will own the full partner journey for a portfolio of top-tier strategic channel partners, guiding them from initial onboarding through ongoing engagement, renewals, and expansion. Unlike a traditional customer-facing CSM, a PSM works business-to-business with partners – enabling them to deliver success to their own end customers, rather than directly managing end-user accounts. You will be the face of SoftwareOne’s business to our partners, championing a best-in-class partner experience that is consultative, responsive, and always one step ahead. You will work hand-in-hand with partners’ teams (from executives to operational staff) to ensure they are operationally ready, benefiting fully from multi-cloud programs, and realizing continuing value from SoftwareOne’s Cloud solutions. You will also be accountable for key commercial outcomes – driving high partner retention (renewals) and growth (expansion) – while working in close partnership with Channel Sales and Alliances teams (matrix model) to support shared revenue goals. If you thrive at the intersection of channel management, partner enablement, and revenue growth – and want to help our partners succeed across Azure, AWS, Google Cloud, and other platforms – this role was made for you.  

Note:SoftwareOne is anAI-forward company. We actively use AI across our business to improve productivity, decision-making, and outcomes, and we are intentional about hiring people who are curious, hands-on, and eager to leverage AI as technology evolves. 

Role & Responsibilities

  • Own Full Partner Lifecycle: Manage the end-to-end journey for strategic partners – from initial onboarding and enablement to ongoing engagement, renewals, and expansion.  
  • Ongoing Engagement & Partnership Management: Act as the primary point of contact for your partners – serving as a trusted advisor on their journey. Build strong, trust-based relationships with partner stakeholders at all levels (from leadership to operations), and maintain regular touchpoints through business reviews, strategy sessions, and performance check-ins to keep partners on track for success.  
  • Hyperscaler Program Alignment: Guide partners in navigating and aligning with hyperscaler partner programs (Microsoft, AWS, Google) so they leverage available incentives, stay compliant with program requirements, and maximize their benefits (rebates, support credits, etc.).  
  • Serve as the partners’ advocate inside SoftwareOne for program-related needs or escalations. 
  • Renewals & Expansion Ownership: Drive high partner retention and growth by engaging partners in renewal readiness well ahead of contract expirations, and by identifying expansion and cross-sell opportunities (e.g. adding new cloud services or vendors) through data-driven insights. Lead the renewal process for partner contracts, coordinating with Channel Account Executives to ensure partners renew on time and to secure incremental upsell/cross-sell deals where appropriate.   
  • Business Reviews & Success Planning:  Participate in regular QBRs (Quarterly Business Reviews) or success plan sessions with partners to review performance metrics (revenue, consumption, new end-customer acquisition, etc.), discuss pipeline and upcoming renewals, and refine joint business plans for growth.     
  • Cross-Functional Collaboration: Work closely with internal teams – including Channel Sales Managers, Partner Development Managers (PDMs), Cloud Architects, Licensing Specialists, Sales Operations, Finance, and Cloud Support teams – to deliver a seamless partner experience.     
  • Issue Resolution & Advocacy: Monitor partner health and satisfaction; proactively address concerns and troubleshoot issues the partner encounters (e.g. escalations with transactions or support cases). Manage escalations with empathy and urgency, coordinating internal resources (Cloud Desk support, product teams, etc.) to resolve problems and protect partner trust and loyalty. 
  • Continuous Improvement & Feedback: Champion ongoing improvement by collecting partner feedback on SoftwareOne’s processes, tools, and programs.   
  • 5% for potential occasional travel to visit customers or internal meetings. 

What we need to see from you

What you offer

  • Demonstrated experience using AI in a practical, applied way — such as improving workflows, automating tasks, enabling better decisionmaking, or increasing impact in prior roles. This does not require deep technical or engineering expertise in AI; we value applied use, experimenting, and a mindset of curiosity and continuous learning.
  •  
  • Bachelor’s degree preferred, equivalent experience acceptable 
  • 1-2+ years in a Customer Success, Sales Operations, Inside Sales or similar role; preference will be given to candidates with a background in operational licensing or services 
  • Understanding the processes of quote and order management, onboarding a client and after sales.  
  • Experienced in Working in a Matrix Organization  
  • Experience working with customers; building and maintaining relationships 
  • Good presentation, communication, organization, multitasking, project and time management skills. 
  • Problem solving, critical thinking and consultative skills required. 
  • Ability to research multiple sources to find data 

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons. 

Success Criteria

  • Time-to-First-Transaction: Accelerate partner activation   
  • Attaining high CSAT scores 
  • Onboarding & Enablement Milestones 
  • Seamless Handoffs & Low Escalations 

Organizational Alignment

  • This role reports to the Cloud Desk Leader 
  • Partner closely with Sales, Presales, Channel, Solution Sales, and Services to support deal execution and cosell motions

What we offer 

  • Generous pay with bonus structure (quarterly or bi-annual depending on the role)
  • Independent environment without a lot of red tape where you are empowered to make decisions
  • Substantial benefits package that includes:
      • Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
      • 401k program with employer matching 50% up to the first 10% of employee’s contributions
      • Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
      • Access to EAP and concierge services plus pre-paid legal at no cost
      • Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
      • Employee stock purchase plan
      • Learning and development opportunities galore, tuition reimbursement, and much more!
      • Specific to Nashville and Milwaukee-based office employees: company-paid parking
  • Winning culture, inclusive environment, and friendly people all over the world
  • A remote-friendly organization, with colleagues working remotely either part or full-time

Target compensation for this role will be $70k - $85K USD(mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.

We are not able to consider candidates residing in the state of Hawaii currently.


Job Function
Sales
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.   
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  
  
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program. 
Qualifications:

What you offer

  • Demonstrated experience using AI in a practical, applied way — such as improving workflows, automating tasks, enabling better decisionmaking, or increasing impact in prior roles. This does not require deep technical or engineering expertise in AI; we value applied use, experimenting, and a mindset of curiosity and continuous learning.
  •  
  • Bachelor’s degree preferred, equivalent experience acceptable 
  • 1-2+ years in a Customer Success, Sales Operations, Inside Sales or similar role; preference will be given to candidates with a background in operational licensing or services 
  • Understanding the processes of quote and order management, onboarding a client and after sales.  
  • Experienced in Working in a Matrix Organization  
  • Experience working with customers; building and maintaining relationships 
  • Good presentation, communication, organization, multitasking, project and time management skills. 
  • Problem solving, critical thinking and consultative skills required. 
  • Ability to research multiple sources to find data 

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons. 

Success Criteria

  • Time-to-First-Transaction: Accelerate partner activation   
  • Attaining high CSAT scores 
  • Onboarding & Enablement Milestones 
  • Seamless Handoffs & Low Escalations 

Organizational Alignment

  • This role reports to the Cloud Desk Leader 
  • Partner closely with Sales, Presales, Channel, Solution Sales, and Services to support deal execution and cosell motions

What we offer 

  • Generous pay with bonus structure (quarterly or bi-annual depending on the role)
  • Independent environment without a lot of red tape where you are empowered to make decisions
  • Substantial benefits package that includes:
      • Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
      • 401k program with employer matching 50% up to the first 10% of employee’s contributions
      • Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
      • Access to EAP and concierge services plus pre-paid legal at no cost
      • Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
      • Employee stock purchase plan
      • Learning and development opportunities galore, tuition reimbursement, and much more!
      • Specific to Nashville and Milwaukee-based office employees: company-paid parking
  • Winning culture, inclusive environment, and friendly people all over the world
  • A remote-friendly organization, with colleagues working remotely either part or full-time

Target compensation for this role will be $70k - $85K USD(mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.

We are not able to consider candidates residing in the state of Hawa...

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