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Channel Operations Manager Jobs in Boston, MA (NOW HIRING)

TotalEnergies

Channel Sales Manager

Woburn, MA · On-site

$166K/yr

... with operations and customer service teams regarding inventory, lead times, shipping needs, and ... channel sales, or distributor management. • Experience selling technical products ...

New

Honeywell

Sr Channel Sales Representative

Acton, MA · On-site

$167K/yr

Build, manage, and expand strategic relationships with distributors, resellers, system integrators ... Experience leading cross-functional initiatives and collaborating with technical, operations, and ...

Honeywell

Sr Channel Sales Representative

Boston, MA

$165K/yr

Minimum of 6+ years of successful sales, channel management, business development, or account ... Experience leading cross-functional initiatives and collaborating with technical, operations, and ...

Honeywell

Sr Channel Sales Representative

Boston, MA

$165K/yr

Minimum of 6+ years of successful sales, channel management, business development, or account ... Experience leading cross-functional initiatives and collaborating with technical, operations, and ...

KOHLS

Seasonal Stockroom Operations Associate

Milford, MA · On-site

$15.25 - $22.05/hr

You will efficiently process freight, replenishment, and omni channel operations. What You'll Do ... Receiving, understanding and proactively responding to direction from supervisors/managers and ...

KOHLS

Seasonal Stockroom Operations Associate

Woburn, MA · On-site

$15 - $21.65/hr

You will efficiently process freight, replenishment, and omni channel operations. What You'll Do ... Receiving, understanding and proactively responding to direction from supervisors/managers and ...

KOHLS

Seasonal Stockroom Operations Associate

Hingham, MA · On-site

$16.50 - $23.85/hr

You will efficiently process freight, replenishment, and omni channel operations. What You'll Do ... Receiving, understanding and proactively responding to direction from supervisors/managers and ...

KOHLS

Seasonal Stockroom Operations Associate

Saugus, MA · On-site

$15 - $21.65/hr

You will efficiently process freight, replenishment, and omni channel operations. What You'll Do ... Receiving, understanding and proactively responding to direction from supervisors/managers and ...

KOHLS

Seasonal Stockroom Operations Associate

Medford, MA · On-site

$15 - $21.65/hr

You will efficiently process freight, replenishment, and omni channel operations. What You'll Do ... Receiving, understanding and proactively responding to direction from supervisors/managers and ...

KOHLS

Seasonal Stockroom Operations Associate

Pembroke, MA · On-site

$16.25 - $23.45/hr

You will efficiently process freight, replenishment, and omni channel operations. What You'll Do ... Receiving, understanding and proactively responding to direction from supervisors/managers and ...

KOHLS

Seasonal Stockroom Operations Associate

Mansfield, MA · On-site

$16.25 - $23.45/hr

You will efficiently process freight, replenishment, and omni channel operations. What You'll Do ... Receiving, understanding and proactively responding to direction from supervisors/managers and ...

KOHLS

Seasonal Stockroom Operations Associate

Danvers, MA · On-site

$15 - $21.65/hr

You will efficiently process freight, replenishment, and omni channel operations. What You'll Do ... Receiving, understanding and proactively responding to direction from supervisors/managers and ...

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Showing results 41-60

All JobsChannel Operations JobsChannel Operations Manager JobsChannel Operations Manager Jobs in Boston, MA

Channel Operations Manager information

See Boston, MA salary details

$76.6K

$154.7K

$166.8K

How much do channel operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for channel operations manager in Boston, MA is $154,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $165,100.00 and $166,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a channel operations manager?

To thrive as a Channel Operations Manager, you need strong analytical abilities, supply chain knowledge, and experience in partner management, often supported by a degree in business or a related field. Familiarity with CRM systems, channel management software, and data analysis tools is typically required. Excellent communication, relationship-building, and problem-solving skills help you effectively coordinate with partners and internal teams. These capabilities ensure efficient channel processes, strong partner relationships, and achievement of sales and distribution goals.

What are some common challenges channel operations managers face when coordinating with multiple partners and internal teams?

Channel Operations Managers often work with a diverse range of partners and internal departments, which can lead to challenges such as aligning priorities, managing communication gaps, and ensuring consistent execution of channel strategies. Balancing the needs and expectations of external partners with internal sales, marketing, and logistics teams requires strong organizational and interpersonal skills. Successfully navigating these dynamics helps ensure smooth channel operations, timely issue resolution, and sustained partner satisfaction.

What is the difference between Channel Operations Manager vs Channel Sales Manager?

AspectChannel Operations ManagerChannel Sales Manager
Primary FocusManaging operational processes, partner support, and channel program efficiencyDriving sales, developing sales strategies, and managing sales targets
ResponsibilitiesStreamlining channel workflows, partner onboarding, and performance trackingBuilding sales pipelines, negotiating deals, and expanding market reach
Required SkillsOperational management, communication, and partner relationship skillsSales strategy, negotiation, and customer relationship management
Work EnvironmentCollaborative with sales, marketing, and support teamsCustomer-facing, focused on revenue generation

The Channel Operations Manager primarily focuses on optimizing channel processes and supporting partners, ensuring smooth operations. In contrast, the Channel Sales Manager concentrates on increasing sales and market share through direct sales efforts and partner engagement. Both roles are essential in channel management but serve different strategic functions within organizations.

What is a channel operations manager?

A channel operations manager oversees the processes and strategies involved in managing a company's distribution channels, such as partners, resellers, or retailers. They coordinate sales, marketing, and support activities to ensure effective channel performance, often using tools like CRM systems and data analysis. Strong communication, organizational skills, and industry knowledge are essential for this role.

What are popular job titles related to Channel Operations Manager jobs in Boston, MA?

For Channel Operations Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Channel Operations Manager jobs in Boston, MA look for?

The top searched job categories for Channel Operations Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Channel Operations Manager jobs?

Cities near Boston, MA with the most Channel Operations Manager job openings:

Channel Operations Manager jobs near you
Infographic showing various Channel Operations Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $154,747 per year, or $74.4 per hour.

Customer Experience Communications Operations Manager

Benchling

Boston, MA • On-site

$130K - $165K/yr

Full-time

Posted 11 days ago

Job description

We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We're building an AI scientist for our customers. We can't do that if we haven't built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
ROLE OVERVIEW
As the Customer Experience Communications Operations Manager at Benchling, you will own the communications backbone for our customer base. Benchling ships product updates every day on a continuous release model, and we operate in regulated, validated customer environments where clear and appropriately timed product messaging directly translates to compliance rigor and customer trust. This role makes sure that when something changes, breaks, or ships, there is a defined, well-run process that gets the right message to the right customers on time.
You will own three connected streams: incident communications, where you are accountable for the coverage, quality, and timeliness of what customers hear; change and release communications, where you own a single intake and a tiering system that sizes every change to the right message, audience, channel, and timing; and communications performance, where you own the operating model, dashboards, and retros that tell us whether the system is working and what to fix. You will report to the Leader of CX Operations.
RESPONSIBILITIES
  • Own the incident communications framework: the severity model, playbooks, approved templates, and structure that let any qualified team send accurate customer comms at any hour.
  • Hold accountability for coverage, quality, timeliness, and contractual notification windows across all external incident communications, and keep delivery auditable.
  • Run a single intake for all customer comms requests (betas, announcements, releases, breaking and disruptive changes) and own the tiering system that sizes each change to the right audience, channel mix, and timing.
  • Build and maintain the approved template library so CX teams can send consistent, on-brand messaging on demand without routing every request through Operations.
  • Administer and improve the tooling that customer comms run through, and partner with the teams that own our integrations and automation across our tooling stack
  • Own the dashboards and reporting that show what is in flight, how fast it went out, and how it landed, and present performance and trends to CX leadership.
  • Run comms-lens post-incident reviews and drive the systemic fixes they surface with Product, Engineering, and Support.
  • Own the RACI across CX, Product, and Marketing for each comms type

QUALIFICATIONS
Requirements
  • 8+ years in customer communications operations, incident or change management, or a comparable operations role in B2B SaaS, ideally at a continuous-release software company.
  • Track record of building tiered, repeatable processes, clear RACIs, and performance dashboards.
  • Experience getting results through other teams: you define the standard, enable the people who execute it, and hold the bar without absorbing the work yourself.
  • Editorial judgment strong enough to set the bar for others. You can read a draft about a dense technical change or an unfolding incident and tell whether it is clear, accurate, and appropriately scoped for a busy scientific audience.
  • Comfort operating against contractual notification obligations and in regulated or validated customer environments.
  • Hands-on experience across a modern customer stack, for example Salesforce, Zendesk, Gainsight, a status or incident tool, BI and reporting tools, and email or marketing automation.
  • You use AI tools in your daily work and actively look for ways to apply them to comms triage, drafting, audience targeting, and performance analysis.

Bonus if you have:
  • A background in the life sciences or hands-on experience with scientific R&D workflows, enough to tell a low-risk product change from one that meaningfully changes how a lab works.
  • Experience standing up or administering comms tooling such as lifecycle or email orchestration, in-app messaging, or status page platforms.
  • SQL or hands-on reporting skills for building comms and incident trend dashboards.
  • Prior experience in a customer-facing role (CSM, TAM, Support, Implementation) or familiarity with Benchling's product.

HOW WE WORK
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

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