Channel Operations Manager Jobs in New York (NOW HIRING)

Description

At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. 

We are looking for experienced, passionate Manager, Digital Operations and Menu Systems s to grow with us!

At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you!

If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen.

You will love working at NAYA

We believe great people deserve great rewards. NAYA offers  a comprehensive and people-focused benefits package designed to support you at work and beyond, including:

• Competitive pay and bonuses to recognize your impact
• Medical, dental, and vision insurance to keep you healthy and thriving
• Commuter benefits to make life easier
• Employee discounts and free NAYA meals — because we believe in enjoying what we serve
• Growth opportunities at every level — we invest in developing leaders from within
• More on the way!

At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success.

The Opportunity

This is a systems ownership role.

As NAYA’s Menu Systems & Digital Operations Manager, you’ll be the primary owner of our menu architecture across every ordering channel — POS, digital, and third-party delivery. You’ll manage the integrations that keep our ordering, payment, and fulfillment systems in sync; lead QA and testing for every launch; and onboard new restaurant locations with accuracy and consistency.

You see the menu as a system, not a set of disconnected items. You’re the person who catches the modifier that’s missing, the integration that’s routing incorrectly, or the pricing discrepancy that nobody else noticed. You bring operational rigor and a builder’s mindset to every update — and you move quickly without cutting corners.
How You'll Make an Impact

• Deliver a seamless ordering experience across in-store, digital, and delivery channels through clean, consistent menu architecture
• Increase operational efficiency and reduce errors by ensuring accurate routing, pricing, modifiers, and integrations
• Support profitability and speed of service through menu clarity, system reliability, and proactive issue resolution
• Enable flawless launches of new menu items, system updates, and new restaurant openings

What You'll Do
Menu Architecture & Configuration

• Configure, maintain, and optimize NAYA’s menu across all ordering platforms — POS, digital ordering, and third-party delivery partners
• Build scalable menu structures that support evolving business needs, pricing strategy, and product rollouts
• Implement and maintain 86ing processes across all channels, providing visibility into trends and operational impacts

Systems Integration & Data Accuracy

• Manage data flow and integrations between ordering, payment, and fulfillment systems to ensure accurate aggregation, routing, and reporting
• Monitor and troubleshoot integration issues — partnering with internal teams and external vendors to resolve quickly and prevent recurrence
• Maintain data integrity across platforms including Toast, Lunchbox, Checkmate, and online ordering systems

Testing, Launches & QA

• Lead end-to-end QA testing for new menu items, system upgrades, and limited-time offers (LTOs) before go-live
• Develop and maintain documentation: configuration standards, QA checklists, and rollout playbooks
• Onboard new restaurant locations into all menu systems with accuracy and consistency

Cross-Functional Collaboration

• Partner closely with Culinary, Marketing, Operations, Technology, Finance, and Leadership teams
• Ensure alignment on menu accuracy, pricing strategy, promotional setups, and launch timelines
• Serve as the internal subject-matter expert on how menu configuration impacts guest experience, speed of service, and reporting

What You Bring

• 3–5 years of hands-on experience in menu configuration, POS management, or digital ordering systems in a multi-unit restaurant environment
• Background in restaurant operations, technology, or systems enablement — you understand how the kitchen and the platform connect
• Proven experience managing cross-channel menu integrations with tools such as Toast, Lunchbox, Checkmate, and online ordering platforms
• Demonstrated success implementing process improvements, QA procedures, and data accuracy initiatives
• Strong analytical and organizational skills — you’re comfortable in spreadsheets, system logs, and cross-functional conversations alike
• Exceptional attention to detail — you catch what others miss and build systems that prevent recurrence
• Bachelor’s degree preferred, ideally in Information Systems, Hospitality, or a related field

A mindset that is:

• Systems thinker: Sees the menu as a cohesive architecture — not a collection of parts — and designs accordingly
• Obsessively detail-oriented: Catches the modifier that’s off, the price that didn’t update, the integration that’s routing wrong
• Calm under launch pressure: Manages complex rollouts across multiple platforms without losing accuracy or composure
• Cross-functional communicator: Translates technical realities into clear language for culinary, marketing, and ops partners
• Ownership mentality: Takes end-to-end accountability for the accuracy and reliability of NAYA’s menu ecosystem
• Continuously improving: Always looking for ways to make the system faster, cleaner, and more resilient

We use eVerify to confirm U.S. Employment eligibility.

We run background checks on all new hires in this position.