Channel Operations Manager Jobs in Illinois (NOW HIRING)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Our team and what we'll accomplish together

Join the US RBS Sales team as a Channel Partner Program Manager and become the strategic connector between our channel partners and the internal teams that support them. You'll coordinate across Operations, Product, Implementation, Marketing, Sales, Account Management, Finance, Procurement, and Legal to ensure seamless partner experiences and drive program excellence. In this role, you'll shape how we build and scale our channel ecosystem while delivering measurable impact on partner success and business growth.

What you'll do

Tactically co-manage US Channel Partners, serving as the primary point of coordination between partners and internal stakeholders across Operations, Product, Implementation, Marketing, Sales, Account Management, Finance, Procurement, and Legal

Manage and continuously improve the Partner onboarding process to ensure a consistent, efficient, and high-quality experience from day one

Lead and coordinate DEP (Data Enablement Plan) and CVA (Cyber Vendor Assurance) assessments to evaluate and optimize partner performance and alignment with company standards

Own Salesforce (SFDC) reporting for channel partner activities, maintaining accurate data and delivering actionable insights that drive strategic decisions

Design, coordinate, and deliver external and internal training programs to upskill channel partners and internal teams on processes, tools, and product updates

Plan and execute special projects that support the growth and operational excellence of the US Channel Partner program

Identify process gaps and drive continuous improvement initiatives across the partner program lifecycle, from onboarding through ongoing management

What you bring

Bachelor's degree in Business, Operations, or a related field

5 or more years of program management experience, with demonstrated ability to manage multiple concurrent workstreams

5 or more years of experience in the employee benefits and/or benefits administration industry

Proven ability to operate effectively in complex, matrixed environments with multiple stakeholders and competing priorities

Strong analytical and quantitative skills, with the ability to use data and metrics to inform recommendations and drive action

Demonstrated track record of effective decision-making, taking ownership, and delivering results in cross-functional roles without formal authority

Excellent written and verbal communication skills, with experience presenting to and influencing leadership and cross-functional stakeholders

Great-to-haves

Mid-level experience supporting Account Management, Product, Operations, and/or Go-to-Market (GTM) teams in a program or project management capacity

Experience leading cross-functional initiatives from inception through execution and measurement

Familiarity with Salesforce (SFDC) for reporting and pipeline management

Salary Range: $100,000 - $130,000

Performance Bonus: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.