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Change Management Sme Jobs (NOW HIRING)

Port of Portland

IT Change Management Analyst

Portland, OR · On-site +1

$69K - $92K/yr

The Information Change Management Analyst supports the Port's technology modernization efforts by ... A Subject Matter Expert (SME) Panel will perform an evaluation of experience and training taken ...

LMI

Technical Workforce Management SME

Overview LMI is seeking an experienced Technical Workforce Management SME to support a Defense ... change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that ...

LMI

Technical Workforce Management SME

Overview LMI is seeking an experienced Technical Workforce Management SME to support a Defense ... change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that ...

US IT Solutions Inc

ServiceNow SME

Sacramento, CA · On-site

$57.50 - $79.25/hr

Analyze and implement current change management process to ServiceNow Express. Plan next step migration to ServiceNow Enterprise * Train SME in ServiceNow change management (2-5 staff). Support ...

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How much do change management sme jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for change management sme in the United States is $72.84, according to ZipRecruiter salary data. Most workers in this role earn between $56.01 and $86.78 per hour, depending on experience, location, and employer.

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ServiceNow Knowledge Management SME

Washington, DC • On-site

Elite Technical
51 - 200 employees
Learn more about Elite Technicalexternal

Other

This job post has expired today. Applications are no longer accepted.

Job description

ServiceNow Knowledge Management (KM) Adoption SME

We are seeking a ServiceNow Knowledge Management (KM) Adoption SME to spearhead the enterprise-wide rollout, adoption, and governance of our newly implemented ServiceNow platform. This role focuses heavily on the Knowledge Management module-establishing internal content containers, creating standardized workflows/templates, and acting as a consultative bridge for departmental stakeholders. You will support the change management efforts required to shepherd internal departments (and eventually external partners) into the ServiceNow ecosystem, training them on how to leverage the tool effectively.
Core Responsibilities:
- Platform Stewardship & Adoption: Guide internal departments through the ServiceNow onboarding process, answering technical process questions and driving tool adoption.
- Knowledge Infrastructure: Stand up, configure, and manage ServiceNow Knowledge Management containers, categories, and structures to support stakeholder reviews.
- Process & Template Design: Create standardized workflows, article templates, and lifecycle guidelines inside the SN Knowledge module.
- Stakeholder Engagement: Partner closely with business leaders to translate their operational needs into ServiceNow KM structures; explain processes and benefits clearly to non-technical users.
- Data & Analytics: Review system statistics, usage metrics, and consumption habits to evaluate how the tool is being used and identify areas for improvement.
- Documentation Lifecycle: Author, maintain, and govern high-quality documentation for internal users. Help prepare the framework for expansion to external stakeholders
This is a 9 month contract position (possible extensions) and is mostly remote (onsite 1x per QTR in Washington DC is required).

Required Qualifications & Experience:
- ServiceNow Expertise: 5+ years of hands-on experience working directly within the ServiceNow platform.
- KM Specialization: Proven, deep experience working with the ServiceNow Knowledge Management framework (Required).
- Framework Mastery: Complete familiarity with SN Knowledge Management structures, user criteria configuration, and workflow lifecycles.
- Communication & Change Management: Demonstrated ability to work closely with stakeholders, run training/informational sessions, and drive software adoption across diverse teams.
Desirable Qualifications:
- Official ServiceNow Knowledge Management certifications.
- Experience working within or alongside the Blue Cross Blue Shield (BCBS) network or the Federal Employee Program (FEP).

Apply