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ECS

Change Management SME

Arlington, VA · On-site

ECS is seeking a Change Management SME to work in our Arlington, VA (Hybrid) office. This position is contingent upon contract award. ECS is seeking a Change Management SME to lead a human-centered ...

Artemis Arc

SME - Change Management

Requisition ID2026-4588Job Summary Subject Matter Expert, Change Management Client: Department of ... The SME identifies who a change affects, at what sites, in what roles, and how their day-to-day ...

Artemis Arc

SME - Change Management

Requisition ID 2026-4588 Job Summary Subject Matter Expert, Change Management Client: Department of ... The SME identifies who a change affects, at what sites, in what roles, and how their day-to-day ...

International Executive Service Corps

$125 - $150/hr

We believe happy employees do amazing work, so We are currently seeking a talented and motivated Change Management Specialist - SME for a Full-Time position. Role Summary Leads the people and process ...

Blue.Cloud

Change Management Specialist

Buffalo, NY · On-site

ServiceNow Platform Support • Serve as the subject matter expert (SME) for the ServiceNow Change Management module, including configuration, workflow design, approval routing, and integration with ...

Peraton

Product Management SME

$146K - $234K/yr

The Product Management SME provides direction across the full product lifecycle, ensuring that ... Change & Adoption Management: Supports organizational readiness, training, and transition ...

Sidram Technologies

Lead change management for MRP implementation. Act as SME, guiding stakeholders through new processes. Deliver training, workshops, and documentation. Support testing, go-live, and stabilization.

Trystar

Senior Change Management Specialist

Faribault, MN · On-site

$100 - $125/hr

As the enterprise Subject Matter Expert (SME), the CMS will lead the governance, continuous improvement, training, and cross-functional orchestration of the Engineering Change Management lifecycle ...

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Change Management SME

Arlington, VA • On-site

ECS
See more jobs at ECSexternal

Full-time

Posted 4 days ago

Job description

ECS is seeking a Change Management SME to work in our Arlington, VA (Hybrid) office. This position is contingent upon contract award.
Job Description:
ECS is seeking a Change Management SME to lead a human-centered change management and customer experience (CX) capability in support of our National Security client. The scope of the program includes developing portfolio-level CX roadmaps, establishing Human-Centered Design (HCD) capability baselines, conducting qualitative and quantitative user research, and driving enterprise-wide change-management planning and communications across a diverse portfolio of programs. This position is located in Ballston, VA (Arlington) with the option for routine remote work. In this role, you will lead a specialized team of change strategists and HCD practitioners driving organizational adoption and user-centric service delivery.
We are seeking an accomplished, dynamic, and creative leader with extensive experience blending formal change management methodologies with Human-Centered Design principles in complex government environments. The role requires strong team leadership and client management skills to establish evidence-based decision criteria, facilitate participatory co-design sessions, and ensure structured handoffs between design and engineering teams. Your ability to craft comprehensive journey maps, service blueprints, playbooks, and strategic communications will be critical to establishing trusted partnerships and driving successful program transformation.
Salary Range:
General Description of Benefits
  • 10+ years of progressive experience in Change Management, Customer Experience (CX), or Human-Centered Design (HCD), including experience leading multi-disciplinary teams.
  • Active Top Secret Clearance.
  • Proven expertise in change-management planning, stakeholder engagement, organizational readiness, and strategic communications.
  • Strong track record establishing portfolio-level CX roadmaps, HCD capability baseline assessments, and periodic progress evaluations.
  • Hands-on experience directing customer/user research methodologies, including ethnographic interviews, usability testing, heuristic evaluations, tree-testing/card-sorting, focus groups, and surveys.
  • Proficiency in establishing evidence-based decision criteria, feature prioritization, and portfolio-wide design standards and frameworks.
  • Demonstrated success facilitating co-design and participatory design sessions with stakeholders, product teams, and end-users.
  • Deep expertise creating core HCD artifacts, including journey maps, service blueprints, personas, playbooks, templates, and Standard Operating Procedures (SOPs).

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