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Change Management Process Owner Jobs (NOW HIRING)

VIVA USA INC

ITSM Change Process Manager

Raleigh, NC · On-site

... process owner for Change Management, establishing and maintaining change policies, standards ... procedures, controls, and performance measures. The Change Process Manager oversees the end-to-end ...

NovAtel Inc.

Process Owner, Finance

Tucson, AZ · On-site

$150 - $200/hr

Partner with business leaders, SMEs, IT, data owners, change management teams, and implementation partners to ensure future-state processes are effective and sustainable. * Approve process ...

NovAtel Inc.

Process Owner, Operations

Tucson, AZ · On-site

$150 - $200/hr

Partner with business leaders, SMEs, IT, data owners, change management, and implementation partners to ensure future-state processes are practical, adopted, and sustainable. * Approve process ...

Polaris, Inc.

$100K - $125K/yr

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower ... Serve as the subject matter expert and end-to-end process owner for Engineering Document Management ...

Sugar Foods LLC

Process Owner

Villa Rica, GA · On-site

$60 - $80/hr

Ops Manager Seeking local candidates Georgia About the Company Sugar Foods LLC is a privately owned company with production facilities in Georgia, Massachusetts, California, and Mexico. Our products ...

Blue.Cloud

Change Management Specialist

Buffalo, NY · On-site

The ideal candidate combines strong ITSM/ITIL process knowledge with hands-on ServiceNow platform expertise with a history of guiding the change management process across a global enterprise ...

Kraft Heinz Company

KHMS Process Owner

Escalon, CA · On-site

... manage change • Maintain process documentation, standards, and ensure adherence to relevant regulations or quality systems (e.g., EHS, HACCP). • Identify risks, roadblocks, and implement ...

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Change Management Process Owner information

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How much do change management process owner jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for change management process owner in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What is a change management process owner?

A Change Management Process Owner is responsible for overseeing and improving the change management process within an organization. This role ensures that all changes to IT services, systems, or processes are managed in a controlled and efficient manner, minimizing risk and disruption. The Change Management Process Owner defines policies, standards, and procedures, monitors their effectiveness, and coordinates with stakeholders to ensure changes are implemented smoothly and successfully.

What are the key skills and qualifications needed to thrive as a change management process owner, and why are they important?

To thrive as a Change Management Process Owner, you need a solid understanding of IT service management principles, process design, and risk assessment, often supported by ITIL certifications or similar credentials. Familiarity with ITSM tools like ServiceNow, change tracking systems, and project management software is typically required. Strong communication, stakeholder management, and analytical thinking are critical soft skills for coordinating cross-functional teams and ensuring adoption of processes. These skills are vital for minimizing operational disruptions, maintaining compliance, and delivering successful organizational change.

What are some common challenges faced by a change management process owner, and how can they be addressed?

One common challenge for Change Management Process Owners is ensuring consistent adherence to change procedures across different teams and departments. Resistance to change and varying levels of process maturity can make it difficult to maintain standardized practices. To address these challenges, it is essential to foster clear communication, provide targeted training, and regularly review process compliance. Building strong relationships with stakeholders and offering support during transitions can also help drive smoother adoption and minimize disruptions.

What is the difference between Change Management Process Owner vs Change Coordinator?

AspectChange Management Process OwnerChange Coordinator
Primary RoleOversees the entire change management process, ensuring policies are followed and improvements are implementedSupports the change process by coordinating activities, scheduling, and communication
ResponsibilitiesDevelops procedures, manages stakeholders, and monitors process effectivenessAssists with change requests, updates documentation, and communicates with teams
Required SkillsProcess management, stakeholder engagement, analytical skillsCommunication, organization, attention to detail

While the Change Management Process Owner is responsible for the overall strategy and effectiveness of the change process, the Change Coordinator handles the day-to-day coordination and communication tasks. Both roles are essential but differ in scope and seniority within the change management framework.

What cities are hiring for Change Management Process Owner jobs?

Cities with the most Change Management Process Owner job openings:

What states have the most Change Management Process Owner jobs?

States with the most job openings for Change Management Process Owner jobs include:

What are popular job titles related to Change Management Process Owner jobs?

For Change Management Process Owner jobs, the most frequently searched job titles are:

Infographic showing various Change Management Process Owner job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $52,986 per year, or $25.5 per hour.

ITSM Change Process Manager

Raleigh, NC • On-site

VIVA USA INC
IT Services • 51 - 200 employees
Learn more about VIVA USA INCexternal

Contractor

Posted 9 days ago

Key responsibilities

  • Oversee the end-to-end lifecycle of Standard, Normal, and Emergency Changes, including risk assessment, authorization, scheduling, implementation oversight, and post-implementation review.

  • Govern and maintain change policies, standards, procedures, controls, and performance measures to ensure controlled, coordinated, and secure change management.

  • Drive improvements through ServiceNow automation, analytics, governance, training, and adoption of ITIL Change Enablement best practices.

Job description

This is a hybrid position that will require the candidate onsite once a week to twice a month depending on the need.
The ITSM Change Process Manager is responsible for the governance, oversight, and continual improvement of the enterprise Change Management process, helping ensure changes to the IT environment are introduced in a controlled, coordinated, and secure manner with minimal disruption to business and IT services.
This position serves as the enterprise process owner for Change Management, establishing and maintaining change policies, standards, procedures, controls, and performance measures. The Change Process Manager oversees the end-to-end lifecycle of Standard, Normal, and Emergency Changes, including risk and impact assessment, authorization, scheduling, implementation oversight, post-implementation review, reporting, and closure.
You'll work closely with service owners, technical teams, Incident, Problem, Configuration, Release Management, and leadership to balance the need for change with operational stability. You'll also drive improvements through ServiceNow automation, analytics, governance, training, and adoption of ITIL Change Enablement best practices.
Key Responsibilities
Functions as the enterprise authority governing Change Enablement across all client divisions and consolidated agencies - not only the process owner but the strategic leader for statewide change culture.
Explicitly governs public-sector requirements, including SISM, audit controls, Expedited/Latent classifications, and high-visibility changes affecting client services.
Adds enterprise escalation authority, allowing CAB/ECAB decisions to move upward to DSCIO/SCIO when required.
Integrates statewide Forward Schedule of Change governance, with cross-agency conflict resolution and customer communication expectations.
Expands role to lead ServiceNow modernization efforts, including automation restoration, risk scoring logic, CAB Workbench, dashboard design, and approval workflow improvements.
Adds accountability for audit-ready documentation quality, ensuring Work Info records meet client's documented requirements for Business Justification, Service Impact, Test/Install/Back-Out plans, and Install Results.
Integrates more robust cross-domain coordination, specifically addressing enterprise operational dependencies, known gaps, and risk hotspots.
Strengthens oversight of change-related incidents and operational stability initiatives.
Adds executive-level communication responsibilities for high-impact or emergency changes.
Elevates training and coaching into organizational change leadership, advancing statewide maturity rather than team-level competence.
Establishes responsibility for strategic improvement initiatives, automation opportunities, and enterprise-level process redesign.
Minimum Education and Experience
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; or an equivalent combination of education and experience.
5+ years of experience supporting or managing ITSM processes, preferably Change, Release, Incident, Problem, or Configuration Management, with demonstrated experience in enterprise Change Management.
Experience with ServiceNow or another enterprise ITSM/change management platform.
Experience applying change governance, risk assessment, authorization and approval, scheduling, implementation, and compliance controls.
Strong analytical, problem-solving, organizational, and stakeholder-management skills with the ability to manage priorities across a complex enterprise environment.
Preferred Qualifications
ITIL v4 Foundation Certification or ability to obtain certification within 6 months of hire.
ITIL Change Enablement/Change Management experience or related practitioner-level training.
Experience leading and governing enterprise Change Management processes, including CAB and ECAB, within a large IT organization.
Hands-on knowledge and experience running Change Management using ServiceNow, including Change Requests, approval workflows, change calendars, risk assessment, reporting, dashboards, and automation.
Experience with ServiceNow CAB Workbench, including implementation, configuration, administration, or operational use, is highly preferred.
Experience developing or improving ITSM policies, procedures, governance controls, metrics, and reporting.
Working knowledge of Incident, Problem, Configuration/CMDB, Release, and Service Level Management practices.
Understanding of deployment and implementation methodologies, project lifecycle concepts, and the software development lifecycle.
Familiarity with audit, compliance, and IT control requirements.
Experience working in public-sector or enterprise-scale IT environments.
Strong written, verbal, facilitation, relationship-management, and executive communication skills.
Ability to exercise independent judgment, analyze complex situations, and work effectively across technical and business teams.
Skill - Required / Desired - Amount of Experience
ITIL Change Enablement/Change Management experience or related practitioner-level training. - Required - 5 Years
Experience leading and governing enterprise Change Management processes, including CAB and ECAB, within a large IT organization. - Required - 5 Years
Experience with ServiceNow CAB Workbench, including implementation, configuration, administration, or operational use - Required - 5 Years
Experience developing or improving ITSM policies, procedures, governance controls, metrics, and reporting. - Required - 5 Years
Working knowledge of Incident, Problem, Configuration/CMDB, Release, and Service Level Management practices. - Required - 5 Years
Understanding of deployment and implementation methodologies, project lifecycle concepts, and the software development lifecycle. - Required - 5 Years
Familiarity with audit, compliance, and IT control requirements. Experience working in public-sector or enterprise-scale IT environments. - Required - 5 Years
Strong written, verbal, facilitation, relationship-management, and executive communication skills. - Required - 5 Years
Ability to exercise independent judgment, analyze complex situations, and work effectively across technical and business teams. - Required - 5 Years
Notes:
This is a hybrid position that will require the candidate onsite once a week to twice a month depending on the need.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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